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Richard Burns
Richard Burns at Nissan of Torrance
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Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
457 Reviews

Dealership Experience

4 yrs, 3 mos

Languages Spoken

English English

4.7

457 Reviews

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457 Reviews of Richard Burns

April 02, 2025

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Employee Rating

The treatment is awesome and outstanding especially MARCELL is the best part of the experience More

by ShellyB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

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April 02, 2025

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Employee Rating

Great service and communication and any questions were answered. The video that gets sent with information on car was helpful. More

by BETTYDEFINED
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Service Time
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Recommend Dealer
Yes
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March 28, 2025

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Great service. Quick oil change and check up. Even gave me a video of what was done. Definitely recommend. More

by LARRYT797
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Recommend Dealer
Yes
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Mar 30, 2025

Nissan of Torrance responded

Hello Larry, we are so pleased you enjoyed your visit to Nissan of Torrance! We are also delighted to hear that you enjoyed the video our technician made for you. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2025

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Employee Rating

Great. Efficient The service advisor was friendly, knowledgeable, and clear about the services and time frame it would be done More

by ASMECL
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

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Mar 28, 2025

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience and are glad you found this to be the case during your service visit. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2025

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Been coming here since 2022 and always Ben honest and reliable. Thank you Rick for all your help. More

by ITSJONATHANONG
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Workmanship
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Recommend Dealer
Yes
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Mar 26, 2025

Nissan of Torrance responded

Hello Jonathan, thank you; we appreciate your positive feedback! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2025

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Employee Rating

Did not fix the problem the first time had to Come in again and not sure if the problem is still in effect. Have is the wrong key when we picked up the vehicle. More

by Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra

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Mar 20, 2025

Nissan of Torrance responded

We are disappointed to hear that you did not have a more positive experience. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

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Employee Rating

Excellent service department. Employees are competent, honest, and friendly. Never feel taken advantage of or talked down to because I am female. More

by bettyleaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Vasquez

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Mar 20, 2025

Nissan of Torrance responded

Hello Betty, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

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Employee Rating

I received great service from Richard and sales was helpful too. Will go back here again. More

by DAN.JUN.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin

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Mar 16, 2025

Nissan of Torrance responded

Hello, we're glad you had such a wonderful experience and we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

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Employee Rating

Some service reps lack customer service as Ive noticed from my past experience. However, Capri was very good. More

by RONJBO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra

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Mar 20, 2025

Nissan of Torrance responded

Hello Ron, thank you for taking the time to tell us about your experience with our team. We are disappointed to hear that your past experience was not the best. However, I am happy to hear that Capri was able to turn your experience around and make it a positive one. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 10, 2025

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Employee Rating

They were informative on what my car needed done during the multi point inspection report. More

by marisol
Recommend Dealer
Yes
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Mar 14, 2025

Nissan of Torrance responded

Hello Marisol, thank you for taking the time to tell us about your recent experience. We are glad that our technicians performed a thorough Multi Point Inspection as we understand the importance of making accurate recommendations. Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

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