Ramon Diaz

After paying for the Jeep, it goes to a zero! Never and I mean never a call back. We’ve left messagessssssss since day 2 of ownership to inquire about purchasing the extended warranty. Never a callback from mean never a call back. We’ve left messagessssssss since day 2 of ownership to inquire about purchasing the extended warranty. Never a callback from finance person. We’ve left messages for our sales person as our temporary tags will be expired in a few days, no call back. ( and he promised to have our Jeep touched up due to scratches when we do come to get our tags.) promised six months of Sirius radio. Nope Sirius said no one from dealership called. I tried emailing. Just want the finance person to call and the sales person! Helllllllo! Just callus back! The one star is for no communication. During the sales it would be a five star. More

Report | Print

I wish a zero star rating was possible. This is the worst dealership and worst leasing experience I've ever had and I'm on my 11th leased vehicle. I can tell you that the 5 star ratings here are most worst dealership and worst leasing experience I've ever had and I'm on my 11th leased vehicle. I can tell you that the 5 star ratings here are most likely fake and you can tell by the fact that they are all very similar in length and wording. I was given a vehicle that immediately exhibited issues but was told the issue would clear after a couple of days. Well, it didn't. So I made multiple unanswered calls to Ramon my salesperson but he never picked up and was never available. So I went to the dealer to have the issue addressed. I advised another salesman of the issues I was having with a vehicle that I just drove off the lot and he told me that he just bought a samsung tv and the remote wasn't working so these types of things happen. The lady at the front desk overheard us talking and under her breath said "you should take it to service". A brand new car with 35 miles on it and I have to bring it to service. I give in and bring it over to what can only be described as a chop shop in the middle of Dover which the affectionately call their service center. The supervisor there was great, I believe his name was Joe, and really tried to help. But his fix didn't help at all. They attempted to replace my failed part with another new car's part (uh...hope you don't get that old one!). 3500 miles later it still doesn't work right. And now the car has a leak from the roof...good grief. Jeeps are just made like junk and the dealerships selling them are horribly sketchy. Buyer beware. More

Report | Print

If you go to Dover dodge, you’ll want to see Ramon.He’s a great guy. Went the extra mile. A asset for sure great guy. Went the extra mile. A asset for sure More

Report | Print

Great Experience! Highly Recommend! Ramon is the best! We recently leased two cars from him and the process was hassle-free and fast. He is very trustworthy and honest and gave us a grea Ramon is the best! We recently leased two cars from him and the process was hassle-free and fast. He is very trustworthy and honest and gave us a great deal and didn't waste our time. We are very happy with our new cars and look forward to working with Ramon again! We highly recommend him. More

Report | Print

Amazing service!! This was the second time working with Ramon on my Jeep lease. What an amazing experience both times! He is extremely patient and, and along with Ray This was the second time working with Ramon on my Jeep lease. What an amazing experience both times! He is extremely patient and, and along with Ray, made sure he found the best car for the money. Also very easy to work with and extremely happy with the service, both with Ramon and Ray and also the entire dealership!! Highly recommend!! More

Report | Print

best experience buying my first car I was not sure what to expect walking into this dealership because I have not had the best experience with other dealerships in the past. Upon arrival I was not sure what to expect walking into this dealership because I have not had the best experience with other dealerships in the past. Upon arrival I was greeted by a friendly receptionist that directed me to Ramon Diaz. I had such a great experience buying a Jeep at Dover that anyone I know looking for a new vehicle will be recommended to go there! They go above and beyond from the minute you walk to minute you are driving your new car off the lot! The whole staff really knows how to make you feel like family! More

Report | Print

Caring, informative and knowledgable sales person Jason was a pleasure to work with, down to earth and infomative. He had a lot of knowledge about the truck we were looking at. He took the time to sho Jason was a pleasure to work with, down to earth and infomative. He had a lot of knowledge about the truck we were looking at. He took the time to show us how things worked in our truck and even helped us to program and sync up our phones and navigation. I accidentally left a bag in our trade in vehicle and he was nice enough to go back even after he had left work (on his own time) to retrieve it for me. That's above and beyond in my book. More

Report | Print

Review of Ramon. Dover Dodge Ramon was an extremely exceptional sales consultant. He made my experience stress free and enjoyable. He truly knew his product line and listened to e Ramon was an extremely exceptional sales consultant. He made my experience stress free and enjoyable. He truly knew his product line and listened to everything I requested. I would highly recommend Ramon Diaz to friends and family. More

Report | Print

Dover DodgeA Everyone at this dealership were very helpful and proffesional. Got a great deal on a great car. Was in and out with my new car in a couple hours . V Everyone at this dealership were very helpful and proffesional. Got a great deal on a great car. Was in and out with my new car in a couple hours . Very good experience would highly recommend this dealership to a friend More

Report | Print

Pretty quick painless transaction Pete was very knowledgeable of the features on the vehicle. He worked with my budget and matched the best deal that another dealership was offering me Pete was very knowledgeable of the features on the vehicle. He worked with my budget and matched the best deal that another dealership was offering me and didn't START off with high sale price as other dealerships did. Only 4hrs from walking into the dealership to driving away with new car was quick to me. Peter and Ramon were very helpful!! More

Report | Print