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Owen Suarez
Owen Suarez at Advantage Chevrolet of Hodgkins

Owen Suarez | Page 37

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

4.7
419 Reviews
4.7

419 Reviews

Write a Review

Dealership Experience

5 yrs, 4 mos

Languages Spoken

English English

419 Reviews of Owen Suarez

February 24, 2022

Dealership Rating
Employee Rating

Hopefully the work they completed is good. Not happy about the reason 21 Colorado was there. Turns out an electrical connection was already showing corrosion with less than a year on the stree More

by Brianlarkin20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 28, 2022

Advantage Chevrolet of Hodgkins responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2022

Dealership Rating
Employee Rating

They take the time to explain what you need to have done and the cost More

by DARLENEMUSIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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Feb 22, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2022

Dealership Rating
Employee Rating

I replied regarding your excellent service soon after my visit. Please check your files. Thanks! Florence More

by FZFC2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Galbraith

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Feb 22, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 14, 2022

Dealership Rating
Employee Rating

I picked up my vehicle from the service dept. on 2-11-22 only to find the CHECK ENGINE light on. Returned to serv. dept. and they cleared the light up by reconnecting the Mass air flow sensor. Le More

by ramossr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Julia Harskey

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Feb 16, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Feb 16, 2022

ramossr responded

i explained what happened twice already.. My '14 Equinox was brought in for some service on Mon. 2-7-22. They determined what was wrong with it and contacted Ally to see what work would be covered under my extended warranty. Ally had to send an inspector out to authorize the needed repairs. I was advised by Owen that everything would be covered except a recommended Deep Carbon Cleaning which I was quoted $360 and an Oil Change for $79 beside my $200 deductible. I told Owen to go ahead and do the recommended work. I was advised on Thurs. 2-10-22 my vehicle was ready and I told Owen I would pick it up on FRI. 2-11-22 in the AM.. When I arrived Fri. at around 9:30 AM I was directed to the cashier. I paid for my share, a total of $544.42. ( $200 decuctible and $344.42 for work not covered by Ally. I got the key and went to my vehicle, started it up and that was when my 1st. Check Engine Light came on. I returned to the serv. dept.from the Advantage parking lot. They checked it out and went under the hood, reconnected the Mass Air Flow sensor, cleared the code and I left. I went next door to Sam's Club to get gas and when I started my vehicle the Check Engine Light came back on a 2nd. time. I took it back to the serv. dept. and they checked it again while i waited inside the waiting area. Owen came and told me the MAF Sensor went bad and they would replace it-No Charge to get me back on my way. Found out when I got home by email that hey billed Ally for the MAF Sensor and labor to replace it also. This was very frustating and a waste of my time. I think they should have inspected the vehicle better prior to my coming to pick it up.

February 12, 2022

Dealership Rating
Employee Rating

My experience with Owen in service was hassle free. He listens and aids in settings my service needs More

by copelandmichele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Reily

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February 09, 2022

Dealership Rating
Employee Rating

My service advisor Owen was fantastic at keeping me informed of the status of my vehicle throughout the service period. Advantage Chevy sent me quotes and an inspection video and pictures to make sure More

by KATHRYN.DALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 11, 2022

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 08, 2022

Dealership Rating
Employee Rating

I bought a new vehicle and what a pleasure it was to deal with them. Their staff and customer service was outstanding!!!!! More

by CINDYMARIEBABYBABY98
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lezak and Manager John.

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Feb 10, 2022

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 07, 2022

Dealership Rating
Employee Rating

Oil change and tire rotation went very quickly.Very good Oil change and tire rotation went very quickly. Very good service at a very fair price More

by ROBERTS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 09, 2022

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 02, 2022

Dealership Rating
Employee Rating

The service representative kept me informed of recommendations and the service status on my vehicle. More

by COLLEENM21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 03, 2022

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 02, 2022

Dealership Rating
Employee Rating

Great customer service in the repair shop. Team was very helpful and attempted to work through warranty issues with me. More

by j.valdes4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 03, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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