Owen Long | Page 16

Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More

by Curtis.cooke Verified Customer Verified Customer

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Owen was fabulous in helping me. Turned out a new battery solved my problem even though the existing one showed good. Turned out a new battery solved my problem even though the existing one showed good. More

by candage Verified Customer Verified Customer

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They took very good care of my car and it's running very well now . well now . More

by taj57 Verified Customer Verified Customer

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We are so glad we have found WandL Subaru. The service department is top notch. Always straight forward with what work is needed and cost. To the sales personnel. Thank you so much The service department is top notch. Always straight forward with what work is needed and cost. To the sales personnel. Thank you so much More

by hutches Verified Customer Verified Customer

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This is the first time I've had a less than stellar experience. I had an appointment for service on Friday 9/13 and if it wasn't for daily prompting for a status update, I'm not sure when I would have experience. I had an appointment for service on Friday 9/13 and if it wasn't for daily prompting for a status update, I'm not sure when I would have gotten my car back. I was told on several occasions that drop offs aren't priority, but I had scheduled an appointment. It was also frustrating that I was told daily my vehicle would be put on the machine to determine what is wrong when all that was completed was a manual check of the oil level, followed by an oil change. I am grateful the service was completed without charge, likely due to my dissatisfaction with the process and the fact I bought this certified used vehicle about 1 months earlier. Overall Owen and team were very professional and resolved my issue, I just wish there was clearer communication and expectations set (appointment vs drop off status). More

by sgaines18 Verified Customer Verified Customer

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Everyone at w & L is always very nice and helpful. That is why I love going there even though it’s an hour away from my home! That is why I love going there even though it’s an hour away from my home! More

by aametrano Verified Customer Verified Customer

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Very friendly and helpful. Received a loaner. Car was completed under estimated time quoted. Everything was top notch from scheduling appointment, getting loaner, calling an Received a loaner. Car was completed under estimated time quoted. Everything was top notch from scheduling appointment, getting loaner, calling and texting when vehicle completed. Well done everyone!! More

by jkrushka77 Verified Customer Verified Customer

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I am generally pleased with my Service and Relationship with W&L. I have been a customer for over 30 years...and have had 1 or 2 disappoints..!! But they have Mostly Stepped Up to the Plate when issues ari with W&L. I have been a customer for over 30 years...and have had 1 or 2 disappoints..!! But they have Mostly Stepped Up to the Plate when issues arise..!! More

by Stuartshrawder Verified Customer Verified Customer

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Nice and easy night drop off for inspection, oil change and tire rotation. Prompt turnaround time too! and tire rotation. Prompt turnaround time too! More

by rockntommy Verified Customer Verified Customer

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Great customer service. Good beverage selection. Good attitude shown in service center. Keep up the good work. Good beverage selection. Good attitude shown in service center. Keep up the good work. More

by dianebreon Verified Customer Verified Customer

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