Richard Burns
Richard Burns at Nissan of Torrance
Refer Me

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.7
418 Reviews

Dealership Experience

4 yrs

Languages Spoken

English English

4.7

418 Reviews

Write a Review

418 Reviews of Richard Burns

January 19, 2025

Dealership Rating
Employee Rating

The dealership was very reliable and helpful. Constantly gave me updates on my car and efficiently solved the problem. More

by CARMENSHAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes

January 19, 2025

Dealership Rating
Employee Rating

Richard provided an excellent customer service. He was very professional, knowledgeable and very helpful. I appreciated the discount that he applied on my bill. I did not mind waiting for my ca More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2025

Dealership Rating
Employee Rating

We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 17, 2025

Dealership Rating
Employee Rating

Outstanding service on my vehicle. Service rep was exceptional, and helping me navigate through the view of my car. More

by NASTEP1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 10, 2025

Dealership Rating
Employee Rating

Richard provided an excellent service, great customer service, and very attentive, you guys have the best of the best More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2025

Nissan of Torrance responded

We appreciate your wonderful feedback as it truly keeps our team motivated. Although your feedback is excellent, is there anything we could have done differently to earn a 5-star review? Unfortunately, a 3-star review is below the standards we strive for. Thank you once again for sharing your feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 10, 2025

Dealership Rating
Employee Rating

Richard provided an excellent service, he was very attentive and supportive. In every question I had. Furthermore, I believe you have the best of the best. More

by NO20
Service Time
Recommend Dealer
Yes
Jan 11, 2025

Nissan of Torrance responded

We appreciate your wonderful feedback as it truly keeps our team motivated. Although your feedback is excellent, is there anything we could have done differently to earn a 5-star review? Unfortunately, a 3-star review is below the standards we strive for. Thank you once again for sharing your feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 03, 2025

Dealership Rating
Employee Rating

He was taking care of my car good and had knowledge of my insurance detail. More

by WEALTHWINK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jan 08, 2025

Nissan of Torrance responded

Hello, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 02, 2025

Dealership Rating
Employee Rating

Good customer service and any question in a politeful respectful way they also were very helpful More

by jesusgarcia060395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2025

Nissan of Torrance responded

Hello Jesus, your satisfaction is our top priority. We are happy to hear you had such a positive experience with our team! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 02, 2025

Dealership Rating
Employee Rating

Richard was very professional; he did a good job. He got me out very quickly. More

by ROLISA4521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2025

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 29, 2024

Dealership Rating
Employee Rating

Les dije que mi unido de mi carro no funciona y no lo arreglan bien sigue igual More

by ISRAELLUNA825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 01, 2025

Nissan of Torrance responded

Hola Israel, estamos decepcionados de saber que aun esta experimentando problemas y nos gustaria tener la oportunidad de discutirlo mas a fondo. No pudimos encontrarlo en nuestra base de datos con el nombre de usuario en la resena, por favor, comuniquese con nuestro gerente de servicio a la brevedad posible. Atentamente, Elizabeth Reyes Gerente de Relaciones al Cliente

1
...

Dealership Inventory (171 Vehicles)

new 2024 Nissan Kicks car, priced at $22,745
2024 Nissan Kicks
new
Gray exterior
CVT with Xtronic
FWD
new 2025 Nissan Sentra car, priced at $22,491
2025 Nissan Sentra
new
Gray exterior
CVT with Xtronic
FWD
new 2025 Nissan Altima car, priced at $29,177
2025 Nissan Altima
new
Red exterior
CVT with Xtronic
FWD
new 2025 Nissan Altima car, priced at $26,313
2025 Nissan Altima
new
Gray exterior
CVT with Xtronic
FWD
new 2025 Nissan Sentra car, priced at $21,603
2025 Nissan Sentra
new
White exterior
CVT with Xtronic
FWD
new 2025 Nissan Frontier car, priced at $37,138
2025 Nissan Frontier
new
Red exterior
9-Speed Automatic with Overdrive
RWD