

Nicole Cutler
Service Advisor
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
26 Reviews
Write a Review26 Reviews of Nicole Cutler
March 28, 2025
If my opinion us so important what do l get in return yes the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be nice for starters Thank you for your service More
Other Employees Tagged: Wilder Hickman
March 25, 2025
Phenomenal customer service! ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointment ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This was all completed within 45 minutes and I had arrived at 8AM. I could not have asked for a better experience and I'm very appreciative of Nicole and her team for getting this resolved so quickly. More
March 25, 2025
Fantastic experience with Service and all of the staff were helpful and friendly. Thank you! were helpful and friendly. Thank you! More
Other Employees Tagged: Wilder Hickman, Scott Lambert, Alan Mansfield, Ragina Fitz
March 22, 2025
Got the job done. Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and sa Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and saved funds by not doing work that wouldn't solve an issue. More
March 22, 2025
Nicole Cutler provided phenomenal, professional customer assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. She worked diligently to assure I remained a satisfied customer. Ms. Cutler should be used as a model trainer for other service advisor employees to emulate. Additional Comments: 1) The lack of readily available customer access to printed warranty information is inexcusable--in my case new tire and wheel replacement warranties were only available via advisor "word of mouth" that the information is stored in MB's computer system. What happens if tech systems are hacked or experience long-term disablement? I am "Old School" and need to read and possess this information for my personal records. 2) Part of the "Mercedes Benz Automobile Care Experience" revolves around customers feeling special. This dealership should seek to improve the ambiance of its customer service waiting areas, particularly the second floor computer usage area which looks somewhat "worn" and dusty. Also, the "munchies" were no longer available after about 4:00 p.m. 3) The limited number (and wait time required) for use of loaner cars was an inconvenience. I look forward to your future improvements. Be blessed! More
March 16, 2025
Worst experience ever. No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped of No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped off my car at 0830, I guess other people were priority over me even though I had an appointment at 0830. All I heard from Nicole was a bunch of “I cant promise you anything but I will make sure we get to your car”. My car stayed over night thinking they would work on it on Saturday. I called Nicole and she told me that they dont work on complicated car issues, it is a day of doing minor jobs. Then why would she tell me to leave my car. She then said that they will work on it on Monday. So I guess everyone at MB think that we dont have jobs of our own or any other responsibilities other then to wait for their mechanics to work on our vehicle. I will NEVER GO BACK TO YOUR MB dealership. I rather drive 3 hours away to get my services done. Please do not call me for anything. I hope someone above Nicole reads this and take action on not only poor performance but the lack of leadership present as I asked to speak to someone higher than her and she gave me some lame excuse. Read this and IMPROVE from it. More
March 12, 2025
They always helpful and corteous they do great work I’m sold on the deslership sold on the deslership More
Other Employees Tagged: Wilder Hickman, Scott Lambert, Alan Mansfield, Ragina Fitz
March 09, 2025
Great service as always, whether it’s sales or service the experience is exceptional and caring. I recommend any and all to visit Mercedes Benz of Midlothian whether it’s for purchase or service of your v the experience is exceptional and caring. I recommend any and all to visit Mercedes Benz of Midlothian whether it’s for purchase or service of your vehicles. More
Other Employees Tagged: Ryan Pulley, Wil Turner, Wilder Hickman, Scott Lambert, Alan Mansfield, Ragina Fitz , Tim Lyon (Exceptional)

