Nicole Pefine

I appreciate how easy it was to schedule service and get the recall process completed. the recall process completed. More

by CM Verified Customer Verified Customer

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Promises were broken inregards to maintenance. Memory lapse, although pre-approved by boss. Reminder in place. Memory lapse, although pre-approved by boss. Reminder in place. More

by SERGNICK Verified Customer Verified Customer

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Nicole Pefine was fast, clear, and my car was done quickly and well. Service was excellent quickly and well. Service was excellent More

by mariannamckenzie2015 Verified Customer Verified Customer

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The service at Subaru of Wakefield has always, always been excellent. Mike Rossie was the best, and Rich will be great. You always feel like there's a personal relationship with the service staff. That's been excellent. Mike Rossie was the best, and Rich will be great. You always feel like there's a personal relationship with the service staff. That's super important these days. That said, the dealership's pricing is at the high end (even compared to other dealerships). Of course, that's not the responsibility of the service team, but it makes it difficult to choose Subaru of Wakefield for all my service needs. However, I really appreciated the loaner vehicle for my recent major service. Big plus! More

by BRIONOC Verified Customer Verified Customer

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Everyone was helpful, and they made the process easy for a first time lessor like me. a first time lessor like me. More

by ginnynaughton Verified Customer Verified Customer

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This was my second oil change on my 2024 Wakefield Impreza. Folks are very nice but 3 hours, yipes. Also as a new car the oil was on the top dipstick mark. After each service it registers 1/8" Above Impreza. Folks are very nice but 3 hours, yipes. Also as a new car the oil was on the top dipstick mark. After each service it registers 1/8" Above the top mark.This worries me and I think I should do it myself. I am 69 and this is my first new car so I thought the dealer would do better work than me. I drove my pickup for 42 years so you see I really respect vehicles.Could this oil over filling hurt my engine seals? More

by 54KKRONE Verified Customer Verified Customer

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Nicole and the gentleman who checked be out were great. They answered all my concerns. They answered all my concerns. More

by LINDA_RUMRILL Verified Customer Verified Customer

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great service, bit surprised at how much needed to be done. still awaiting to hear about the part that was ordered as I can not get the car inspected until it iscrepaired my inspection is due for June done. still awaiting to hear about the part that was ordered as I can not get the car inspected until it iscrepaired my inspection is due for June More

by SAVAGEKG Verified Customer Verified Customer

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The appointment was May 24 2025 Saturday at 9am for maintenance service. I waited at the shop for 5 hours in order to get the job. There wasn't any issues on my car. It's poor service. maintenance service. I waited at the shop for 5 hours in order to get the job. There wasn't any issues on my car. It's poor service. More

by COMPOSERRLEE Verified Customer Verified Customer

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I was disappointed in my last experience at the dealership. Even though I had an appointment, I had to wait over 2 hours for an oil change. I also noticed that the prices have gone up. Nicole di dealership. Even though I had an appointment, I had to wait over 2 hours for an oil change. I also noticed that the prices have gone up. Nicole did give me a credit for the inconvenience which I appreciated. This was my first time back since the new ownership and I was not impressed. More

by GDITIRRO Verified Customer Verified Customer

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