Nick Ely

My truck was having some electrical issues so I took it to chase Chevy. I have had nick as my service rep in the past and always felt like he listened to me and kept me informed throughout the process, but to chase Chevy. I have had nick as my service rep in the past and always felt like he listened to me and kept me informed throughout the process, but I was assigned with Hector this time. Hector came straight out telling me that I needed a new battery (which I had just replaced 1.5 years ago) before I even got the chance to tell him what the problem was. He did not listen to me nor keep me updated when my truck was being worked on. I ended up having to pay for more than I wanted (a transmitter/key fob when that wasn't what was wrong with my truck) and didn't even get the additional inspections I asked for. I asked for a print out of the 8-pt inspection with oil change, and he came back with some excuse saying that they have a new online database so the information wasn't inputted. How do I know it got done? What did I pay for? More

by a.hauschildt258 Verified Customer Verified Customer

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I recently had my car serviced and I’m thoroughly impressed with the experience. The staff was friendly and professional, ensuring I understood all the work being done on my vehicle. The service was impressed with the experience. The staff was friendly and professional, ensuring I understood all the work being done on my vehicle. The service was completed on time, and they kept me updated throughout the process. More

by markgrace Verified Customer Verified Customer

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Mr.Nick was very helpful and took very good care of me..Should’ve came here from start.. me..Should’ve came here from start.. More

by bounmathongdee Verified Customer Verified Customer

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Horrible customer service. No communication and no follow up with anything. Took too long for repair and no consideration for the customer. No communication and no follow up with anything. Took too long for repair and no consideration for the customer. More

by Roxy2o9 Verified Customer Verified Customer

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Truck runs great after the new transmission was installed. Only complaint; when I picked up my truck the window was left cracked halfway down, there is a line on my window tint from being down for installed. Only complaint; when I picked up my truck the window was left cracked halfway down, there is a line on my window tint from being down for quite some time and the inside of the truck was soaked (head liner, dash, seats, etc.). Other than that, everything went well. More

by Ryancopriviza Verified Customer Verified Customer

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Felt a little rushed and did not like that I dropped off my suv at 9am and told it would be ready early afternoon to only not have been given an update as to the time frame needing to be changed to the next my suv at 9am and told it would be ready early afternoon to only not have been given an update as to the time frame needing to be changed to the next day I called multiple times to get an update on my suv from 1-3pm only to finally be told around 430pm that it needs to stay till the next day. Poor communication with customer about progress of repairs being done. If update was given without me having to call multiple times there would have been no issue giving you guys 5 stars. Hopefully next time the communication on updating customer is better. More

by ANGUIANO.PRISCILLA Verified Customer Verified Customer

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The services at Chase is exemplary. Nick is straight forward, and never over promises. I am never surprised by the work done, or the costs. I am also always up to date on the progress o Nick is straight forward, and never over promises. I am never surprised by the work done, or the costs. I am also always up to date on the progress of the work being performed. More

by ksnider Verified Customer Verified Customer

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Great dealership, nice staff and easy going people overall! Enjoyed the experience while purchasing my vehicle overall! Enjoyed the experience while purchasing my vehicle More

by Marie Verified Customer Verified Customer

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Nick is always helpful and quick to give me information about my repair and time frame. He gives great customer service and always friendly! about my repair and time frame. He gives great customer service and always friendly! More

by VCRAWFORD65 Verified Customer Verified Customer

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Mark is a very nice person. And so is everyone else at quick lube that’s why I keep going back to chase. and I love how they give you a coupon to use. And so is everyone else at quick lube that’s why I keep going back to chase. and I love how they give you a coupon to use. More

by Carrasco3204 Verified Customer Verified Customer

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