Richard Burns
Richard Burns at Nissan of Torrance
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Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
402 Reviews

Dealership Experience

3 yrs, 11 mos

Languages Spoken

English English

4.7

402 Reviews

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402 Reviews of Richard Burns

December 14, 2024

Dealership Rating
Employee Rating

Nissan Torrence is great place to service your vehicle! I love it! They’re friendly! More

by UAMAH18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 14, 2024

Dealership Rating
Employee Rating

Always a great experience with Richard Burns as my service advisor. I can always count on him to explain what I need and why as well as how long it should take. More

by DESTYPOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 10, 2024

Dealership Rating
Employee Rating

From start to finish, I had a great experience from reception when I called in to when I pulled in the parking lot. To having the service completed. Great service. Great job. More

by LMCCALL2901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

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Horrible Service! I would not recommend to anyone to come to Torrance Nissan! I’ll take my car elsewhere because of the bad service! More

by RAYMONDSABLAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2024

Nissan of Torrance responded

Hello Raymond, we tried looking you up in our database and based on your username, we can't find a match. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

Dealership Rating
Employee Rating

Good service and the people working in there are excellent thanks good job thank you More

by Jaime Laurent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Nissan of Torrance responded

Hello Jaime, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. If you're ever in need of more help, please let us know. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

Dealership Rating
Employee Rating

Richard was very helpful and accommodating, as well as a great conversationist. I would go back to see him. More

by SAMIRITANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 05, 2024

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Employee Rating

Friendly. kind and exceptional staff. They made me feel comfortable. Keep up the good work. More

by DAMORRIS3691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2024

Nissan of Torrance responded

Hello, we are glad our team was friendly and kind. Our team is happy to hear we could help make you feel comfortable during your visit. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 05, 2024

Dealership Rating
Employee Rating

I recently visited the dealership for an oil change, and I had the pleasure of being assisted by Richard. Even though it was a busy Saturday, Richard went above and beyond to provide exceptional service. He More

by T.Ide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2024

Nissan of Torrance responded

Hello, we're so glad that Richard was able to go above and beyond your expectations! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 04, 2024

Dealership Rating
Employee Rating

First time here and I like it. The only thing I can say maybe put a sigh where the line start for the service. I was kink of lost. More

by ORELLANAALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Nissan of Torrance responded

Hello Alma, thank you for taking the time to tell us about your recent experience with us. We will make note of that as your feedback is important and allows us the opportunity to improve. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 03, 2024

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Employee Rating

Service providers are Knowledgeable and helpful. I am glad I got the warranty! Got in and out in one day. More

by WITZROCHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Nissan of Torrance responded

Hello, thank you so much for the excellent feedback and your high star rating! We are happy to hear that our team is helpful and knowledgeable. It is also a huge plus to hear that our team got you in and out. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

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