Richard Burns
Richard Burns at Nissan of Torrance
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Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
480 Reviews

Dealership Experience

4 yrs, 4 mos

Languages Spoken

English English

4.7

480 Reviews

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480 Reviews of Richard Burns

May 15, 2025

Dealership Rating
Employee Rating

Nissan of Torrance has always provided me with excellent service. With Marcel, he's helped me out multiple times, and has always made sure my vehicle was washed/vacuumed after each visit. More

by MARCUSMOSSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 15, 2025

Dealership Rating
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I had a great experience and would highly recommend. Everyone was very friendly and professional. More

by LANIDAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 12, 2025

Dealership Rating
Employee Rating

Jimmy is always wonderful when I come in service my car. He is very patient and attentive, and makes sure that I understand everything before I leave. The dealership is also really wonderful. They always ch More

by DYARDENIOT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 08, 2025

Dealership Rating
Employee Rating

Great customer service and recommendations I see Richard Burns every 6 months and we always discuss the whole car. I like the recommendations he makes More

by KATHRINCHIMM
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

May 14, 2025

Nissan of Torrance responded

Hello Kathrin, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 06, 2025

Dealership Rating
Employee Rating

I was actually not sure about returning due to my previous interaction here and Carson being close by, but my interaction with Richard has finally confirmed a service home for my car. He helped me so More

by KEVIN@KEVJORD.COM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Alberto Arellano, Jimmy Vasquez

May 09, 2025

Nissan of Torrance responded

Hello Kevin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. I will be sure to pass along your wonderful comments to Richard. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2025

Dealership Rating
Employee Rating

Great customer service. Fixed all my cars issues in a timely manner and kept me in the loop of the status of my car. More

by LISIISAQT
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

May 08, 2025

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 29, 2025

Dealership Rating
Employee Rating

Rick in service is the best. Been taking care of my cars service needs for over 10 years. Thanks for all your help Rick. More

by RUNSTERLOK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 01, 2025

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

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Employee Rating

Great service and happy with this dealership. The service department is always helpful with regular maintenance and service on our vehicle. More

by ElaineLaRue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

Apr 30, 2025

Nissan of Torrance responded

Hello Elaine, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 24, 2025

Dealership Rating
Employee Rating

Excellent tire purchase and installed Back light checked and okayed Light failed fixed next day More

by armrqz
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

Apr 26, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could fix your light. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 24, 2025

Dealership Rating
Employee Rating

I really like this dealer, is fast service and it was my second time with Richard Burds, great person, kind etc. But I do have a comment about Chris Figueredo, he needs to work on customer service, how to t More

by ORELLANAALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

Apr 30, 2025

Nissan of Torrance responded

Hello Alma, thank you for your sincere feedback regarding your experience. We agree that Richard is wonderful and always great to deal with. In regard to Chris, he is one of our most requested Advisors as well, we are not too sure what happened, but we will address this with him as our customer satisfaction is our top priority. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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