Paul Huber
Paul Huber at Nissan of Cool Springs
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Paul Huber

Director of Technology

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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5.0
14 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

19 yrs, 11 mos

5.0

14 Reviews

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14 Reviews of Paul Huber

September 06, 2024

Dealership Rating
Employee Rating

This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2024

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! Regards, Mark Hepler (615) 790-2500

September 06, 2024

Dealership Rating
Employee Rating

Best dealership and they sure know how to take care of their customers. They keep checking on you every little bit to see if you need anything. Love all of the service people. More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2024

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 17, 2023

Dealership Rating
Employee Rating

I found the perfect car for me, and they was wonderful, thank you so much Nissan of Cool Springs More

by ore19.7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Bishoy Rizk, Corey Harper, Willie Phillips , Eric Roundy, Jeff Wiliams, Oreanna Anez

Dec 18, 2023

Nissan of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Best Regards, Amber Amarx (615) 861-8514

May 07, 2023

Dealership Rating
Employee Rating

Excelente atención en español, fue un trato muy ameno, me encanta mi auto, muchas gracias por los servicios prestados! Me encanta Nissan of Cool springs! More

by oreanna19_7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , Willie Phillips , Celia Dukeshier, Eric Roundy

May 10, 2023

Nissan of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Regards, Mark Hepler (615) 790-2500

January 03, 2023

Dealership Rating
Employee Rating

Thank you for everything! Celia made our buying experience easy and effortless. She is so pleasant and was a pleasure to work with! More

by johnlogue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , J.R. Richardson , Celia Dukeshier, Darius Fields, Eric Roundy

Jan 05, 2023

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 27, 2021

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Employee Rating

Absolutely excellent service and assistance. We would recommend Nissan of Cool Springs to anyone interested in a new car!! LJ WAS THE BEST!! Friendly and knowledgeable!! More

by Jeweline
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Michael Harshberger, Lamin "L.J." Jumu

Apr 28, 2021

Nissan of Cool Springs responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Nissan of Cool Springs! Regards, Mark Hepler (615) 790-2500

March 12, 2021

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Easily the worst car buying experience ever. Three Easily the worst car buying experience ever. Three months later and still don’t have tags or title. It appears they have grown form a “buy here, p More

by theidlemind
Customer Service
Recommend Dealer
No

Other Employees Tagged: John Chorba

Jun 15, 2021

Nissan of Cool Springs responded

Hi Theidlemind, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We do understand your frustration. Tags and Titles are often delayed due to things that are out of the dealership's control. The Pandemic has made getting tags back a lot more difficult. Let us know if you have any questions or concerns. We do apologize for the inconvenience. Thank you, Amber Marx

Jun 19, 2021

theidlemind responded

Hi Nissan of Cool Springs, I call xxxxxxxx on your pandemic excuses. All you had to do was send us the title documents to us and we got it transferred the same day. It took you over three months to accomplish that purely due to your obstinance and incompetence. We paid a large “dealer fee” for you to handle that detail and you couldn’t or wouldn’t, we had to do it ourselves. And remember the 200$ deposit we gave you that didn’t get applied to the purchase? How did the pandemic stop you from returning that money to us? It appears that profit is far more important than service to your business. That’s short sighted and will eventually cause you problems.

February 24, 2021

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Employee Rating

Chase Austin was very personable, kind, considerate and found what I was looking for. If you ever decide to buy a vehicle I highly reccomend him. More

by dorisaperryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Melissa Potts , Chase Austin, Steven Chico, Michael Harshberger, Jenifer Spaulding

Feb 26, 2021

Nissan of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found Chase here at Nissan of Cool Springs so helpful in the purchase of your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

December 18, 2020

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Employee Rating

Overall, I have to rate my experience with 4 stars. The only negative was the time it took to do the deal. My salesperson was great, and he did al that he could to get me in and out. More

by b4davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Garcia, Matt Gleason

Dec 23, 2020

Nissan of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2019

Dealership Rating
Employee Rating

My first NEW CAR! I would like to thank Bishoy (and my Dad!) for helping me buy my new 2019 Nissan Versa. I'll be going to college this summer, and I'm so glad that I'l More

by Sher Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Bishoy Rizk , Rey Bello, Austin Evans, Ryan Mayfield, Saxon Reynolds, Kyle Stewart

Apr 05, 2019

Nissan of Cool Springs responded

Sher, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Best Regards, Heather Easling (615) 861-8514

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