Paul Cimillo
Paul Cimillo at Glen Toyota

Paul Cimillo | Page 3

Parts Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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28 Reviews

Dealership Experience

8 yrs

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rated

28 Reviews

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28 Reviews of Paul Cimillo

May 28, 2021

Dealership Rating
Employee Rating

Bruce Rosales is the best service advisor at any Toyota dealership in the country. Actually any dealership in the country. Thanks again for the great service. More

by GARVAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

March 11, 2021

Dealership Rating
Employee Rating

I was very happy with my service experience. They not only did my oil change, they diagnosed several other issues I did not even realize were over due. All with safety in mind.They were timely, though, a More

by jeliafitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Lahr

May 04, 2021

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 15, 2020

Dealership Rating
Employee Rating

If you do not mind being lied to and treated like garbage I guess ok but I think Glen Toyota sucks when you order something from parts they give you one half and it was no good and service on a paid plain t More

by ABRAEN1700
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: John Kraiza, Joe Esposito, Jason Forkins, Bruce Rosales, William Hughes , Jeff Braunstein, Ryan Christensen, Richard Jennings, Nick Lahr

Sep 15, 2020

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. I am sure that there is no way that all 10 of the checked off employees were involved this transaction. In some cases they are in different departments. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

July 31, 2020

Dealership Rating
Employee Rating

The only thing they said about 3or 4 hours is going to work but it takes one day next day they called I wish they called me let me know what’s on more communication is ready or not . More

by pbourdier22
Recommend Dealer
No

Other Employees Tagged: John Kraiza, Joe Esposito, Jason Forkins, Bruce Rosales , Jeff Braunstein, Nick Lahr, None

Jul 31, 2020

Glen Toyota responded

Our records show that Jeff Braunstein, Paul Cimillo, Joe Esposito, Jason Forkins, John Kraiza , Nick Lahr and Bruce Rosales were not involved in this transaction. In some cases they are in different departments. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

July 18, 2020

Dealership Rating
Employee Rating

Great job— keep up the great work -always bring my sons escape there for service. Free wash and car is always repaired and back the same day More

by jsb7140
Recommend Dealer
Yes
Jul 21, 2020

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

July 03, 2020

Dealership Rating
Employee Rating

Awesome service!! Very professional!! I did not have an appointment and drove in. I was immediately greeted and everyone was very helpful. Joe Croce is a very talented Tech. He diagnosed the problem quick More

by Vincent.Favorito
Recommend Dealer
Yes

Other Employees Tagged: Jason Forkins, Bruce Rosales

Jul 04, 2020

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

February 28, 2020

Dealership Rating
Employee Rating

Went into look at vehicles not expecting to drive one home today. Met Neil and took the Highlander I saw online for a test drive. Neil was very helpful in securing a good deal. More

by CBHALL22
Recommend Dealer
Yes

Other Employees Tagged: Neil Dimaso

September 25, 2019

Dealership Rating
Employee Rating

they did an awsome job responsible management cut time short as much as possible quality work parts and service department help full and explane every little thing. thank yo More

by orazaliy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales

Sep 26, 2019

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

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