Josh Archer

Very friendly and knowledgeable people. Answered all my questions This answer covers all of my required (15) words Answered all my questions This answer covers all of my required (15) words More

by JOMALL2 Verified Customer Verified Customer

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I walked in after scheduling an appointment online with Joe Messina and met Drew Leblanc who was a pleasure to work with. I came in thinking about an Outback Onyx but realized they had a Limited on the gr Joe Messina and met Drew Leblanc who was a pleasure to work with. I came in thinking about an Outback Onyx but realized they had a Limited on the ground with the color I wanted and decided to go with that model. The purchase process was seamless and pain free and they provided a good price for my trade. More

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Best car buying experience ever! Professional, courteous, efficient. Salesman Steve is A1 Would definitely return! efficient. Salesman Steve is A1 Would definitely return! More

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Just bought our 2nd vehicle from Stateline and had an amazing experience! Inna and Joe (and all others) go above and beyond for their customers! 100% recommend! amazing experience! Inna and Joe (and all others) go above and beyond for their customers! 100% recommend! More

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A great buying experience and a great price. They helped when I had some minor issues with the brakes after purchasing the car as well. when I had some minor issues with the brakes after purchasing the car as well. More

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I was very pleased with the purchase of my brand new Outback. Josh made the process painless and easy. Everyone was professional and pleasant to deal with. Outback. Josh made the process painless and easy. Everyone was professional and pleasant to deal with. More

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After much online research my son found a 2018 Crosstrek at Stateline. We agreed to the purchase and loan terms as we understand that this is how dealerships make money. We did not even try to negotiate we at Stateline. We agreed to the purchase and loan terms as we understand that this is how dealerships make money. We did not even try to negotiate we took their price and loan terms without any issues. As we were taking possession of the car we were given one key fob which was on a tag that read 2/2 meaning 2 of 2. I said where is the other fob and the salesperson Josh went to look for it. He came back and said he could not find it but would look for it for us and would send it to us. I said this is a big issue. Not having a second key fob is a big issue if something happens and our son has an emergency we need to have a second key fob. He assured me and my son that if he did not find it they would make one for us. I followed up several days later and he said he could not find the key and possibly there was a mistake and that there was no second key? I checked with my son who confirmed that there was definitely 2 keys on the tag when the original sales person let us take it for a drive. So now we are getting the run around. Josh is not returning our calls. The sales manager is not returning our calls. Quite frankly this is lousy customer service. You assure your customers that you will provide them with a key fob and then you give them the run around? You are not keeping your end of the deal. Shall I just pay off my loan at this point so you don't make any money off me? You know what my number is. Feel free to call me. Kathleen P Oh and by the way...BIG MISTAKE! My husband fell in love with the Crosstrek and now wants one of his own so looks like you lost a quick and easy sale. More

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Easiest and lowest stress car purchase ever! This was by FAR the best vehicle purchasing experience my wife and I have had. We started with and put a deposit on a used vehicle, that night we cha This was by FAR the best vehicle purchasing experience my wife and I have had. We started with and put a deposit on a used vehicle, that night we changed our minds and went for a new vehicle. Everyone we dealt with was super understanding. The negotiating process (which we went thru twice since we changed our minds) was extremely easy and low pressure. The entire process to drive the new vehicle away was so much quicker and easier than any dealership we have dealt with, and we have purchased almost a dozen vehicles over the years. More

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Stateline Subaru Bought a used Subaru from Stateline Subaru. After a long buying process, we drove the car off the lot the following Monday. They swapped the car mats Bought a used Subaru from Stateline Subaru. After a long buying process, we drove the car off the lot the following Monday. They swapped the car mats out for the Subaru all weather vs. the WeatherTech liners that were in the advertisement and promised to ship them the next day. The first time I went to start the car at home the battery was dead. AAA came to jump me (the dealership kindly reimbursed me for this charge) and said that the battery was actually dead. Drove it to dealership and noticed that A/C wasn't working, the condenser was also dead. Thankfully they fixed the battery issue and condenser for free as we had the car less than a week. Mats were delivered the next day, and Joe helped me secure a reimbursement for the AAA charge. I would caution any person buying a used vehicle to get the dates for the last inspection, and if over a few months, please insist that the dealership checks out the car again. The battery issue and the A/C issue were due to the car sitting on the lot since 2018. We got the oil changed and maintenance done at another Subaru dealership as we noticed on the Carfax report that it had not been changed since November 2018. The inspection came back fine but was good for our piece of mind after the battery and AC issue. More

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Subaru Staff was very helpful and knowledgeable . They were very responsive to all questions and took the time to explain all of the buttons and features in Staff was very helpful and knowledgeable . They were very responsive to all questions and took the time to explain all of the buttons and features in the vehicle and what could be added or connected to a smartphone or computer. More

by rlemond Verified Customer Verified Customer

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