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Paula Ortiz
147 Reviews
147 Reviews of Paula Ortiz
May 04, 2018
Radiator replacement Everyone was friendly and helpful. Paula Ortiz confirmed the radiator arrived in morning and was an excellent adviser. Terry Pruitt assisted when I re Everyone was friendly and helpful. Paula Ortiz confirmed the radiator arrived in morning and was an excellent adviser. Terry Pruitt assisted when I realized I had left my house key with car key.and Paula was with another client and Dave patiently waited. Car was done in a timely basis. Paula adjusted my pickup time. All in all a good experience. More
by SMC0651
Verified CustomerOther Employees Tagged: Terry Pruett, Dave the driver
May 01, 2018
Brought car in for sixth months checkup. Everything went well. My car was taken in the shop right after I left it. Waiting area was very nice with snacks and refreshments. Car was washed a Everything went well. My car was taken in the shop right after I left it. Waiting area was very nice with snacks and refreshments. Car was washed and the service person was very thorough. More
by Stan
April 26, 2018
Expedious friendly thorough respectful Purchased auto from Machens in 2003. All servicing/maintenance has been done at Machens since. Would not take it anywhere else. Service personnel alwa Purchased auto from Machens in 2003. All servicing/maintenance has been done at Machens since. Would not take it anywhere else. Service personnel always answer questions, kind treatment clean waiting area comfortable furniture courtesy van if needed. Notified when auto finished. Checkout efficient. Back on road in timely manner. More
by DCLONG49
Other Employees Tagged: Corey Aldridge, Terry Pruett, Matthew Reid
April 25, 2018
120 mile maintenance and safety inspection Great service, always prompt and friendly. I've never had any problems here that weren't taken care of promptly and with a smile. Thank you! Great service, always prompt and friendly. I've never had any problems here that weren't taken care of promptly and with a smile. Thank you! More
by judyknudy
Other Employees Tagged: Terry Pruett
April 24, 2018
Thanks for the extra trip The day after my service visit, I locked my fob inside the car. I really wanted to blame on the work done. But I found out it really was my fault, in The day after my service visit, I locked my fob inside the car. I really wanted to blame on the work done. But I found out it really was my fault, in the end. The shuttle guys, Dave and Richard, totally SAVED me! More
by LASTDOG11
Other Employees Tagged: Richard and Dave
April 21, 2018
Economical service on a reliable 2001 Camry. Clean shop. Reliable and knowledgeable staff. Original parts. Short wait time. Courtesy. Good location, parking and layout. In the past, staff has dir Clean shop. Reliable and knowledgeable staff. Original parts. Short wait time. Courtesy. Good location, parking and layout. In the past, staff has directed me to reliable shops when service and parts are not affordable. More
by 1649
April 20, 2018
Very good and professional service center We buy our cars for years here, amazing service and quality. Never had any complaints. Services on our cars are always done in less then an hour and a We buy our cars for years here, amazing service and quality. Never had any complaints. Services on our cars are always done in less then an hour and always done well, they take the time to explain what is done on the car as well. More
by SAMIRARNELA3
Other Employees Tagged: Lori Lindsay, Terry Pruett
April 20, 2018
Friendly thorough attentive We have been with Machens since we moved here in 1981. Over the years there has been positive improvement in the services. I have noticed a focus on p We have been with Machens since we moved here in 1981. Over the years there has been positive improvement in the services. I have noticed a focus on people and being helpful. As a female, I have had experiences in other dealerships that were not positive. I appreciate the attentive family-like personal costumer service that is apparent every time I go for a car checkup or questions or purchase a car. More
by ARMINEALIOTO
Other Employees Tagged: Greg Botham
April 16, 2018
Camry Service Thank you so much for such excellent service. The waiting room is relaxing, and the staff are very friendly. I will be sure and return for future serv Thank you so much for such excellent service. The waiting room is relaxing, and the staff are very friendly. I will be sure and return for future service needs. More
by Golden Car
Other Employees Tagged: Corey Aldridge, Brian Bailey, Jennifer Clay, Joe Haner, Randy Oliver, Terry Pruett, Matthew Reid, Clay Stottlemyre, Dominique Warrick
April 15, 2018
Not worth the time Service takes way too long, is expensive, and they try to sell you things you don’t really need. Even with an appointment it will take minimum two hou Service takes way too long, is expensive, and they try to sell you things you don’t really need. Even with an appointment it will take minimum two hours for a routine checkup. “Coupons” not worth anything. Had “up to $100 on parts and service” coupon and saved like $10 on a $120 bill. And the reason it was $120 was they sold me an air conditioning service when they told me it was a fluid top off. More
by norberg.joshua
Other Employees Tagged: Corey Aldridge, Jennifer Clay, Randy Oliver, Terry Pruett, Matthew Reid, Clay Stottlemyre, Dominique Warrick
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