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Rex Franks
Rex Franks at Ed Morse Chevy GMC North

Rex Franks | Page 8

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

Contact Me
4.7
201 Reviews

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

Specialties & Trainings

gm training

4.7

201 Reviews

Write a Review

201 Reviews of Rex Franks

December 21, 2024

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Employee Rating

Service cost have increased beyond what I thought they would be. For what it cost for service, my vehicle should have been at least washed. More

by mbosmun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb Assenmacher

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Dec 23, 2024

Ed Morse Chevy GMC North responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Ed Morse Chevrolet GMC DeWitt. We understand your concerns regarding the service costs and the expectation for a vehicle wash. Your feedback is important to us as we continuously strive to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 14, 2024

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Employee Rating

The work was completed as expected. I did not wait at the dealer; however, the work was completed prior to my return - the time predicted. More

by JOSTHYME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2024

Ed Morse Chevy GMC North responded

Thank you for your review! We're glad to hear that the work was completed as expected and within the predicted time frame. Your satisfaction is important to us at Ed Morse Chevrolet GMC DeWitt (DICB). We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 13, 2024

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Employee Rating

The service was slick, pulled in through the service doors and left the keys. I went to the waiting room and waited for the tech to come get me. More

by adam.collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Ed Morse Chevy GMC North responded

Thank you for your feedback! We’re glad to hear that your service experience at Ed Morse Chevrolet GMC DeWitt was smooth and efficient. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 13, 2024

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Employee Rating

Rex was extremely friendly and forthcoming about the issues with my vehicle, making sure to explain everything to me before and after servicing what was needed. I appreciated his patience with me and ex More

by LISALECONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're thrilled to hear that Rex provided friendly and clear communication about your vehicle's issues at Ed Morse Chevrolet GMC DeWitt. Your appreciation for his patience truly highlights our commitment to excellent service. We look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 11, 2024

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Employee Rating

They are friendly and take care of you quickly. They answer any questions you have and are willing to help you any way they can. More

by jevers3231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

Ed Morse Chevy GMC North responded

Thank you for the great response and will let Rex know of his 5 start review. Thank you for allowing us to service your vehicle here at Ed Morse Chevrolet. James Yarolem (service Director)

December 03, 2024

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Employee Rating

Very good service, fast friendly staff. Vehicle was done in less time than expected. Also washed. More

by NBANOWETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Hanna Phillips

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Dec 04, 2024

Ed Morse Chevy GMC North responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our fast and friendly staff at Ed Morse Chevrolet GMC DeWitt (DICB). It's wonderful that your vehicle was completed ahead of schedule and that it received a wash as well. We appreciate your feedback and look forward to assisting you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

Dec 12, 2024

Ed Morse Chevy GMC North responded

Thank you Nancy for Great review and we greatly honor your business here at Ed Morse Chevrolet. James Yarolem (Service Director)

November 20, 2024

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Employee Rating

The staff was very fast and friendly, they answered all the questions I had and were very knowledgeable More

by Bleufox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem, Boris Cvijetic , Brandi Benyo

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Nov 22, 2024

Ed Morse Chevy GMC North responded

Thank you for your kind words! We're thrilled to hear that our staff at Ed Morse Chevrolet GMC DeWitt provided you with fast and friendly service. It's great to know that they were able to answer all your questions and showcase their knowledge. We appreciate your feedback and look forward to assisting you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

November 14, 2024

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Employee Rating

Excellent job detailing our vehicle as always! That why we come back every year! Great job More

by RAASCHS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2024

Ed Morse Chevy GMC North responded

Thank you so much for your amazing review! We truly appreciate your kind words about our detailing service at Ed Morse Chevrolet GMC DeWitt. It’s wonderful to hear that you choose us every year, and we look forward to continuing to provide great service for you in the future! See you next time! Sincerely, The Ed Morse Chevy Buick GMC North Team

November 09, 2024

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Employee Rating

Great service and Technicians, vehicle was picked up and return in a professional manner. 👏 will continue to use ed morse More

by thanhthach01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Ed Morse Chevy GMC North responded

Thank you for your wonderful feedback! We're thrilled to hear that you had great service and that our technicians made your experience seamless by picking up and returning your vehicle professionally. We appreciate your loyalty to Ed Morse Chevrolet GMC DeWitt and look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

November 06, 2024

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Employee Rating

They are all good people there! I will go back again in the future. Thank you More

by AMMUTUAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Brandi Benyo

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Nov 08, 2024

Ed Morse Chevy GMC North responded

Thank you for your kind words! We truly appreciate your positive feedback about the team at Ed Morse Chevrolet GMC DeWitt (DICB). We look forward to welcoming you back in the future! Safe travels until then! Sincerely, The Ed Morse Chevy Buick GMC North Team

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