Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
512 Reviews

Dealership Experience

4 yrs, 6 mos

Languages Spoken

English English

4.7

512 Reviews

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512 Reviews of Richard Burns

July 04, 2025

Dealership Rating
Employee Rating

Great Service From Richard Burns! I would recommend my friends and family to get their vehicle serviced at this dealership. More

by SCOTTH8
Service Price Transparency
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Recommend Dealer
Yes

July 04, 2025

Dealership Rating
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Everyone was very attentive and polite. The device was great 😊 . From the beginning to the end . More

by PAKO_310
Service Price Transparency
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Recommend Dealer
Yes

July 02, 2025

Dealership Rating
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Good communication, thoughtful, customer service and fast turnaround. The service advisor. Capri was on top of everything even though she was very busy. More

by JEFF_ALPERT
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Capri Blas

Jul 04, 2025

Nissan of Torrance responded

Hello Jeff, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 01, 2025

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Clean and organized. Staff is very professional and knowledgeable. Attentive to the customer's needs and concerns. More

by TFRAZIER9
Service Price Transparency
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Recommend Dealer
Yes
Jul 04, 2025

Nissan of Torrance responded

Hello, we are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 27, 2025

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richard burns is very courteous and professional. he makes it easy for us to understand the advantage of the warranty needed for my car. he very friendly and accommodating. More

by EMILYT.HSB
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 28, 2025

Nissan of Torrance responded

Hi Emily, thank you so much for your positive comments about Nissan of Torrance! Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 24, 2025

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Rick is great! He's so professional and kind. Thank you for all your help! More

by Laurie D.
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Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Nissan of Torrance responded

Hello Laurie, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 23, 2025

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Employee Rating

Richard came out and promptly signed me in before my appointment. He always lets me know what the vehicle needs and doesn’t try to get me to get any unnecessary services. More

by Poohrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 22, 2025

Dealership Rating
Employee Rating

Okay Okay Greeting of customer okay. Video sent is good. Communication is very good. Would recommend More

by clmurphy17
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Jun 25, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Nissan of Torrance. We're looking forward to your next visit with us!' Kind Regards, Elizabeth Reyes Customer Relations Manager

June 21, 2025

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Like bringing my car to this particular dealership because staff here is always honest and takes great care of my Sentra. More

by GABRIELVASQUEZ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Nissan of Torrance responded

Hello Gabriel, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 21, 2025

Dealership Rating
Employee Rating

Every thing went great. Left with a smile well come back again soon thank you More

by GLENROZELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Nissan of Torrance responded

Hi Glen, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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