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Paul Shorrock

Overview Reviews (143) Inventory (217)

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Paul Shorrock

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Paul Shorrock

Sales

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.9

143 Reviews

Overview Reviews (143) Inventory (217)

Dealership Experience

16 yrs, 5 mos

Industry Experience

31 yrs, 6 mos

Languages Spoken

English

4.9

143 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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143 Reviews of Paul Shorrock

March 27, 2025

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Employee Rating

Dealing with Paul Shorrock is always a pleasure. I've purchased 5 Jeeps from him and will continue to do so. He always has your best interest on hand and works hard to make sure your getting the bes I've purchased 5 Jeeps from him and will continue to do so. He always has your best interest on hand and works hard to make sure your getting the best vehicle with the options that are important to you. More

by wwshults

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cory Taylor

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Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your loyalty and for sharing your experience! We're thrilled to hear that working with Paul has been such a positive experience for you. His dedication to finding the perfect vehicle with the right options truly sets him apart. We appreciate your continued trust in us and look forward to helping you with your next Jeep!

March 15, 2025

Dealership Rating

Employee Rating

This was the 5th new vehicle I purchased from Salerno Duane and continue to return to dealership because of Paul Shorrock. His professional approach to finding the correct vehicle is great. Duane and continue to return to dealership because of Paul Shorrock. His professional approach to finding the correct vehicle is great. More

by wwshults

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cory Taylor

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Mar 17, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for your continued trust in Salerno and for sharing your experience! We’re honored to have had the opportunity to help you with your 5th vehicle purchase. Paul Shorrock truly takes pride in helping customers find the perfect vehicle, and we’re glad his professionalism continues to make a positive impact on your experience. We look forward to serving you again in the future!

February 21, 2025

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Employee Rating

Everything was smooth and easy. They were very helpful. Great experience. I Highly recommend them They were very helpful. Great experience. I Highly recommend them More

by teachncoach

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sergio Ovalle, Sal Zebardast, Jonathan Martinez, Jim Dietrich, Boris Aguirre, Francisco Rojas, Cory Taylor, Cesar Sanchez

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Feb 28, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for your kind words! We’re thrilled to hear that your experience was smooth and enjoyable. It’s great to know that our team was able to help you, and we truly appreciate your recommendation. We look forward to serving you again in the future!

February 19, 2025

Dealership Rating

Employee Rating

I have been working with Salerno Duane for decades. They are always reliable. My salesman Paul was knowledgeable. They are always reliable. My salesman Paul was knowledgeable. More

by FRANKSPARROW

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Feb 21, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for your review! Love to hear that kind of positive feedback!

January 03, 2025

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Employee Rating

Salerno Duane was great - they made the whole process very smooth and quick! Would definitely recommend very smooth and quick! Would definitely recommend More

by mollymaher54

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Henry Argueta, Sal Zebardast, Mike Salerno

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Feb 10, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for the glowing review, Molly! It’s always a pleasure to hear that our customers are satisfied. Don’t hesitate to reach out if you need anything else or are considering a future purchase. We look forward to helping you again soon!

December 01, 2024

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Employee Rating

2 hours later I asked what's the story w/ the car ? Was told -----well things got backed up ----it will be another 20 mins or so------Toooooooooooooooooo long a wait for an oil change------I think t Was told -----well things got backed up ----it will be another 20 mins or so------Toooooooooooooooooo long a wait for an oil change------I think they said I have 2 more freebee oil changes( as if I didn't pay for them when I bought the car and contracts ) another RIP OFF !!!!!!!!!! Doubt I'll be back for them-----and another thing----You always have NEW people at the desk------you never know anybody and they don't know you--very COLD experience!!! More

by jalfano

Verified Customer

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

We’re sorry to hear of your less-than-satisfactory experience with our dealership and hope you will accept our sincerest apologies. Being known for our great customer service and product, so we would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience

November 12, 2024

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Employee Rating

Jaylin was great - very friendly and efficient Easy process - car ready when they said it would be process - car ready when they said it would be More

by patricia_shorrock

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Bonilla

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Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. It is wonderful to hear that Jaylin was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

November 07, 2024

Dealership Rating

Employee Rating

Great customer service Very responsive and helpful with all of your questions and concerns Very reliable service that you can trust all of your questions and concerns Very reliable service that you can trust More

by deb

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Henry Argueta, Sal Zebardast, Mike Salerno, Cory Taylor, Matthew Fuchs

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Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review Deb. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

October 29, 2024

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Employee Rating

Extremely helpful and thorough to our goals. Found the right car and we're ready to meet our needs. Found the right car and we're ready to meet our needs. More

by patrickgailliot

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Zebardast

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Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. We hope you enjoy your new vehicle!

October 24, 2024

Dealership Rating

Employee Rating

Excellent service quick response and resolutions Customer service team is very responsive and friendly too Customer service team is very responsive and friendly too More

by deb

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cory Taylor, Matthew Fuchs

Report | Print

Oct 28, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

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