Omid Mortazavi | Page 3

I had the easiest and best experience with my lease upgrade. Jorge Cortes was knowledgeable, professional and I definitely recommend Jorge and the Royal Moore team when you are looking for your next Ma upgrade. Jorge Cortes was knowledgeable, professional and I definitely recommend Jorge and the Royal Moore team when you are looking for your next Mazda. More

Report | Print

Bought a 2025 used cx 90. The sale experience was pleasant but when I followed up on some misalignment to the bumper I had a scheduled appt with service and was told by the sh The sale experience was pleasant but when I followed up on some misalignment to the bumper I had a scheduled appt with service and was told by the shop person there was nothing wrong and that I was wasting his time if he took it back. Went to a local auto body shop that confirmed there was damage and that it was covered up. Right it's 2300 hundreds to make it right. After posting my experience on their Google page for the shop and also my sales team I no longer get communication from them. Very unhappy with my overall experience. More

Report | Print

Amazing service. Got taken care of here would recommend to others. Left in the car I wanted and they worked with me as much as they could. Got taken care of here would recommend to others. Left in the car I wanted and they worked with me as much as they could. More

Report | Print

Jonathon was great. Very patient and full of information. It didn't matter which car or brand we were talking about, he seemed to know everything about them. Everyone at Very patient and full of information. It didn't matter which car or brand we were talking about, he seemed to know everything about them. Everyone at Royal Moore was kind and attentive. This is the third time I've dealt with them and it won't be the last. I'll recommend to everyone I know. Thanks! More

by Sawyergrouptom Verified Customer Verified Customer

Report | Print

This is my third car purchase and by far the best experience I’ve had!! Everyone was so helpful and not pushy. They went above and beyond to trade with another dealership to get the exact car I wante experience I’ve had!! Everyone was so helpful and not pushy. They went above and beyond to trade with another dealership to get the exact car I wanted at a great price and interest rate. Special shoutout to Enrique who sent me personalized videos of cars I was interested in before I even set foot in the dealership. His humor and enthusiasm made me excited to come in. Also great working with Evelyn and Omid and the financing department! More

Report | Print

I had an extremely disappointing experience with this car dealership. After purchasing a used vehicle, I discovered mechanical issues shortly after, but when I brought it back for repairs, the dealership ref dealership. After purchasing a used vehicle, I discovered mechanical issues shortly after, but when I brought it back for repairs, the dealership refused to even meet me halfway with the repair costs. Additionally, they kept my car for nearly two weeks to repair a battery issue as they said they were waiting on a part; however, when the car was returned to me, I found the battery had not been repaired. When I questioned them and asked for an invoice showing what was done with the battery, their story changed and I was told they couldn’t get the issue to replicate, and nothing was actually done to resolve the issue. Upon returning to the dealership to explain the battery issue, multiple technicians hovered over the battery trying to figure out how to fix it for nearly an hour. I was finally approached by Daniel (Service Manager at RM Buick GMC) and Omid (General Sales Manager at RM Mazda) telling me they were going to put in a new battery to try to fix it; however, they were insistent that I sign a Hold/Harmless Agreement. I refused to sign the document since they did not repair all the mechanical issues and had been dishonest regarding prior repairs. I felt they were trying to intimidate me into signing the document with the way I was approached. Their lack of accountability, professionalism and unwillingness to stand by their vehicles made me feel frustrated and let down. I would not recommend this dealership to anyone looking for a reliable used car or fair customer service. More

Report | Print

Great customer service, wasn’t pushy, resourceful, polite, and knowledgeable about vehicles. Would recommend Norris as a salesperson but everyone I encountered here at this dealership were awesome!!! polite, and knowledgeable about vehicles. Would recommend Norris as a salesperson but everyone I encountered here at this dealership were awesome!!! Thanks More

Report | Print

We purchased the car without seeing it first - as this guaranteed we would get a better deal. The Carfax said the car had potentially been stolen and research hadn't been done prior to this - apparently i guaranteed we would get a better deal. The Carfax said the car had potentially been stolen and research hadn't been done prior to this - apparently it had just been towed. The car was supposed to be available that same Friday but there was poor communication, and I kept having to wait each day to hear back about when it would be available. Finally, I was able to pick up the car Tuesday. The car was given to me with only 1/3rd charge, no floor mats, and one key with a dead battery. I barely made it back to Portland, an hour away, and immediately had to charge the car. All communication was difficult because the salesperson had to ask 5 other people for answers and wait to hear back. More

by Rose Verified Customer Verified Customer

Report | Print

Just bought my 2nd Mazda from Andrew at Royal Moore Mazda. He is so great and has such a great personality! You really need to go see him!! Mazda. He is so great and has such a great personality! You really need to go see him!! More

Report | Print

I felt like what I wanted was the most important part of the transaction. The staff was very willing to work with me. Andrew in particular listen to me and by the time I went to the dealer he had everything the transaction. The staff was very willing to work with me. Andrew in particular listen to me and by the time I went to the dealer he had everything I've ask in the parking lot including two other vehicles from Subaru and Toyota. He never tried to sell me something that I didn't ask for or needed. When it came to decisions I felt that I was in control. More

by gabemarquez80 Verified Customer Verified Customer

Report | Print