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Norm Faller
Norm Faller | Page 4
Service Manager
Capistrano Volkswagen
32922 Valle Road
San Juan Capistrano, CA 92675
45 Reviews
Languages Spoken
English
45 Reviews
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45 Reviews of Norm Faller
February 11, 2021
Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More
by roberta4
Verified CustomerOther Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
January 06, 2021
Thought for the work done it could have been completed for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice More
by Safetygal1996
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack, Unsure
December 29, 2020
very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back More
by dgale3800
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
December 03, 2020
Great service. They figured out what needed to be done right away and it was under warranty. I will definately be back for any servicing. right away and it was under warranty. I will definately be back for any servicing. More
by LRAE123
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
October 14, 2020
They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car appointment and confirmed it with me they were super helpful they even washed my car More
by AMYWILL3333
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
October 07, 2020
Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More
by MERIWED
Other Employees Tagged: Arlen Mack
September 23, 2020
Absolutely the Best Guest Care, Ever! Scheduled a Bright & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not having any Car-expertise under My belt, I always have questions (Many, annoying questions), however, I never feel anything but sincere answers from them. BRAD, YOU are awesome. Thank you very much! Be back soon to buy some new tires♡ More
by KSONGXXOO
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
September 17, 2020
This is absolutely the best dealership in the west everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my fri everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my friends to this place More
by JOHNBLOCHJENSEN
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
September 03, 2020
Your staff are always happy to see me, even when it’s a minor issue. It’s a treat to visit because I always leave with a freshly washed car. If I’m waiting, someone always gives me an update on the work. W minor issue. It’s a treat to visit because I always leave with a freshly washed car. If I’m waiting, someone always gives me an update on the work. When the car is in for its annual servicing, they always produce a video to show the work. I’ve been very pleased with the people, the work and the location dealership. More
by OHSUSU
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack
July 16, 2020
I’m so happy with the service I have in Volkswagen they are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family an are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family and friends thanks so much. More
by FAYEYAZDI
Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack, Andrey Semenyuta
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