Monica Moreno-Davila
Monica Moreno-Davila at Seguin Chevrolet

Monica Moreno-Davila | Page 17

Sales Representive

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

4.4
371 Reviews
4.4

371 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

371 Reviews of Monica Moreno-Davila

October 09, 2024

Dealership Rating
Employee Rating

Unorganized. Could not get a straight answer on how repair was completed. Very vague answers. Given key fob. And had to search for vehicle More

by druryv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Medina

Oct 15, 2024

Seguin Chevrolet responded

Dear Druryv, Thank you for your feedback. I’m sorry to hear about the confusion you experienced during your visit. We strive to provide clear communication and efficient service, and it seems we missed the mark. Your comments will help us improve, and we appreciate you bringing this to our attention. If there’s anything further we can do, please don’t hesitate to reach out. Sincerely, Jeremy Sims, General Manager

October 08, 2024

Dealership Rating
Employee Rating

The contact person seemed more interested in her phone than helping me. I asked for a copy of the car check performed with my oil change and tire rotation. She had to get it from the tech that performed t More

by SANDRALV57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy

Oct 09, 2024

Seguin Chevrolet responded

Dear Sandra, Thank you for sharing your feedback. I apologize for the lack of communication and the inconvenience you experienced during your visit. Providing great customer service is a priority, and we clearly fell short here. I will address this with our team to ensure such situations are handled more professionally in the future. If you still haven’t received your requested documents, please contact us directly, and we will ensure they are sent to you promptly. Sincerely, Jeremy Sims, General Manager

October 07, 2024

Dealership Rating
Employee Rating

They are always extremely rude towards me, it's hard to ask them what the issue is with the car anytime I bring it in. And even when I do have an appointment time they are still rude and act like I'm not s More

by abigailchambers2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Lopez , Beca Ramirez Godoy

Oct 09, 2024

Seguin Chevrolet responded

Dear Abigail, Thank you for bringing this to our attention. I’m truly sorry to hear about the way you were treated during your visits. This is not the level of service we strive to provide, and I assure you that your concerns will be addressed with our team. Your experience should have been much more welcoming, and we appreciate your feedback to help us improve. Please don't hesitate to reach out, so we make things right and can come towards a resolution. Sincerely, Jeremy Sims, General Manager

October 04, 2024

Dealership Rating
Employee Rating

Excelente maintenance service! ! Nice waiting area. Quick service. Good location oil change done fast thanks More

by Tomascastillog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

Oct 04, 2024

Seguin Chevrolet responded

Dear Tomascastillog, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our quick maintenance service and comfortable waiting area. We appreciate your kind words. We look forward to seeing you again for your next service! Sincerely, Jeremy Sims, General Manager

October 03, 2024

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Employee Rating

Great service and communication throughout the sales and service process. They do a great job of being transparent with costs. More

by OLIVARES.STEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peyton Macy, AJ Medrano, Beca Ramirez Godoy

Oct 04, 2024

Seguin Chevrolet responded

Dear OLIVARES.STEVEN, Thank you for your wonderful review! We’re glad to hear that you had a great experience with our team and appreciated the service and communication throughout the process. Transparency is key, and we’re happy it made a positive impact on your experience. We look forward to working with you again! Sincerely, Jeremy Sims, General Manager

October 03, 2024

Dealership Rating
Employee Rating

Unorganized, poor service in service/parts will not be going back waisted my time again More

by PETERSONJEREMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2024

Seguin Chevrolet responded

Dear PETERSONJEREMY56, I’m sorry to hear that your experience with our service and parts department did not meet expectations. We strive for better, and your feedback is important to help us improve. If there’s anything we can do to address the situation further, please don’t hesitate to reach out at (830) 303-4381 ext. 2035, we would like to make things right. Sincerely, Gary Stehle, Service Director

October 03, 2024

Dealership Rating
Employee Rating

Friendly courtesy, professional, helpful staff was extremely nice and made sure I was on the right track. More

by darencampbell369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

Oct 03, 2024

Seguin Chevrolet responded

Dear darencampbell369, Thank you for your fantastic review! I'm delighted to hear that our staff provided you with friendly, courteous, and professional service. We strive to make sure every experience is as smooth as possible, and I'm glad we were able to assist you. Sincerely, Jeremy Sims, General Manager

October 01, 2024

Dealership Rating
Employee Rating

Received a quote for park's only not for the whole repair bill. So I was a little surprised when I got the final bill. When I asked the tech what was this she answered? Well, you only asked about the cost of More

by bobbearrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 02, 2024

Seguin Chevrolet responded

Dear Bobbearrt, Thank you for your feedback. I apologize for the miscommunication regarding the quote. We strive for transparency and clarity with all our service estimates, and I regret that this wasn’t your experience. We will work to ensure better communication moving forward. Please don’t hesitate to reach out to me directly (830) 303-4381 extension 2035 if you have any further concerns. Sincerely, Gary Stehle, Service Director

September 26, 2024

Dealership Rating
Employee Rating

Everyone was great service was even better Ivaris was great and took really good care of us. Manager was great and remembered who I was and that means alot!! More

by CLJES2
Recommend Dealer
Yes

Other Employees Tagged: Dre Lavin , Syble Kline, Michael Littlefield, Ivaris Perez, Beca Ramirez Godoy

Sep 30, 2024

Seguin Chevrolet responded

Dear CLJES2, Thank you for your fantastic review! We're so glad to hear that Ivaris and our team provided you with excellent service. It's always our goal to make our customers feel valued and remembered. We look forward to welcoming you back in the future! Sincerely, Jeremy Sims, General Manager

September 26, 2024

Dealership Rating
Employee Rating

Because there’s too long of a wait, even though you make an appointment ok More

by CHRISNJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jenn Tejada

Sep 30, 2024

Seguin Chevrolet responded

Dear CHRISNJOE, Thank you for your feedback. I’m sorry to hear that you experienced a long wait despite having an appointment. We strive to provide timely service and appreciate your patience. Your comments will help us improve our scheduling and service efficiency. We hope to have the opportunity to serve you better in the future. Sincerely, Jeremy Sims, General Manager

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