Noah Luckiesh | Page 2

Courteous, informative. Popcorn was good also. I did notice a shudder in the transmission. I'll have it checked soon. Popcorn was good also. I did notice a shudder in the transmission. I'll have it checked soon. More

by beartick1 Verified Customer Verified Customer

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They were fantastic as always. Bought many cars from them and the experience is always great! Bought many cars from them and the experience is always great! More

by Joann Verified Customer Verified Customer

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On Saturday, I test drove a vehicle at Russ Darrow West Bend Toyota and scheduled a follow-up appointment for Monday at 5:15 p.m. At 11:30 a.m. on Monday, the salesperson texted to say another customer was Bend Toyota and scheduled a follow-up appointment for Monday at 5:15 p.m. At 11:30 a.m. on Monday, the salesperson texted to say another customer was coming in at 2:00 p.m. to look at the same vehicle and asked if I could arrive before the other customer. I explained that I live over an hour away and could not come sooner, but I offered to purchase the vehicle immediately at full asking price over the phone. He said he would look into it, and after about 30 minutes, he called back. I was told that would not be possible because the other salesperson had a long-standing customer coming in, and management was “old school” and preferred that a payment be completed in person. I told the sales person that only accepting payments in person was unreasonable, the same car was available at other dealerships, I was not in a rush to buy the car so I was not going to drop everything and race to the dealership to pay in person. Later, the sales person texted me and said the other customer was not planning to buy the vehicle and that I should still come to my 5:15 appointment. I did not respond but had already decided I would not buy a car from Russ Darrow. Then about an hour before my appointment, I was informed the vehicle had been sold. I was then offered assistance finding another vehicle but I said no, I did not want to do business with them after what happened. Next, I was offered a discount of $1000 on the vehicle they would find me. I again said no. Later, the general sales manager texted me and said “The choice to not hold the vehicle until you were able to come in tonight was not meant to show preferential treatment to any other customer. If you would’ve arrived before the vehicle was sold, you would’ve been given the opportunity to purchase the vehicle also.” To be clear, I never asked that the vehicle be held. I offered to purchase it immediately at full price. What is even more frustrating is that their own website, says “ Welcome to the future of car buying. You can now buy your dream vehicle 100% online through our Darrow Express program. The entire car buying process can be done from the comfort of your home, without ever having to leave your couch to visit the dealership.” You can now buy your vehicle online with Darrow Express! I asked the general sales manager if there was no preferential treatment, then why was that option not extended to me? He has not answered. More

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We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future. We always feel confident with the cars. We will continue to come here in the future. More

by eric-carlson Verified Customer Verified Customer

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All employees were very kind and knowledgeable. There was no excessive pressure to purchase a vehicle which was appreciated. Shout-out to Brandon, he was great throughout the entire process. There was no excessive pressure to purchase a vehicle which was appreciated. Shout-out to Brandon, he was great throughout the entire process. More

by vicksvapor77 Verified Customer Verified Customer

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The agreed upon rates and pricing were changed while doing paperwork without notice or discussion. The salesman took the key to my car without permission. doing paperwork without notice or discussion. The salesman took the key to my car without permission. More

by vanstonedw Verified Customer Verified Customer

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Great people to work with. They were very helpful and knowledgeable and we'er very happy to have been able to work with everyone to Darrow Toyota! They were very helpful and knowledgeable and we'er very happy to have been able to work with everyone to Darrow Toyota! More

by Gkoenig0 Verified Customer Verified Customer

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Noah was extremely helpful and Cole was easy to work with in finance. Very happy with my purchase! in finance. Very happy with my purchase! More

by Shhhh Verified Customer Verified Customer

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We always have a a great experience with Russ Darrow Toyota! From start to finish everything went very smooth and seamless and we would highly recommend Russ Darrow to any of our friends! Thank for maki Toyota! From start to finish everything went very smooth and seamless and we would highly recommend Russ Darrow to any of our friends! Thank for making our car buying experience so GREAT!! More

by PAUL@T3MFG.COM Verified Customer Verified Customer

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Great experience and the entire team were courteous and helpful. Will definitely be my dealer for life. helpful. Will definitely be my dealer for life. More

by ERIC.DOTSON Verified Customer Verified Customer

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