Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Richard Burns
Richard Burns at Nissan of Torrance
Refer Me

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.7
471 Reviews

Dealership Experience

4 yrs, 3 mos

Languages Spoken

English English

4.7

471 Reviews

Write a Review

471 Reviews of Richard Burns

April 24, 2025

Dealership Rating
Employee Rating

Excellent tire purchase and installed Back light checked and okayed Light failed fixed next day More

by armrqz
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

Report | Print

April 23, 2025

Dealership Rating
Employee Rating

Richard has provide the ultimate customer service to ensure i am aware and understand. Richard has provided the ultimate customer service to ensure i am aware and understand. He has work to provide the More

by MR_KJOHNSON
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Report | Print

April 20, 2025

Dealership Rating
Employee Rating

Richard Burns is the best Service Advisor I’ve worked with. Having grown up in the Motor City, I have an above average understanding of cars. Richard has been honest, communicates clearly and is an exp More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Lily Bandea

Report | Print
Apr 23, 2025

Nissan of Torrance responded

Hello Dennis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 19, 2025

Dealership Rating
Employee Rating

It was a great customer service and the job was done a in a good manner of time More

by FAUSTO_AQUINTO
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Report | Print
Apr 23, 2025

Nissan of Torrance responded

Hello Fausto, thank you; we appreciate your positive feedback! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 18, 2025

Dealership Rating
Employee Rating

Richard burns is very knowledgeable towards my vehicle and has a Great people person personality. I will definitely be going back because of him. More

by asaldana4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 23, 2025

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care to our valued customers. We really appreciate your positive review and look forward to being of assistance in the future. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

Dealership Rating
Employee Rating

Excellent customer service & they were able to provide me with a rental car while my car was being serviced ! More

by WANDASTINE_CRAWFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Campos

Report | Print
Apr 14, 2025

Nissan of Torrance responded

Hello Wandastine, thank you for sharing your positive experience with our team at Nissan of Torrance! We are happy to hear that we were able to accommodate you with a rental while your vehicle was in our shop. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

Dealership Rating
Employee Rating

I have been here quite a few times on multiple vehicles over the years. No complaints, except this time, I noticed a slight scratch and dent (about 1.5 ft long) on the left rear door after arriving at home More

by MATTTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Capri Blas

Report | Print
Apr 17, 2025

Nissan of Torrance responded

Hello Mr. Matt Ting, we read and understood your concerns therefore we pulled the walk-around pictures and noticed quite a few scratches on your vehicle; however, the side you are concerned about not only had scratches, but it also has a large dent. I sent you an email with the picture for reference. We are truly disappointed to have received a negative review due to the scratch you noticed upon arriving home, but based on our pictures those scratches were already there. Negative reviews not only affect the reputation of our dealership, but they also affect the employee listed in this case Richard. We ask that you please edit your review and star rating based on the experience Richard Burns provided as the damage to your vehicle was already there. We thank you in advance for your help and support in making this right. If you should have further questions or concerns, please respond to the email I sent you or call us at 310-536-4000. Thank you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Dealership Rating
Employee Rating

Quick and courteous service Helpful workers, clean facilities, prompt service, and friendly staff Reliable service More

by Chris
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Report | Print
Apr 11, 2025

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Dealership Rating
Employee Rating

Quick and courteous service Helpful workers, clean facilities, prompt service, and friendly staff Reliable service More

by Chris
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Report | Print
Apr 11, 2025

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Dealership Rating
Employee Rating

Excellent service and really helpful and informative on what I need for my truck Was done fast More

by JC_01284
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Report | Print
Apr 11, 2025

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

1
2
...
48

Dealership Inventory (239 Vehicles)

new 2025 Nissan Frontier car, priced at $38,138
2025 Nissan Frontier
new
Red exterior
9-Speed Automatic with Overdrive
RWD
$38,138
View Details
new 2025 Nissan Sentra car, priced at $24,520
2025 Nissan Sentra
new
Red exterior
CVT with Xtronic
FWD
$24,520
View Details
new 2025 Nissan Altima car, priced at $26,813
2025 Nissan Altima
new
Black exterior
CVT with Xtronic
FWD
$26,813
View Details
new 2025 Nissan Sentra car, priced at $24,520
2025 Nissan Sentra
new
Red exterior
CVT with Xtronic
FWD
$24,520
View Details
new 2025 Nissan Ariya car, priced at $37,805
2025 Nissan Ariya
new
White exterior
CVT
AWD
$37,805
View Details
used 2023 Nissan Kicks car, priced at $19,800
2023 Nissan Kicks
used
Gray exterior
CVT with Xtronic
FWD
$19,800
View Details
View All Inventory