Ramon Diaz | Page 2

2016 Jeep Grand Cherokee Diesel Purchase Went to look and test drive Diesel jeep. Went back to this dealer because of Ramon this is my Second time working with Ramon. Very polite and pleasure Went to look and test drive Diesel jeep. Went back to this dealer because of Ramon this is my Second time working with Ramon. Very polite and pleasure doing business with him. Made purchase of the jeep easy. More

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Terrible Costumer Service We got a Dodge Caliber 2011 on Aug30/16 and since then we are having issues with this car. We called the dealership several times in October to get We got a Dodge Caliber 2011 on Aug30/16 and since then we are having issues with this car. We called the dealership several times in October to get the car fixed and they NEVER returns our calls. We had to come by and demand to be helped. They took the car for "repair" and after a couple of weeks we had a new problem with this car which has not been solved yet. On top of that, we got a safety recall notice for this car. More

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Great buying experience Ramon was my salesperson and he was simply outstanding. He was straight and honest with no BS. He went the extra mile for me and my family and I tru Ramon was my salesperson and he was simply outstanding. He was straight and honest with no BS. He went the extra mile for me and my family and I truly appreciate his time spent. If his integrity is any testament to the service I am to expect down the road than I am in excellent hands. And to round it out, Goldee with his quick approval financing and his extended coverage recommendations made decision making a no brainier. I shopped around quite a bit and Dover has a great group of individuals working there for sure. More

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The Ease of Purchasing our 6th car Dover Dodge/Jeep has been our go place since we started buying jeeps. J.C. is our favorite salesman and each time we purchase/lease he is the man . Th Dover Dodge/Jeep has been our go place since we started buying jeeps. J.C. is our favorite salesman and each time we purchase/lease he is the man . The entire dealership to include sales ,finance , service , and support staff are all well aware of customer satisfaction .. Over the Memorial Day Weekend , we purchased our 6th car from them , and this time it was even easier than in the past . Called J.C. , inquired about a Wrangler and what we wanted to do with our 2014 Cherokee Trailhawk. ,The options he explained were well within our plans and we said we would be up the next day . By the time we arrived , he had several cars for us to look at , picked one out and within 2hrs , Trailhawk turned in , and drove out in a 2016 Wrangler Sport Unlimited . The greatest part is everyone knows us and were on a first name basis with them all .. Dover Dodge/Jeep will be the only place we buy and service our cars More

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Car purchase Ramon and Ed were very helpful. I Highly recommend for all ! They went out of there way to get the vehicle i was looking for !! Ramon and Ed were very helpful. I Highly recommend for all ! They went out of there way to get the vehicle i was looking for !! More

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Great experience. In and out pretty quickly! After many phone calls with other dealers, Dover had the answers I wanted. I went into the dealer knowing what I wanted and what I wanted to spend. After many phone calls with other dealers, Dover had the answers I wanted. I went into the dealer knowing what I wanted and what I wanted to spend. I was in and out in a decent amount of time with my new 2016 Grand Cherokee. Although it's a bit of a ride for me to the dealer, it was well worth it! More

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Sale/Fin'c/PrtsGREAT.Service? YOUR TIME HAS NO VALUE, RUDE!! Sales: Ramon, GREAT Finance: Goldie, GREAT Parts: Bob, GREAT Service: WILL NOT WALK IN THE DOOR EVER AGAIN!! 1st, been working on cars all my life Sales: Ramon, GREAT Finance: Goldie, GREAT Parts: Bob, GREAT Service: WILL NOT WALK IN THE DOOR EVER AGAIN!! 1st, been working on cars all my life, I know how they work, have rebuilt engines and trans ... know what I'm doing! Brand new Dodge Promaster 3500 van, 5000 miles, can't go more than 20mph uphills or it would die. Check engine light came in (Monday), went straight to dealer, they tried to put computer on it - tip on computer was broken so they told me to come back Wed when they had a working computer. Had to use BADLY running van for 2 days. Tues they call and say "bring it at 10AM on Wednesday". it should have been a 20 minute drive, I allowed 40, it took 60, so I arrive at 10:20AM. Check in, tell them how badly it ran and why I was late, all good. 10:35AM, van still in parking lot, I asked why and they said they'd get it in "soon", but I have a 10AM "appointment". 10:45AM I demand to see the service manager, Mark, walk him to the door, point to the van, tell him I have a 10AM appt and want to know why it's still sitting in the parking lot? His response "that is not an appt time, it's a dropoff time". WOOOO, wait a minute, since when is MY TIME LESS VALUABLE THAN YOURS??? Then he says "And, the diesel mechanic should be here any time now" ... WOOOO, wait another minute ... I have a 10AM appt and the mechanic isn't here yet at 10:45??? At 10:50 my 10AM mechanic walked in. This Mark guy is by far the RUDEST "service manager" I've ever dealt with - and I drive 30,000 miles/yr - this is my 37th brand new vehicle, I KNOW MANY service managers over the last 40 yrs!! 10 minutes later it gets pulled in. At about 11:15 they call me back to see what's wrong - FACTORY DEFECTIVE DESIGN AIR INTAKE SYSTEM is what they showed me!!! Rodents got into the air intake and loaded my air filter canister with acorns and ate through my air filter. So $454 out of MY POCKET later to PAY TO FIX DAMAGE CAUSED BY DEFECTIVE DESIGN ON A BRAND NEW VEHICLE, and the RUDENESS continues! When they showed me the damage the counter-flunkie says to me "You owe us an apology". I was like REALLY??? For sitting waiting for a mechanic to arrive and telling you of my DISPLEASURE? FAT CHANCE buddy that any apology is coming your way, you should be getting a pink-slip for customer RUDENESS. So the service manager asks if I want a "rental car", not a "courtesy car", a "rental car". What's the difference - the rental car has to come back with a full tank of gas. I have NEVER heard of a car dealership not comping you a little gas - but I did put in the $3.90 of gas I used before returning it. So he asks and I say yes I need a car, he says "the guy who does that will be back in a few minutes and will help you out". 15 minutes later the counter-flunkie says "Do you want a rental car?" WHAT IS UP WITH THIS PLACE? I say "ah, the boss said he was already on this", brainchild looks at me and says "Do you want a rental car?". Then he says it's a grey Caravan and he'll bring it up (after paperwork on it done and they take my credit card and license copies - unsecurely, written on paper!!!). 5 minutes later a grey Caravan comes up and counter-flunkie gets out and just walks past me, I asked "is that ready to go?" and he says "yup, key is in it". Ah, what ever happened to "here's your car. And it's a rental so you're responsible for damage so lets walk around it and see what's up", he wasn't even going to tell me the car was mine and ready to go. So the fun continues, at around 3:30 I get a voice mail (didn't have my phone w/me when they called) and it said "This is Dover Dodge service, your car is ready, if you have any questions give us a call. We're here till 6". So no questions from me, on my way to get it. Get there and they tell me "By the way, your DEF light is on" (this is a fluid diesels use). I told him it only came on when the problem started and he said the problem may have caused it to use more fluid - at $10/gallon (that should have lasted much longer). I asked what happens if the fluid runs out and he said "you will break down on the side of the road" - and there is just a light that says LOW, not how-low, which he said deep hidden someplace I haven't seen (since the vehicle did not come with a manual) there is a screen that would tell me how-low. Then he has the NERVE to say "We tried to call you and we left you a message". WAIT BUDDY BOY - that message said "Your car is ready do you have any questions", not "your car is ready, the DEF is low so can you call and let us know if we should fill it". When I said this to him counter-flunkie with a big mouth joins in "Are you STILL going to be rude to us?". WOW!!!!!!!!!!!!!!!! REALLY??? They did not have a clue as to what I was saying ... they should have left this ADDED info on the voice mail and this could have been taken care of before I got there. Their excuse "We didn't know if you had your own DEF fluid or not", but they never asked, and a brand new van, why would I? So they were ready to let me DRIVE OUT in a vehicle they had NOT CHECKED the level on - but they told me there is a way to do it, but THEY DID NOT DO IT, and when I said "so I could drive out and break down right away?" he said "yes, that can happen". OH MY GOSH, IS THIS REALLY A CAR DEALER SERVICE SHOP or a hack in the back woods? THIS IS SHODDY WORKMANSHIP - THIS A SERVICE QUALITY RATING OF 1!!! They were READY to let me drive out with a vehicle that could die up the block, ONE IS TO HIGH A SCORE, but there is no ZERO! I paid them to fill the fluid - and watched as the mechanic heavily overflowed the fill tube pouring the probably-toxic fluid all over the side of the vehicle, and on the ground, and just left it and walked away; so tomorrow I get to go out and figure out what disgusting toxin-remover I need to use to clean up his sloppy work. Whatever happened to working with a rag when you know this will happen?? NEVER AGAIN!!! Anyone know a nice-to-work-with Dodge shop not far from Sparta? And for you Promaster owners - the intake system (I have a 2015) is defectively designed. I studied automotive-design, I know these things - the front grill area has a flat top that works as a "shelf", rodents will easily find their way onto this seeking warmth and will walk along it and find the 2 large air-intake opening that are like big open-doors right at shelf-level. The other problem is that rain water and other outside elements will gather air-speed along the shelf and will be sucked into the system. Air filters are going to get clogged faster and the air intake assembly is metal so it's going to take a lot of abuse and will most like rust out much faster than it should. The air intakes should not be horizontal and looking straight-forward, there are much better ways to get the needed air flow; and, especially, air intakes MUST be "free standing", they cannot be "on a shelf" as there will be venturi's and other air and debris flow affects that will be detrimental to the life of the system. THIS DEALERSHIP OWES ME MY $454 back (I'll pay for the DEF fluid), a HUGE public apology, and had they had a working computer on Monday my vehicle probably would not have suffered as much damage as it did as it was not until Tues that it actually started dying on hills, before that it was just lights! More

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The best dealership I have been 5 ⭐️ If you want to buy a car you are in the right place 5?? Everyone is doing a perfect job and they are very professional If you want to buy a car you are in the right place 5?? Everyone is doing a perfect job and they are very professional More

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Outstanding, came in with a plan, left with a truck. First person to greet me explained the end of month sale they had. turned me over to Ramon Diaz. he I told him what i was looking for, to do? he showe First person to greet me explained the end of month sale they had. turned me over to Ramon Diaz. he I told him what i was looking for, to do? he showed me the truck that met my needs. I traded in my old truck, worked out a deal and left with the new truck in less than 2.5 hours. Ramon was outstanding. He has called to follow up with some features i am having installed. this is the quickest by far it has ever taken to buy a new vehicle!!!! More

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2013 Town & Country This was not our first time to this dealership. We are loyal returning customers for many tears.The staff here is above standard and Ramon was an exc This was not our first time to this dealership. We are loyal returning customers for many tears.The staff here is above standard and Ramon was an exceptional sales rep. He listened to my concerns and did the best He could to make the deal right. I was hopng to get a better deal than I did. The deal was reasonable so I made the purchse. Thanks Ramone. More

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