Hector Espinal

BEWARE, BEWARE OF THIS DEALERSHIP. We had one of the worst car buying experiences ever at Hyundai of Mobile. After a signed Retail Installment Sale Contract and delivery of my vehi We had one of the worst car buying experiences ever at Hyundai of Mobile. After a signed Retail Installment Sale Contract and delivery of my vehicle, we were later contacted and pressured to return for emergency brake repair due to faulty brakes. Instead of handling the situation professionally and honestly, we received repeated phone calls and texts from Hector Espinal. He never asked for the vehicle's return but called the police with the intent to file a false police report for a stolen vehicle. The vehicle was never stolen; he personally gave the vehicle and gave a 2000 discount. If any crime was committed, Hector Espinal committed fraud just to meet his quota. We were also told the vehicle's brakes were unsafe, despite the dealership having allowed the vehicle to leave the lot. When we requested written documentation supporting that claim, none was provided. The entire experience left us feeling intimidated and misled. A dealership should stand behind the contracts it signs and communicate honestly with its customers, not use pressure tactics after the sale to scheme customers for their own benefit, which is exactly what Hector Espinal did. Because of this experience, we are seeking legal action and have an active case. I encourage anyone purchasing a vehicle here to be very careful. Read every document, ask questions about financing, and keep copies of all communications. Our experience has been extremely disappointing, and I cannot recommend doing business with this dealership. This guy was brought in from Florida, making the company look bad. His words is he's good at what he does and can make a deal go through, this mean he will do anything to meet his quota. More

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I had a great experience with the sales team here. I highly recommend them if you’re looking to get in a quality vehicle. I highly recommend them if you’re looking to get in a quality vehicle. More

by WGLENN0 Verified Customer Verified Customer

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I had a great experience and a great car salesman finance department was wonderful and when I got my recall on my 2026 Tucson the service department got me right on in there department was wonderful and when I got my recall on my 2026 Tucson the service department got me right on in there More

by JACQUELINE.SELLERS1 Verified Customer Verified Customer

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I bought a truck here yesterday, and the process was super easy.and fairly quick. Faster than any of vehicle purchases. My salesman, Prince, was excellent. He really knew his vehicles. He made the proce super easy.and fairly quick. Faster than any of vehicle purchases. My salesman, Prince, was excellent. He really knew his vehicles. He made the process very pleasant. The next day, I had a delivery of heavy items that were in my old car by Cedric. He also was a pleasure to deal with- extremely helpful. I recommend them both More

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Everybody treated me perfectly, gave me a vice to go by the only person that had an issue was the finance person he needs to go back to customer service school and not look into peoples pockets cause he do the only person that had an issue was the finance person he needs to go back to customer service school and not look into peoples pockets cause he don’t know what people are facing pushing items being a little pushy and then not explaining the Finance company just pushing it through. I’m a former insurance agent. I explained everything to my customers, and I wasn’t going fast enough to sign the papers considering my last card deal. I had a lot of concerns and I wanted to look over the paperwork very carefully, but this was all addressed with the general manager of this location, but everybody else I give them infinity and stars for customer service service help and efficiency except for the Finance person that handled my deal. This is my fifth Hyundai I have completed over 20 finances on cars and never met somebody so condescending, rude and obnoxious Jessica Lawrence More

by mysticaljes Verified Customer Verified Customer

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Absolutely lied to my face telling me the truck I’m buying had “small paint correction near front bumper” I went to body shop, and body shop said the only thing they weren’t painting was hood and roof. buying had “small paint correction near front bumper” I went to body shop, and body shop said the only thing they weren’t painting was hood and roof. Every bit of body besides that had EXTENSIVE damage. I have pics. Sales mgr told me twice “minor paint correction at front bumper” Oh yeah truck was lifted and low profile mud tires on it also. I didn’t buy that truck setup like that. Wasn’t disclosed on any of the condition it was in. Needles to say they can’t “get me in anything else” besides a diesel. I didn’t agree to buy a diesel, I agreed to what they lied to me about. I’ve bought numerous vehicles from 1 sales mgr there, and 2 of the salesman. Dk what happened, but I need a truck, and they absolutely lied to me twice. Oh well. I’ll let everyone know this story as long as I can for sure. Very sad it came to this. More

by ljones1605 Verified Customer Verified Customer

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The cars are well kept. Low mileage. Good paint job. Salesman knows the plus and minus about each car. Low mileage. Good paint job. Salesman knows the plus and minus about each car. More

by minister.barrymore Verified Customer Verified Customer

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Jeremy was very helpful, knowledgeable and patient. He put a lot of effort into explaining options so I would have a good understanding before making a decision. Everyone I had contact with was awe He put a lot of effort into explaining options so I would have a good understanding before making a decision. Everyone I had contact with was awesome and helpful. It was a pleasure doing business with this dealership. More

by WATERSIDE44 Verified Customer Verified Customer

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My sales guy Al was great and also nick andrew and Hector they done everything to make my deal work they done everything to make my deal work More

by RSWHITE18 Verified Customer Verified Customer

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Hyundai of Mobile formerly Palmers Airport Hyundai is the absolute best. This is my 3rd vehicle purchased from them. My salesman, Princeton Westry is totally awesome! He is the “GOAT”, greatest of AL the absolute best. This is my 3rd vehicle purchased from them. My salesman, Princeton Westry is totally awesome! He is the “GOAT”, greatest of ALL times. He went above and beyond to make this a smooth transition & to make it happen. Thank you for your excellent service Prince! More

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