Nancy Manchester

I stopped by to have my battery replaced under the settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to S settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to Stateline at 5 miles away because the service dept at Stateline is consistently deplorable. Today was no different. I was told that because I get service at Patriot Sub I would need to have this battery recall done there. Then I was told to get my VIN as though I was inconveniencing this tech agent. For weeks I chatted w Courtney on buying a vehicle there. Not only will I never visit service there again I’d never consider buying there. How does this place stay in business. Would recommend neither service or sales. It’s all connected. Stay away. This isn’t the first or second time for poor service. Filed complaint w Subaru Corporate. Something in my chat w Corporate worker informed me complaints against Stateline are commonplace. More

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Yaaaas!!!! One word- Amazing. Alex was nothing short of amazing. Everyone that helped me was actually and I can’t be more happy with my experience. Now for my ca One word- Amazing. Alex was nothing short of amazing. Everyone that helped me was actually and I can’t be more happy with my experience. Now for my car.. I’m obsessed! My 2019 forester was meant for me. I will definitely be coming back to this dealership for my next car. Thank you Stateline :) More

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Best car buying experience thanks to Joey I had the best experience ever buying my Subaru ascent. Joey was my salesman and greeted me with a smile and was a pleasure to work with throughout th I had the best experience ever buying my Subaru ascent. Joey was my salesman and greeted me with a smile and was a pleasure to work with throughout the whole process. I got a great deal and he made it easy! I highly recommend Stateline Subaru More

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Very heplful Did not have appt. worked me into schedule and completed the required service so that I could back to work and vehicle was safe to operate Did not have appt. worked me into schedule and completed the required service so that I could back to work and vehicle was safe to operate More

by ARTY198FDC Verified Customer Verified Customer

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Oil Change and Tire Rotation Fast, friendly and knowledgable service team was able to add a last minute tire rotation to the service. Was happy to hear the service prices have gon Fast, friendly and knowledgable service team was able to add a last minute tire rotation to the service. Was happy to hear the service prices have gone down a bit. More

by PATRICECORBISHLEY. Verified Customer Verified Customer

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Caring follow up. As a senior citizen and a caretaker for my husband with Parkinson's disease, I must have a reliable vehicle. My battery was dead at 7 p.m....I spoke t As a senior citizen and a caretaker for my husband with Parkinson's disease, I must have a reliable vehicle. My battery was dead at 7 p.m....I spoke to Brian/Sales that evening........the next day, I received a call from Nancy Manchester and we made plans to have the vehicle towed in that day. .Kyle/service was prompt in having the vehicle's problem resolved and I was able to pick it up that day. They were caring and showed much compassion for my dilemma.... More

by LUCKYBANK Verified Customer Verified Customer

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Good service , explained clearly, finished when promised. My only criticism is that the customer waiting area could be improved. It is small, cold whenever door is , explained clearly, finished when promised. My only criticism is that the customer waiting area could be improved. It is small, cold whenever door is opened. Impossible to avoid sounds fro tv, no desk space to do work. More

by ALAN.FLAM Verified Customer Verified Customer

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Service was exceptional! Everyone was professional and the work was done in a timely fashion. We will continue to keep servicing our new Subaru at Stateline. was exceptional! Everyone was professional and the work was done in a timely fashion. We will continue to keep servicing our new Subaru at Stateline. More

by cillasousa Verified Customer Verified Customer

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Best dealership experience Nancy very accommodating to us. Went out of her way to fit us in. Service was done very quickly and car was cleaned an vacuumed. Pleasantly surprised. Nancy very accommodating to us. Went out of her way to fit us in. Service was done very quickly and car was cleaned an vacuumed. Pleasantly surprised. More

by STEVESABRA Verified Customer Verified Customer

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Good people, bad service. Everybody who have worked with that this dealership is way nicer then you would expect, they're very informative and they're very helpful. The actual Everybody who have worked with that this dealership is way nicer then you would expect, they're very informative and they're very helpful. The actual service from the mechanics sucks. I spent almost $1,300 over for visits within the course of a week and a half. Half of that was trying to fix one problem. It took themthree visits to figure out that I had a misfire, the first two times they thought it was an ABS sensor I had that replace for $400 total. And then I went back a third time because the problem was still there, and they told me I had a misfire. More

by Swampson Verified Customer Verified Customer

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