Neil Farrell

I am 84 years old, and I have delt with many companies as a purchasing agent. The run-around I received on July 14 at your facility was the absolute worst treatment I have ever experienced. I received a re a purchasing agent. The run-around I received on July 14 at your facility was the absolute worst treatment I have ever experienced. I received a recall on my car purchased in December 2025. I made an appointment with the Service Department and took the car in to have it fixed, I waited over two hours before checking to see how much longer I would be detained. I was told that more problems had been found and it would take a little longer before they would be finished. A few minutes passed and I was approached by the sales department showing me another car. This led me to believe my car was being swapped out due to recall. This was not the case at all. I was tricked into signing paperwork to purchase another car. By this time, I had been waiting approximately four hours. I now have two cars to make payments on. I am a senior citizen and a widow, I know your Sales Department employees are still laughing about how they pulled one over on the old lady. I will never do business with your company again, and I will tell all my family and friends to be very alert if they are shopping for a vehicle and end up at your place of business. I have NEVER been as dissatisfied with a business as I am with Mobile Hyundai. More

by Marilyn W. Stokley Verified Customer Verified Customer

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It was simply pitiful. It was if I was never even present. Perhaps because I WASN'T! I didn't purchase a vehicle. How many times must I tell you? It was if I was never even present. Perhaps because I WASN'T! I didn't purchase a vehicle. How many times must I tell you? More

by Entropic48 Verified Customer Verified Customer

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My technician makes sure my issues are fixed and I’m satisfied with her service. satisfied with her service. More

by PATRICIA.MARTIN680 Verified Customer Verified Customer

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A great place very friendly staff love the way they treat people and don't mind praying for you gave me a very special feeling people and don't mind praying for you gave me a very special feeling More

by HATTIEGODWIN1956 Verified Customer Verified Customer

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Everybody treated me perfectly, gave me a vice to go by the only person that had an issue was the finance person he needs to go back to customer service school and not look into peoples pockets cause he do the only person that had an issue was the finance person he needs to go back to customer service school and not look into peoples pockets cause he don’t know what people are facing pushing items being a little pushy and then not explaining the Finance company just pushing it through. I’m a former insurance agent. I explained everything to my customers, and I wasn’t going fast enough to sign the papers considering my last card deal. I had a lot of concerns and I wanted to look over the paperwork very carefully, but this was all addressed with the general manager of this location, but everybody else I give them infinity and stars for customer service service help and efficiency except for the Finance person that handled my deal. This is my fifth Hyundai I have completed over 20 finances on cars and never met somebody so condescending, rude and obnoxious Jessica Lawrence More

by mysticaljes Verified Customer Verified Customer

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Everyone greeted me and was nice and Neil gave the upmost respect and help to me when I came in I highly would suggest him as a salesman and Hyundai as a dealership number one customer service respect and help to me when I came in I highly would suggest him as a salesman and Hyundai as a dealership number one customer service More

by nataliagregory12 Verified Customer Verified Customer

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The cars are well kept. Low mileage. Good paint job. Salesman knows the plus and minus about each car. Low mileage. Good paint job. Salesman knows the plus and minus about each car. More

by minister.barrymore Verified Customer Verified Customer

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Mr.Neil was very nice. He worked with me to get what I needed. I will refer him to my friends... Thank You Hyundai of Mobile... needed. I will refer him to my friends... Thank You Hyundai of Mobile... More

by kidneyrose Verified Customer Verified Customer

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Everything went smooth as I made it in the dealership, greeted at the door and immediately sat down with my salesperson. My credit isn’t the best but I still managed to take home a vehicle I wanted. greeted at the door and immediately sat down with my salesperson. My credit isn’t the best but I still managed to take home a vehicle I wanted. More

by corian2306 Verified Customer Verified Customer

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Jeremy was very helpful, knowledgeable and patient. He put a lot of effort into explaining options so I would have a good understanding before making a decision. Everyone I had contact with was awe He put a lot of effort into explaining options so I would have a good understanding before making a decision. Everyone I had contact with was awesome and helpful. It was a pleasure doing business with this dealership. More

by WATERSIDE44 Verified Customer Verified Customer

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