Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.0
34 Reviews

Languages Spoken

English English

4.0

34 Reviews

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34 Reviews of Norm Faller

January 18, 2026

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Employee Rating

Professional service and knowledge as expected. Courtesy and precise information provided. Very pleasant environment. To recommend to friends More

by RENATO.GIORDANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 19, 2026

Capistrano Volkswagen responded

Thank you for your review!

December 17, 2025

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Employee Rating

I waited over two hours for an oil change. The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a More

by Karen Ondatje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brad Johnson

Jan 16, 2026

Capistrano Volkswagen responded

Thank you for bringing this situation to our attention and we apologize for the delayed response. We have made our management team aware of your experience in our service department and want to assure you we are committed to improving our processes so we can earn back your business. If you have any further information to add or need anything, please reach out to us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

December 10, 2025

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Employee Rating

Friendly and always helpful they take care of their customers with loving care!! Thank you. More

by GIUSYCOLUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Capistrano Volkswagen responded

Thank you for your review!

November 17, 2025

Dealership Rating
Employee Rating

The video was great, helpful staff got car wash looks great, the technician did a great job More

by ababiczu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Reed , Luis

Nov 25, 2025

Capistrano Volkswagen responded

Thank you for your review!

October 26, 2025

Dealership Rating
Employee Rating

It’s been so great working with The Capistrano dealer excellent service from the service department to the sales people More

by J.PARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Oct 31, 2025

Capistrano Volkswagen responded

Thank you for your review!

September 25, 2025

Dealership Rating
Employee Rating

I recently brought my VW in for service at Capo VW, and I couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to provi More

by BigMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Capistrano Volkswagen responded

Thank you for your review!

September 25, 2025

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Employee Rating

It’s clean and professional workers they give you a ride home and pick you up More

by LMELKONLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Oct 01, 2025

Capistrano Volkswagen responded

Thank you for your review!

September 13, 2025

Dealership Rating
Employee Rating

The dealership was very professional staff people got me my appointment time. People are nice. Have a Starbucks coffee which is nice. More

by irina_karavay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Sep 17, 2025

Capistrano Volkswagen responded

Thank you for your review!

August 29, 2025

Dealership Rating
Employee Rating

Everyone so pleasant. They really work to get you in and out on time . They let you know up front the costs. More

by Nszymkow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Sep 17, 2025

Capistrano Volkswagen responded

Thank you for your review!

July 13, 2025

Dealership Rating
Employee Rating

Very pleasant and helpful. I enjoy the video to see what was being done. Thanks More

by ellen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jul 16, 2025

Capistrano Volkswagen responded

Thank you for your review!

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