Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller | Page 4

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

Contact Me
4.3
47 Reviews

Languages Spoken

English English

4.3

47 Reviews

Write a Review

47 Reviews of Norm Faller

August 22, 2021

Dealership Rating
Employee Rating

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Brad Johnson , Fred Evans, Arlen Mack

Aug 23, 2021

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.

February 20, 2021

Dealership Rating
Employee Rating

They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful. More

by gagnon.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Feb 21, 2021

Capistrano Volkswagen responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate

February 11, 2021

Dealership Rating
Employee Rating

Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More

by roberta4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Feb 11, 2021

Capistrano Volkswagen responded

Roberta, Thank you so much for your excellent review! We are so glad that Fred, Norm, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

January 06, 2021

Dealership Rating
Employee Rating

Thought for the work done it could have been completed for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice More

by Safetygal1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack, Unsure

Jan 07, 2021

Capistrano Volkswagen responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message at customerservice@capovwmazda.com so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Kate

December 29, 2020

Dealership Rating
Employee Rating

very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back More

by dgale3800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Dec 29, 2020

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

December 03, 2020

Dealership Rating
Employee Rating

Great service. They figured out what needed to be done right away and it was under warranty. I will definately be back for any servicing. More

by LRAE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Dec 03, 2020

Capistrano Volkswagen responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

October 14, 2020

Dealership Rating
Employee Rating

They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car More

by AMYWILL3333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Oct 15, 2020

Capistrano Volkswagen responded

Thank you for sharing your review, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

October 07, 2020

Dealership Rating
Employee Rating

Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More

by MERIWED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arlen Mack

Oct 07, 2020

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Norm, Arlen, and our team delivered such a great experience! Kate

September 23, 2020

Dealership Rating
Employee Rating

Absolutely the Best Guest Care, Ever! Scheduled a Bright & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not More

by KSONGXXOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Sep 23, 2020

Capistrano Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

September 17, 2020

Dealership Rating
Employee Rating

This is absolutely the best dealership in the west everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my fri More

by JOHNBLOCHJENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Sep 18, 2020

Capistrano Volkswagen responded

John, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

...
4

Dealership Inventory (232 Vehicles)

new 2026 Volkswagen Golf GTI car, priced at $39,710
2026 Volkswagen Golf GTI
new
Moonstone Gray exterior
Unknown
Front-wheel Drive
new 2026 Volkswagen ID.4 car, priced at $38,052
2026 Volkswagen ID.4
new
Mountain Lake B exterior
Automatic
Rear-wheel Drive
used 2023 Volkswagen Tiguan car, priced at $19,799
2023 Volkswagen Tiguan
used
Pyrite Silver Metallic exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Atlas car, priced at $36,558
2026 Volkswagen Atlas
new
opal white pearl exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Taos car, priced at $25,796
2026 Volkswagen Taos
new
Deep Black exterior
Automatic
Front-wheel Drive
used 2020 Volkswagen Passat car, priced at $16,499
2020 Volkswagen Passat
used
Pure White exterior
Automatic
Front-wheel Drive