Dealership Experience
4 yrs
Languages Spoken
English
418 Reviews
Write a Review418 Reviews of Richard Burns
January 19, 2025
Richard provided an excellent customer service. He was very professional, knowledgeable and very helpful. I appreciated the discount that he applied on my bill. I did not mind waiting for my ca He was very professional, knowledgeable and very helpful. I appreciated the discount that he applied on my bill. I did not mind waiting for my car. The waiting area is clean and comfortable. More
January 19, 2025
The dealership was very reliable and helpful. Constantly gave me updates on my car and efficiently solved the problem. Constantly gave me updates on my car and efficiently solved the problem. More
Other Employees Tagged: Elizabeth Reyes
January 18, 2025
We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I had a $10 reward point that couldn’t use and they changed conditions once there They said to rotate wheels would have a different price of $300, very odd since they rotated the wheels last time for the previously agreed Overall the unethical practice of keeping the car for long and start negotiating once we are tired to get better benefits are not what we would expect Not respecting original estimates neither Charging 10x for a services given some “difficulty” also is not what we would expect. So in summary 5.5hrs for an oil change and a big headache to take the car More
Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra