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Monica Salom
Monica Salom at Shamaley Ford
Refer Me

Monica Salom

Internet Sales Representative

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

Contact Me
4.5
30 Reviews

Dealership Experience

4 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.5

30 Reviews

Write a Review

30 Reviews of Monica Salom

May 10, 2025

Dealership Rating
Employee Rating

My truck was serviced in a timely manner. I was offered a ride to where ever I needed to go. They would drop me off and pick me up however I decided to stay at wait. They had a soda fountain, More

by April12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero , Jake

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May 13, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2025

Dealership Rating
Employee Rating

Great and friendly staff great prices and very knowledgeable staff always willing to help great More

by esquivelvirgil67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero , Tony

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May 11, 2025

Shamaley Ford responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 01, 2025

Dealership Rating
Employee Rating

I Fel god and they answer all my questions the mechanic are all professionall I like it 👍👍👍 More

by Tarinjosec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero

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May 02, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2025

Dealership Rating
Employee Rating

I waited about 2 hours for an oil change and they don’t gave me the sticker that says when do I have to go back for another one. More

by Liz M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Hassoun, Javier Quintero

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Apr 27, 2025

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 24, 2025

Dealership Rating
Employee Rating

They were persistent in finding out my car’s issue and finding the solution to it. More

by bacadavid38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero , Eduardo Ruelas

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Apr 28, 2025

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 17, 2025

Dealership Rating
Employee Rating

The dealership had a well stock of trucks. Everything was just a great experience. The facility is modern clean More

by Albert.ornelas2378
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero , Irma Espinosa

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Apr 19, 2025

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Dealership Rating
Employee Rating

Shamaley took care of my car needs. Thanks to my salesman Hugo Almanza for taking care of it, at a pretty good time too, since it was very busy. More

by fredrome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero , Hugo Almanza

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Apr 18, 2025

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2025

Dealership Rating
Employee Rating

Good service, waiting was less than expected. Great prices. Staff were very cordial and attentive More

by Ejrubio2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero

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Apr 08, 2025

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

April 01, 2025

Dealership Rating
Employee Rating

Staff was Friendly, very polite and helpful. Had a few questions and everyone asked helped answer my questions. Service advisor was great More

by blutwo1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero

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Apr 05, 2025

Shamaley Ford responded

Hi, thank you so much for the positive review! Until the next time we meet, take care!

March 31, 2025

Dealership Rating
Employee Rating

The Dealership was very professionnel , Mechanic do there work ,and recommend more work is needed. More

by Art DeLaRiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Javier Quintero

Report | Print
Apr 05, 2025

Shamaley Ford responded

Hi Art, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!

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