Nicole Cutler

Disappointed at first when I was told my 10:30 appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned. appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned. More

by BP.TWINOAKS Verified Customer Verified Customer

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This place is great! From the customer service to the mechanic service. My car is just a long journey of frustration! From the customer service to the mechanic service. My car is just a long journey of frustration! More

by heyzus88 Verified Customer Verified Customer

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Nicole had everything ordered and my loaner ready! The service went perfectly. Everyone at this dealership is very nice and organized. The service went perfectly. Everyone at this dealership is very nice and organized. More

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Scheduled my appointment for my rear light replacement and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of main and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of maintenance check was excellent. Waiting room was clean and had cold water. Disappointed to pay a 3% service fee for using a credit card. More

by joifull.linda Verified Customer Verified Customer

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If my opinion us so important what do l get in return yes the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be nice for starters Thank you for your service More

by MAYELEX Verified Customer Verified Customer

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Phenomenal customer service! ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointment ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This was all completed within 45 minutes and I had arrived at 8AM. I could not have asked for a better experience and I'm very appreciative of Nicole and her team for getting this resolved so quickly. More

by Joseph Martin Verified Customer Verified Customer

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Fantastic experience with Service and all of the staff were helpful and friendly. Thank you! were helpful and friendly. Thank you! More

by elisaparkin095 Verified Customer Verified Customer

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Got the job done. Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and sa Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and saved funds by not doing work that wouldn't solve an issue. More

by Teon Wilson Verified Customer Verified Customer

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Nicole Cutler provided phenomenal, professional customer assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. She worked diligently to assure I remained a satisfied customer. Ms. Cutler should be used as a model trainer for other service advisor employees to emulate. Additional Comments: 1) The lack of readily available customer access to printed warranty information is inexcusable--in my case new tire and wheel replacement warranties were only available via advisor "word of mouth" that the information is stored in MB's computer system. What happens if tech systems are hacked or experience long-term disablement? I am "Old School" and need to read and possess this information for my personal records. 2) Part of the "Mercedes Benz Automobile Care Experience" revolves around customers feeling special. This dealership should seek to improve the ambiance of its customer service waiting areas, particularly the second floor computer usage area which looks somewhat "worn" and dusty. Also, the "munchies" were no longer available after about 4:00 p.m. 3) The limited number (and wait time required) for use of loaner cars was an inconvenience. I look forward to your future improvements. Be blessed! More

by JYC1 Verified Customer Verified Customer

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I had a very enjoyable experience didn't have to wait long at all. Outstanding job long at all. Outstanding job More

by ALLENFRY10 Verified Customer Verified Customer

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