Ralph Paty | Page 28

Amazing Customer Service I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was vis I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was visiting from out of town and needed to get back. John put my information in and I was in the lobby working while I waited. Within no time I was being called that my key had been reprogrammed and I was ready to go. The amount of care and effort that Casey gave to make sure I was at ease and that I should not have the same issue was comforting. John was kind of enough to let me know he would be stepping out but that I was in good hands. This dealer has a solid team and makes the customer feel taken care of. I would definitely recommend them to anyone. More

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Wonderful, Family Friendly Atmosphere / Sales Team This was my first experience with buying a Lexus. I was impressed Ralph Paty and the entire Lexus Team. They were friendly, knowledgeable and very h This was my first experience with buying a Lexus. I was impressed Ralph Paty and the entire Lexus Team. They were friendly, knowledgeable and very helpful. Ralph took the time to find the right car for my Husband and I. I would definitely recommend the Lexus Of Chattanooga Dealership and be sure to ask for Ralph Paty, he is the best! More

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Overall Great Experience Ralph Paty and the whole Lexus team make buying a car easy and hassle free. Big thanks to each that helped! Go buy your next car from Ralph and you’ll Ralph Paty and the whole Lexus team make buying a car easy and hassle free. Big thanks to each that helped! Go buy your next car from Ralph and you’ll be happy you did. His 30+ years of experience make it a fun process and give you the at ease feeling you need when making a purchase this big. More

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Friendly fast service Although I had an issue with the sensors on my brand new car, the staff at this dealership worked diligently to fix the issue and were very friendly. Although I had an issue with the sensors on my brand new car, the staff at this dealership worked diligently to fix the issue and were very friendly. I would recommend this Lexus dealership to anyone looking for a car who wants a dealer to cater to their needs. Thank you for going above and beyond! More

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First Time lexus Owner! We presented Ralph Paty with a challenge as we searched for the perfect Lexus for our family. He met the challenge and exceeded our expectations. We presented Ralph Paty with a challenge as we searched for the perfect Lexus for our family. He met the challenge and exceeded our expectations. More

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"Lexus GX 460" Last week we bought our GX 460. Ralph Paty went above and beyond to make our experience a great one. We couldn't have been more pleased. We've used t Last week we bought our GX 460. Ralph Paty went above and beyond to make our experience a great one. We couldn't have been more pleased. We've used this dealership for the past 20 years on purchasing several products and have always been happy. Thank you all for great customer service. More

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Going over and above Corey Horne is a valuable asset to Lexus of Chattanooga. Besides their great level of service, Corey takes it even further. He has gone over and above Corey Horne is a valuable asset to Lexus of Chattanooga. Besides their great level of service, Corey takes it even further. He has gone over and above in helping us with a car return, loaner cars and his professionalism. I would leave him 10 stars if I could. Thanks again for all of your help More

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DO YOU KNOW RALPH PATY? Well, you should get to know him. Ralph is the best go to guy when it comes to buying a Lexus at Lexus of Chattanooga. I bought my first car, a ne Well, you should get to know him. Ralph is the best go to guy when it comes to buying a Lexus at Lexus of Chattanooga. I bought my first car, a new 1990 4Runner from Ralph Paty. My son is still driving it. Next, I purchased a new 1999 RX300 from Ralph Paty. I’m still driving it nineteen years later. Now, I bought a new 2018 RX350 from Ralph Paty. He said, “see you in twenty years”! Ralph is a champion when it comes to helping you buy a car. He made me feel so at ease and found me the perfect car with everything on it that I asked for. A pleasure to buy a car from you, AGAIN! Thank you, Ralph Paty More

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Best experience with a car dealer After dealing with multiple car dealers over the past 20+ years, I was very cautious about another salesperson trying to just make a commission and te After dealing with multiple car dealers over the past 20+ years, I was very cautious about another salesperson trying to just make a commission and telling you "whatever it takes" to close the deal. Boy, was I wrong about these two. Josh Wilcox was my first contact with Capital Lexus. He was very knowledgeable about their vehicles, and did not constantly "bug" me by continuously calling. I told him up front what I was looking for, and he would send a reminder text maybe one a week just to touch base and see if he could help. After almost 3 months, we were finally ready to purchase. Josh introduced us to Ralph Paty, and I feel like I have found a friend. Ralph was very upfront on everything, and we felt very comfortable with the entire process. I look forward to working with Ralph and Josh in the future, and would recommend these two to anyone looking for a quality vehicle. More

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Outstanding Customer Experience I visited Lexus of Chattanooga to service my GX 460 as I commute weekly from Franklin, TN. The service and experience I received was second to none. I visited Lexus of Chattanooga to service my GX 460 as I commute weekly from Franklin, TN. The service and experience I received was second to none. Jeffery was assigned to support my service needs and did a fine job. While waiting on my vehicle, I checked out the new Lexus line up. About that time, I met Larry Holder, as he answered all my questions related to the vehicle of interest. I advised Larry I was looking for a used LX 570 in mint condition. Within a short time, Larry contacted me regarding a recent trade allowing another reason to visit Lexus once again. Larry Holder is a special gentlemen, his character and dedication to ensuring an overall great experience is in the forefront of every conversation. When Larry was unable, Ralph Paty was there to provide and support the Lexus mission. The experience I received as a customer and purchaser has ensured my loyalty for decades to come. Shawn M. Pitre More

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