Owen Long
Owen Long at W&L Subaru

Owen Long | Page 18

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
321 Reviews
4.8

321 Reviews

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321 Reviews of Owen Long

August 18, 2024

Dealership Rating
Employee Rating

My vehicle was serviced within the time frame that I had been told. I was given a loaner car to use while my car was at the dealership. I was satisfied with the service and the cost. More

by jastine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

W&L Subaru responded

Thank you, and have a great day!

August 15, 2024

Dealership Rating
Employee Rating

Everyone is pleasant and professional. They care about their customers. I would recommend W and L to friends and family More

by truhl56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

W&L Subaru responded

Thanks so much!

August 15, 2024

Dealership Rating
Employee Rating

They are awesome to work with. They take care of the customer in all ways ! More

by MAB452006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Aug 19, 2024

W&L Subaru responded

Thanks and have a great day!

August 04, 2024

Dealership Rating
Employee Rating

Very courteous staff and good mechanics have to wait for parts but are quick with the repairs once parts are there More

by cindlpn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2024

W&L Subaru responded

Thanks for sharing your experience online!

August 04, 2024

Dealership Rating
Employee Rating

I am disappointed that I have been telling W&L about the rattle on the front driver side since shortly after purchasing; was first told it was nothing, was told later after several months and warranty expir More

by Tara
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Aug 05, 2024

W&L Subaru responded

Thank you for the feedback Tara. We are sorry for your experiences in our service department.

June 20, 2024

Dealership Rating
Employee Rating

I was treated well from the time I walked in the door until the time that I left. I received multiple calls after my purchase just to make sure that I was satisfied with my purchase and service. Friendl More

by kws50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

W&L Subaru responded

Thanks for the 5-star ratings! It was our pleasure helping you!

June 14, 2024

Dealership Rating
Employee Rating

I have been surprised by the extras, like drinks, snacks, and a clean waiting room for patrons as the cars are serviced. More

by jmcrane_lib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

W&L Subaru responded

Thanks so much! We're pleased that you enjoy the free amenities in the customer lounge!

June 11, 2024

Dealership Rating
Employee Rating

W&L team were very thorough. They searched for a resolution that I was satisfied with. More

by jillbk
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

W&L Subaru responded

Thank you so much!

May 26, 2024

Dealership Rating
Employee Rating

In no time they had the antenna replaced that was knocked off when they ran it through wash. They are friendly, courteous and very helpfu.l. More

by jvcew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't remember names

May 28, 2024

W&L Subaru responded

Thank you so much for your understanding. We apologize for the issue with the antenna, and we are glad to have been able to get that fixed for you. If you need anything else, just let us know!

May 23, 2024

Dealership Rating
Employee Rating

When my car was smashed and new cars were not available, they loaned me a car till my new car arrived so I would not be inconvenienced. More

by dewalt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Long, Donna Gallo, Roy Beck, Colby Coxe , Gavin Faust

May 28, 2024

W&L Subaru responded

Thank you so much for the 5-star ratings! It was our pleasure offering the loaner! If you need anything at all just let us know!

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