Nicholas Brown
Nicholas Brown at Nissan of Cool Springs
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Nicholas Brown

Service Advisor

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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5.0
10 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

2 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

5.0

10 Reviews

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10 Reviews of Nicholas Brown

February 20, 2025

Dealership Rating
Employee Rating

Nick is an excellent writer. He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! More

by davids.sean
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler, Laura Montgomery

Feb 23, 2025

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2025

Dealership Rating
Employee Rating

Went up and above to help me out. Nicholas so kind and helpful. Explained everything in an easy understandable way. More

by davidmorphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 17, 2025

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Nicholas was great very personable. Got it in and taken care of in a timely fashion. Very happy thank you you More

by jonesz
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 14, 2025

Dealership Rating
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Went above and beyond for a vehicle that was not even scheduled to keep our daughter safe More

by Jaeger
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2025

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 13, 2025

Dealership Rating
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Brought my Ariya in for recall repairs. Nicholas was so kind and proactive. My daughter picked me up in her Nissan and he saw there was an issue and got it in to be fixed right away. Now bo More

by Srjaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Regards, Mark Hepler (615) 790-2500

February 13, 2025

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I go out of my way to go see Nicholas and Cole Springs Nissan. They are always on point… Don’t oversell, fix what needs to get fixed and have the best service! I know my Nissan Rogue is well taken care of More

by Becca C
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler, Laura Montgomery

Feb 17, 2025

Nissan of Cool Springs responded

Good morning, Becca, and thank you so much for leaving us all such a glowing review. We really appreciate your taking time out of your day to do this for everyone. Hope you have a great weekend!

February 13, 2025

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The team there is always attentive to concerns and desires for my vehicle and remains in clear communication through the entire visit. More

by JB
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2025

Nissan of Cool Springs responded

Hello JB and thank you for taking the time to give a shout out to Nick and our service team. We try our best to give everyone a wonderful experience each time they visit. We consider you family and are always happy to serve.

February 04, 2025

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Nick was great to work with. The vehicle was ready before the time promised and I very much appreciate the complementary car wash More

by Jason
Service Price Transparency
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Recommend Dealer
Yes
Feb 07, 2025

Nissan of Cool Springs responded

Good morning, Jason, thank you so much for letting us know about your visit and how nice it was to work with Nick. We're happy we were able to get you out in a good time. Hope you have a great week!

February 03, 2025

Dealership Rating
Employee Rating

Every time I come to Nissan of Cool Springs amazing service. Nicholas always makes sure I’m well taken care of and explains everything that I might have a question for. Well always come to this nissan! More

by Angela Zeh
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Nissan of Cool Springs responded

Good morning, Angela and thank you so much for giving special recognition to Nicholas. He is one of the top and we’re so happy to have both you and him as part of our family. Have a great week!

January 31, 2025

Dealership Rating
Employee Rating

I have been buying and servicing vehicles here for years. I rely on Nissan of Cool Springs to keep my family moving. Nicholas is excellent to work with. He offers very helpful advice and is very communica More

by daniel
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Nissan of Cool Springs responded

Good morning, Daniel, Thank you so much for the wonderful 5-star review and shout out to Nicholas in our service department. We appreciate your being such a valuable part of our Nissan family. Best!

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