Monica Moreno-Davila | Page 29

Overall the service department is rude and doesn’t seem to want to help you. We first brought our truck in and were told it would take 3-4 days to diagnose. After 5 days of not hearing anything I called to want to help you. We first brought our truck in and were told it would take 3-4 days to diagnose. After 5 days of not hearing anything I called for an update. I was on the phone being redirected to the service department 4 times. On the 4th time, I said I was still waiting for service and the front desk lady asked if I would like to leave a message. I did and didn’t hear back that day or the next. I called the following day and was again redirected to the service department 3 times before a guy answered. He told me they were about to look at our truck and asked if I could call back later that day to see what is wrong because “there’s only two of us working”. (I don’t think the customer should have to keep calling for updates, but that’s my opinion I guess.) I called later that day like asked and was redirected to the service department for 16 minutes. Finally some lady answered and seemed more concerned figuring out who my service advisor was than trying to help me figure out what was wrong with my truck. (Our service advisor was Monica when we dropped it off, when I called the first time they said she wasn’t working that day and assigned me to a guy that I couldn’t remember the name, it turned out to be Dennis). She asked if I would be able to leave a message and I said no since my previous message was never returned. Finally I was directed to Dennis who told me what was wrong with our truck, gave an estimate of the repairs, and seemed very concerned about whether we had an extended warranty or not. I asked to call back about what to do after talking to my husband. We decided to pick the truck up and take it somewhere else to get fixed since we were brushed off, never given responses, and it took 3 days longer than we were promised. We went to pick the truck up and again, the service department seemed more worried about who our advisor was than helping us. The gentleman that was at the desk helped us because a short guy said “Dennis is busy in the parts area” and then the short guy sat down at a desk and started scrolling on his cell phone. (No wonder you have to wait at least 15 minutes on hold to talk to someone). We told them we wanted to take our truck somewhere else and why and were never apologized to, in fact when trying to express our frustrations the guy wouldn’t look at us. The short guy was still playing on his phone and had a smirk on his face too. We were told our diagnostic fee was $200 and the guy was “shocked” that no one ever told us that. It would be nice to actually be told when dropping the vehicle off or one of the three calls I had to tell us how much the diagnostic fee was. $200 is way too much for horrible costumer service, rude workers, and technicians that can’t even close the hood to our vehicle. We’re glad to know never to bring a vehicle to this dealership and never waste our money here again. More

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When I scheduled the services, I requested a loaner because I needed to get to work. She told me no. So I had to find a ride to work. because I needed to get to work. She told me no. So I had to find a ride to work. More

by ALVARADO.VERO80 Verified Customer Verified Customer

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Son demasiadas buenas personas, te tratan bien desde el principio , y te apoyan con todas las necesidades principio , y te apoyan con todas las necesidades More

by FT6066270 Verified Customer Verified Customer

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Monica was friendly but could've returned calls a little sooner. The dealership unfortunately every time I called seems it was '6-10 days'. Which went on for a month. A weekly update would've been good inst sooner. The dealership unfortunately every time I called seems it was '6-10 days'. Which went on for a month. A weekly update would've been good instead of me calling each week again only to hear 6-10 days. I asked for a loaner vehicle right away and was unable to obtain one I ended up renting a vehicle. I got a call that a loaner was available after I had already picked up my car... Again Monica was very nice and courteous... She was perhaps the most positive experience. More

by ytcrcarcamccjcj Verified Customer Verified Customer

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Worked on Truck Just need to keep updated on progress Had it for 3 weeks and just dropped it back off today it for 3 weeks and just dropped it back off today More

by JMULLEN6597 Verified Customer Verified Customer

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Awesome Very helpful, knowledgeable customer service Overall the customer service was excellent. Monica Moreno & Cassandra Bryant was very professional. Overall the customer service was excellent. Monica Moreno & Cassandra Bryant was very professional. More

by DHUNTER258 Verified Customer Verified Customer

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The service manager, I think his name is Gary, was the best and the only reason I left my car there for repair. best and the only reason I left my car there for repair. More

by Liliajones60 Verified Customer Verified Customer

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Monica Moreno provided excellent customer service was able to get me in as a walk in to service my truck for oil change. Atmosphere was pleasant in the building able to get me in as a walk in to service my truck for oil change. Atmosphere was pleasant in the building More

by jesseacastrojr Verified Customer Verified Customer

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Short and pleasant Was able to get in, get out. Car worked and I got my inspection done nice and easy. Car worked and I got my inspection done nice and easy. More

by William.seb.hicks Verified Customer Verified Customer

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I know Met with courtesy, by tall young man, outside at customer parking area, I didn't get his name, he directed me where to check in my truck for mechanical service. He gave me a very welcome greeting. N customer parking area, I didn't get his name, he directed me where to check in my truck for mechanical service. He gave me a very welcome greeting. Next I met Monica, she too, very nice, she checked in my truck, and let me know when my truck be be ready for pickup.?? More

by LUPE.OLMOS.D Verified Customer Verified Customer

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