Patrick Moschea

We purchased a used car with little hassle which we greatly appreciated. The staff were friendly, knowledgeable and professional. If I am in the market for another car I will definitely go to them fi greatly appreciated. The staff were friendly, knowledgeable and professional. If I am in the market for another car I will definitely go to them first….. More

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Good service team.. I was very happy with everyone in the dealership. They were on time and everything went smoothly. dealership. They were on time and everything went smoothly. More

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Phenomenal customer service, great quality vehicles with prices you can afford! I recommend Adam & Pat there amazing an efficient. Get in and out with your new ride fast! Best experience ever that I’ve expe prices you can afford! I recommend Adam & Pat there amazing an efficient. Get in and out with your new ride fast! Best experience ever that I’ve experienced while purchasing a new vehicle. More

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Great experience with Ryan and Heather :) Ryan was a joy to work with; he was understanding, transparent, and low pressure. These qualities were crucial for me in making a decision as a first Ryan was a joy to work with; he was understanding, transparent, and low pressure. These qualities were crucial for me in making a decision as a first time buyer. I felt Ryan was absolutely on my side, and I trusted he was guiding me in a genuine manner. Initially, I wasn't sure about vehicle, but I returned because of him. Danae and Heather were also great to work with. Danae guided me to Heather, who took me on my initial test drive. She was clear, genuine, and time efficient! She gave me all the information I needed and really sparked my interest in the vehicle. Patrick was a manager who we consulted with a few questions. He was very helpful and understanding as well, and I truly enjoyed working with him. Pricing was fair. In terms of choosing a warranty, it felt very pressured. More

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Bob did a great job of answering my questions and helping me choose the right vehicle for my needs and wants. I have bought six vehicles from West Bend Toyota and many vehicles from other dealers. I like the me choose the right vehicle for my needs and wants. I have bought six vehicles from West Bend Toyota and many vehicles from other dealers. I like the entire team, sales, service, office! I will continue buying vehicles from there. I go only there for service. More

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This dealership makes an offer then refuses it This is a dealership where you can expect an offer to be made, then when accepted days later rescinded. TLDR: Wife and I tried purchasing a vehicle This is a dealership where you can expect an offer to be made, then when accepted days later rescinded. TLDR: Wife and I tried purchasing a vehicle from here. After in person back and forth I did not agree to a price on black Friday. I was contacted on 12/5 by salesman and given an offer. On 12/6 they gave a new offer. On 12/11 I asked if the vehicle was still available, it was, and accepted their offer. However, they no longer honored the offer after I accepted it. Now, 5 days later, the offer is still not honored and car is still available? Salesman: James/Jim, Manager: Pat/Patrick. Now the Write Up: On 11/25/19 my wife and I test drove a few vehicles from Russ Darrow Toyota West Bend. We were assisted by salesman James/Jim and Manager Patrick/Pat. We did not see any vehicles that fit our needs. On 11/26 we saw vehicle online we liked and asked if it could be brought to West Bend. It was on 11/27. I test drove it then. We did not agree on a price, both for the vehicle and trade in. This is a car dealership, I expect this. I left on good terms. I was contacted days later, 11/29, by Jim asking if he could do anything. On 12/5 he asked again if there's anything he could do. I asked if the vehicle was still available and it was. After back and forth on 12/5 I was given an offer of $22k. I made another offer, on 12/6 they stood by their offer on 12/5. On 12/11 I called Jim and was told the vehicle was not available. I observed the vehicle was still available online. I contacted Russ Darrow Direct and found out it was still for sale. I recontacted Jim and after a lot of back and forth was told the "opportunity was no longer available." I Asked to speak to the GM, but never received a call. On 12/16 I called Patrick to ask about the vehicle. He spoke and demanded I "not interrupt." I listened, and asked only one question; "Did Jim offer me a deal of $22k and my trade for the vehicle and is it still available?" To which he said "Mr. H, we are done speaking." And then hung up. This is the service you can expect from Russ Darrow Toyota West Bend. Text messages are available for GM's should they like to see how their people operate. More

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Quick. Transparent. Easy to work with. Everything went smooth with Heather. She was extremely helpful in trying to get me in and out. Answered any and all questions about the vehicle. I wou Everything went smooth with Heather. She was extremely helpful in trying to get me in and out. Answered any and all questions about the vehicle. I would recommend this dealer to anyone and would defiantly be back in the future. Patrick was helpful in getting everything set up and ready for me as far as paperwork so I didn’t have to hang out all day. Thanks to everyone again! More

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Awesome experience Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose fr Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose from to ensure you get the vehicle you want. More

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Very helpful and friendly I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not fe I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not feel like I got screwed over. More

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Exceptional service and incredible value I came in very undecided and Jesse Blanchard walked me through the process. He listened to my needs and patiently assessed the situation. The knowled I came in very undecided and Jesse Blanchard walked me through the process. He listened to my needs and patiently assessed the situation. The knowledge and personal characteristics made this experience truly an enjoyable. I will be servicing my brand new 2019 RAV4 XSE hybrid at Russ Darrow Toyota of West Bend. The staff, Justin, Noah, Patrick and Jesse have all earned my trust and respect!! More

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