Owen Long
Owen Long at W&L Subaru

Owen Long | Page 17

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

Contact Me
4.8
321 Reviews
4.8

321 Reviews

Write a Review

321 Reviews of Owen Long

September 04, 2024

Dealership Rating
Employee Rating

The sales team when I bought my car was friendly, responsive and reasonable/fair. The service department has been courteous, helpful and quick. More

by mikeromanoesq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Chubb, Colby Coxe

Sep 05, 2024

W&L Subaru responded

Thank you so much for sharing your experience!

September 01, 2024

Dealership Rating
Employee Rating

All went well with my experience with the service department. I was waiting for the work to be done and was kept informed. More

by Louise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

W&L Subaru responded

Thank you so much for your review!

August 30, 2024

Dealership Rating
Employee Rating

Very professional service with video of inspection. Great service crew and clean center. Pleased with cost and timely work More

by phjms88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Aug 31, 2024

W&L Subaru responded

Thanks for the 5-star review!

August 30, 2024

Dealership Rating
Employee Rating

They did an excellent job But I still have too question if was all necessary?? More

by sparky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Long

Aug 31, 2024

W&L Subaru responded

Thank you for the feedback. If you have any questions about the service that was done to your vehicle, our service advisors will be very happy to give you as much detail as you need. Just give us a call at 570.473.3432, and press 2 for service. Thanks again, and have a great day!

August 27, 2024

Dealership Rating
Employee Rating

Came back for inspection on ‘24 crosstrek, told my tires needed to be replaced, and that an issue I was having was not part of my package so I’d have to pay out of pocket… completely unacceptable. The issue More

by carlyb2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 27, 2024

W&L Subaru responded

Hi Carly, thank you for the feedback, and we are very sorry for your experience. You are absolutely right, your 2024 Crosstrek Limited does indeed have heated side mirrors ... those are standard on that model and trim. We are not sure what happened that caused the incorrect info, but we will definitely look into that to prevent a future occurrence. Again, we are terribly sorry for your experience.

August 21, 2024

Dealership Rating
Employee Rating

Extremely professional service. Staff is very knowledgeable and a delight to deal with every time More

by JsMs2130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2024

W&L Subaru responded

We're very pleased to have earned a 5-star rating from your last visit! Thanks for sharing online, and have a great day!

August 21, 2024

Dealership Rating
Employee Rating

Roy Beck and W&L Subaru are the reason I keep coming back for service at their location, which is much further away than the nearest Subaru dealership to my home. Roy has always been respectful and never pu More

by Bill &Judy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna Gallo, Mike Rorke, Roy Beck , Gavin Faust

Aug 21, 2024

W&L Subaru responded

Bill and Judy, thank you so much for sharing your experience here in our service department! It is alwyas a pleasure helping you. If you need anything at all, just let us know!

August 21, 2024

Dealership Rating
Employee Rating

W & L Subaru has employees that have all been nice, understanding and answers all my questions with a smile I have only had my first Subaru ever for a couple of months but I can already tell I will lov More

by tia0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup , Austin Clark, Alex Davis

Aug 21, 2024

W&L Subaru responded

Thanks for reviewing our dealership! We appreciate your business!

August 20, 2024

Dealership Rating
Employee Rating

Great! !! We like the pick up and they leave a car for us. No hassle More

by vtmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Aug 21, 2024

W&L Subaru responded

Thank you so much!

August 19, 2024

Dealership Rating
Employee Rating

Owen and the Subaru dealership have been excellent. From scheduling appointments to the entire service of my car has been terrific. Always kind, efficient, and professional. Thank you More

by deniselin1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Aug 19, 2024

W&L Subaru responded

Thank you so much!

...
17
...

Dealership Inventory (691 Vehicles)

used 2015 Toyota RAV4 car, priced at $13,997
2015 Toyota RAV4
used
Red exterior
Automatic
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $34,370
2026 Subaru Crosstrek
new
Crystal Black Silica exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $36,118
2026 Subaru Forester
new
Crystal Black Silica exterior
CVT
All-wheel Drive
new 2026 Subaru BRZ car, priced at $41,882
2026 Subaru BRZ
new
Sunrise Yellow exterior
Manual
Rear-wheel Drive
used 2022 Subaru Outback car, priced at $27,991
2022 Subaru Outback
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
used 2024 Subaru Forester car, priced at $33,991
2024 Subaru Forester
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive