Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
541 Reviews

Dealership Experience

4 yrs, 7 mos

Languages Spoken

English English

4.8

541 Reviews

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541 Reviews of Richard Burns

August 21, 2025

Dealership Rating
Employee Rating

Richard provided excellent service and made me feel like a valued Nissan customer. He was professional, informative and went out of his way to help with my recall situation. I have never before had my car s More

by Eden Serina
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2025

Nissan of Torrance responded

Hello Eden, we're glad to hear we delivered such a great experience. It's experiences like yours that really keep us motivated! If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 19, 2025

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Richard has always been there for me and my family to service all our nissans More

by RUNSTERLOK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 20, 2025

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 18, 2025

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Employee Rating

Got me in and out of the service department very quickly. I was able to use the online coupon. Can they even schedule my next appointment for me? More

by ITSJONATHANONG
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 20, 2025

Nissan of Torrance responded

Hi Jonathan, we are very happy to have provided you with such a positive experience! We are glad you were in and out quickly. Our team would be happy to schedule your next appointment. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 18, 2025

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Helpful Richard help me out with info on extended warranty Good info for me to know More

by Bjdavis316
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Aug 20, 2025

Nissan of Torrance responded

Hello Bjdavis316, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 17, 2025

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Friendly service that was on time and did what was requested. Kept me informed on progress and gave me options and recommendations on what my truck needed More

by DTKELLY4
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 20, 2025

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 16, 2025

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Employee Rating

They were very helpful in letting me know what needs to be done on my car. More

by SIERRA7.1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Nissan of Torrance responded

Hello Sierra, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know! Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 16, 2025

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Incredible. Best hospitality ever. Immediately solved the problem. Clear communication. Capri was amazing. Priceless service….showed up Without an appointment, More

by HAYMEN.LEGEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 14, 2025

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He was very pleasant to talk to. And very professional. Don't lose this one. More

by wwrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra , The guy that drove my car up was nice. Didn't catch the name. I loved the video from the guy that looked at the car.

Aug 16, 2025

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Custome Relations Manager

August 13, 2025

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Nice and pleasant, just hard to get someone to answer the phone when you call. More

by JWAS1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We will make the phone calls a topic of discussion at our next meeting. Thank you for bringing it to our attention as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 13, 2025

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Employee Rating

Nissan of Torrance, Great service Marcel and the service team were very helpful thank you More

by KATHYILIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Nissan of Torrance responded

Hello Kathy, we are so pleased you enjoyed your visit to Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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