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Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
492 Reviews

Dealership Experience

4 yrs, 5 mos

Languages Spoken

English English

4.8

492 Reviews

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492 Reviews of Richard Burns

June 06, 2025

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Employee Rating

reminds what needs to be done. All receptionists are very courteous and helpful. Good service performed on the car. More

by ZORILLO
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Service Communication
Recommend Dealer
Yes
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June 04, 2025

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Employee Rating

The turn around is very fast! Rick keeps the communication going. The videos from the service is a great touch! More

by Vmartinez
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Recommend Dealer
Yes
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June 03, 2025

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Greatest, wouldn't go anywhere else. .so good so great I am very very happy More

by DOSTRES_01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, Jimmy Vasquez , Don't know the other guys

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June 02, 2025

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Your service was awesome and we will visit again! I was disappointed with the loss of uber/lyft service. More

by ROBINKIMME
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Recommend Dealer
Yes
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Jun 06, 2025

Nissan of Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. The Uber/Lyft is still a service we provide; however, it does depend on the service being provided, as we are limited. If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2025

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Employee Rating

Very friendly and knowledgeable. . They were very thorough with the car inspection. They also let you know when a particular service is due. More

by SHAR2299
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Service Communication
Recommend Dealer
Yes
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Jun 06, 2025

Nissan of Torrance responded

Hello Shar, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 31, 2025

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Employee Rating

After getting my car out for the service I noticed a scratch on the front alloy wheel. I did not notice this when I got out from the showroom. When I reached my home I found out this. How would I trust More

by RONY921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 04, 2025

Nissan of Torrance responded

Hello Rony, thank you for sharing your feedback. We are disappointed to hear about your concerns regarding the scratch on your alloy wheel. We understand how upsetting it can be to notice something like this after picking up your vehicle from our service department. We take great care in handling every vehicle that is entrusted to us as we like to ensure that the vehicles leave in the condition they arrived in. We have no record of any damage during your vehicles time in our shop. It's sometimes difficult to determine exactly when or how the damage could have occurred, especially if it wasn't noticed during pick up. Please know that we take your trust seriously. If you'd like. we'd be happy to review any footage we might have, or records related to your vehicle. Please give us a call at your earliest convenience to further discuss. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 30, 2025

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Employee Rating

The service reps. were all standing around(except for Richard and I waited about 20 mins to check I. for my appointment. Too many service contract “deals” presented. More

by RINGBELLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Capri Blas

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Jun 04, 2025

Nissan of Torrance responded

Hello, we appreciate your feedback! We will address this with our team as there is always room for improvement. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 29, 2025

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Employee Rating

Working with Richard Burns and Nissan has been seem less. Their service personnel are professional and repairs timely. Good job. More

by SM Smith
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2025

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2025

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Employee Rating

Everything was fine , but I think I was forgetting about in waiting area. Computer issues More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra

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May 29, 2025

Nissan of Torrance responded

Hi Marc, thank you for taking the time to leave a review for us at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 23, 2025

Dealership Rating
Employee Rating

Nissan of Torrance is my go to for service. I also bought my cars from them. Every one treats you with kindness and makes sure your visit is good. They keep you updated on your vehicle progres More

by 9DHARRIS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

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May 24, 2025

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

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