Peter Mapp

Terry is very knowledgeable and professional. She provides excellent insight on all Lexus models. She’s extremely professional and provides excellent customer service She provides excellent insight on all Lexus models. She’s extremely professional and provides excellent customer service More

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I appreciated the dealership’s professionalism and the ease they brought to the entire buying process, from tracking to final purchase. ease they brought to the entire buying process, from tracking to final purchase. More

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Colin was absolutely wonderful to deal with; very friendly, knowledgeable, and responsive. I bought my vehicle sight unseen (only photos and videos) and had it delivered to my home a couple of hours friendly, knowledgeable, and responsive. I bought my vehicle sight unseen (only photos and videos) and had it delivered to my home a couple of hours from the dealership. Colin, John, and Pete did a great job at informing me of any imperfections in the vehicle, went over all coverages and options and details of the contract, etc. the car was exactly as I expected, in great shape and I feel like I received a great deal!! The entire team was wonderful to deal with!! I cannot recommend them enough. More

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I can't say enough about the team at Lexus of Cleveland. From sales to service, you can expect to have a seamless experience. Thank you to Simon and Peter Map in making this purchase easy and enjoyable. From sales to service, you can expect to have a seamless experience. Thank you to Simon and Peter Map in making this purchase easy and enjoyable. More

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This was not my first car purchase, nor was it even my first luxury car. But this establishment and this team made me feel like it was. Mostly because this location is THE standard of how a customer exper first luxury car. But this establishment and this team made me feel like it was. Mostly because this location is THE standard of how a customer experience should be. Pete, Sam, John and the entire team were overwhelmingly helpful, understanding, and solely focused on delivering us exactly what we agreed upon and beyond. Sam made every step of the purchasing process effortless and enjoyable. The dealership was buzzing with customers and he was able to even surprise us with an unexpected and heart warming celebration for our purchase with the entire team for my family, including my young children, who now must think every purchasing experience is like this. It isn’t. Every feature, perk, and amenity offered here makes you feel like so much more than a sale, and honestly I don’t think they ever referenced my purchase as such, because it wasn’t just a transaction, it was a collaborative solution and that’s the point. Lexus has a lifelong customer and brand ambassador. This team and location deserve every sale and award that’s available to them. Top class product sold by a top class team. More

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Simon was fantastic! We had a long working relationship as it took a while for my car to be built. He kept me posted with the status and made vehicle delivery so easy. I We had a long working relationship as it took a while for my car to be built. He kept me posted with the status and made vehicle delivery so easy. I appreciate him and really enjoyed working with him. More

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They want to take care of the customer! They gave my Grandaughter a Lexus bear she calls Lexie se sleeps with it. They gave my Grandaughter a Lexus bear she calls Lexie se sleeps with it. More

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I cannot say enough bait my experience! When I met Allison I instantly knew she was my gal! Me. Map, really great. The showroom experience, I nearly cried. First class experience there. When I met Allison I instantly knew she was my gal! Me. Map, really great. The showroom experience, I nearly cried. First class experience there. More

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