Omar Martinez

The service was good. I have all my service to my car done at the dealer. I have all my service to my car done at the dealer. More

by DEBRAMAE44 Verified Customer Verified Customer

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This dealership destroyed my vehicle. It created a problem that wasn't a problem. Omar lied and scammed me. They destroyed one of my front grills and the front end of my car is now almost It created a problem that wasn't a problem. Omar lied and scammed me. They destroyed one of my front grills and the front end of my car is now almost sitting on my two front tires. When I brought my car to them it wasn't low in the front. I have the pictures to prove it. He put on my invoice that I complained about the car being low in the front. That was a not true. The reason I brought my car in was because of the vibration in the exhaust system when I pull off. The manager agreed to fix the grill on my car bit not the other issue. They also lost two of my caps for the back tires. I can't describe how upset I was of the mis handling of my vehicle. I can't explain all the horror I endured at this dealership. I give them 0 stars. My advice to anyone who's taking their car there. Take pic's of your vehicle. I'm taking them to court about my car. God bless. More

by DAWANDA.DAWANDA Verified Customer Verified Customer

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I was very pleased with the service manager he was very accommodating to my needs accommodating to my needs More

by ANTHONYANTHONY4371 Verified Customer Verified Customer

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They damaged my vehicle. I didn't receive my car back the way I took it in and I have pictures to prove it. I was told I needed some work done but it wasn't covered under the I didn't receive my car back the way I took it in and I have pictures to prove it. I was told I needed some work done but it wasn't covered under the warranty. I told Mr. Omar I would like to get a second opinion because the part he said I needed I didn't believe he was being honest. When I told him I was going to get a second opinion, he stated unfortunately I couldn't get the car back unless I get it fix. I didn't understand why I couldn't. He stated he would call me back. When he called me back he stated u got a coolant leak and the warranty covers that. I asked him to put the old parts in the trunk. He stated he couldn't because he had to send them to the warranty company. So I told Mr. Omar to fix whatever the warranty covered. He provided me with pictures of the coolant he replaced. When I picked up my car the dealership broke the grill on the driver side of my car, the lost two of my back caps that goes on the part of the tire u put air in and the front of my car was sitting on the two front wheels. I asked him what happened to my car? I was very up set, Omar stated the car was sitting on my wheels because I needed some type of compressor. I'm not a mechanic so I didn't understand what he was saying. I asked to speak to a manager I waited almost an hour to speak to a manager. The young lady at the front desk stated the manager was un a meeting. I called the police to report what they had done to my car. The manager did agree to fix the grill on the front of my car, but he refused to fix my car from sitting on the two front wheels. I appreciated him correcting that issue, but I was devastated about not correcting my car from sitting on the two front tires. I have never been so upset 😡. What Omar and the mechanic did to my car was almost unforgivable. But I had to because I'm a woman of God. I'm going to end with this, when you do bad things to people, rest assure it will return to you. On that day my car wasn't the only car that was damaged. One man was complaining they put armor all all over the side of his vehicle I seen it, it was all on the side of his door on the passenger side and another gentleman was complaining they scratched his car. That dealership is one of the worst dealership I ever been to. I would never recommend them to anyone. Thank you to the young man that drove the shuttle. He took me home and picked me up when my car was ready. Thank you to the manager for at least fixing one of the problems the service department caused. God bless and may the good Lord protect you from Orange county Mercedes Benz. More

by DAWANDA.DAWANDA Verified Customer Verified Customer

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Omar and E’mari was very helpful and kept me up to date on the process of my vehicle. on the process of my vehicle. More

by Ineqwa Evans Verified Customer Verified Customer

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Don’t trust this place they promised to give free oil change and I had to fight to get free change and I had to fight to get free More

by smailramusa Verified Customer Verified Customer

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Very efficient staff members as well as how informative your service advisor and staff were your service advisor and staff were More

by mg4085 Verified Customer Verified Customer

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Their service department is outrageously expensive, and my brake lines leaked after they serviced my car. They weren't leaking when I brought it in. But they do a great job diagnosing a problem, and they p my brake lines leaked after they serviced my car. They weren't leaking when I brought it in. But they do a great job diagnosing a problem, and they perform a comprehensive inspection for other potential problems. More

by PHACKETT1 Verified Customer Verified Customer

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Omar Martinez is awesome. Always friendly and always professional. Omar goes above and beyond for his customers Always friendly and always professional. Omar goes above and beyond for his customers More

by AKIENJOHNSON Verified Customer Verified Customer

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Omar was courteous, professional, efficient and helpful. I had traffic problems when I was going to pick up my car and Omar was able to assist me without any problems. I had traffic problems when I was going to pick up my car and Omar was able to assist me without any problems. More

by MALDO7 Verified Customer Verified Customer

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