Monica Dewey
Monica Dewey at Gordie Boucher Ford Lincoln of West Bend

Monica Dewey | Page 6

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7
61 Reviews
4.7

61 Reviews

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61 Reviews of Monica Dewey

September 08, 2025

Dealership Rating
Employee Rating

It’s always such a pleasure to have my service taken care of at Gordie Boucher! Everyone is so dedicated to doing a fantastic job, there’s no where else I would go. More

by PKARALEWITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales

Sep 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 06, 2025

Dealership Rating
Employee Rating

Service department was great, stepped up and got our vehicle back on the road asap, More

by AFEDOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amanda Krueger, Louie Holguin

Sep 06, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Here at Gordie Boucher Ford Lincoln of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Chris Flynn General Sales Manager 262-338-3379

September 02, 2025

Dealership Rating
Employee Rating

Explaining everything with timing and courtesy and most importantly thankful happiness from all! Much appreciated More

by belikeone
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Sep 02, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 22, 2025

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Employee Rating

Monica was very helpfull with some warranty work that I thought would be difficult. My rims finish was flaking of and she got them replaced. More

by tomb10
Service Price Transparency
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Recommend Dealer
Yes
Aug 22, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

August 19, 2025

Dealership Rating
Employee Rating

Great communication on the service & recall issue with my car. Jacob & Joe & Monica all followed through on the process to get my car back on the road. More

by PATTYMFAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann, Jacob Wilson , Kim Gonzales

Aug 19, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

August 08, 2025

Dealership Rating
Employee Rating

Jacob, TJ and all of the service staff were very helpful. They made sure to clarify their questions with us and changed the tires on my car promptly without any problems. More

by dkyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson , Tyler Howey

Aug 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

August 08, 2025

Dealership Rating
Employee Rating

The service team was very friendly and knowledgeable. We will gladly return in the near future. More

by Lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales

Aug 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

July 30, 2025

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Employee Rating

Very impressed with the customer service can honestly say the best I've ever dealt with. Ther communication was excellent and was able to work with me on my crazy work hours. One main reason I switched from More

by Stegalldog83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales

Jul 30, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

July 12, 2025

Dealership Rating
Employee Rating

Had running boards installed. Got the undercoating done. Undercoating was poorly applied. Got undercoating all over the chrome running boards I had just installed and also got ove More

by Dustin.m_olson
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Jul 16, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback, Dustin. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

June 14, 2025

Dealership Rating
Employee Rating

Monica is very personable and polite, which are values I appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts More

by Genobuilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja

Jun 15, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

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