Mona Crooks

My Lincoln Navigator broke down 3 hours away from my home. I was stranded without a vehicle while on vacation. Tom Alcorn came to my rescue. He had my Lincoln Navigator towed to his dealership, got me i home. I was stranded without a vehicle while on vacation. Tom Alcorn came to my rescue. He had my Lincoln Navigator towed to his dealership, got me in a rental Lincoln, and kept in contact with me the whole month I was without my vehicle. Mona helped him keep me in the loop on the status of my car. They both offered their cell numbers to me and always answered when I called. I have received my car back and it's like brand new. They keep in contact with me, ensuring my vehicle is running smoothly and seeing if I need anything. This is the definition of TOP NOTCH customer service. I live 4 hours away from this dealership and will purchase my next vehicle from Klaben. The extraordinary care I have received has been excellent. I can't thank you enough for all you have done. More

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All work was done in good amount of time and car was ready to go once I got there. ready to go once I got there. More

by KOJOECF Verified Customer Verified Customer

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Everyone did a great job diagnosing my issues, communicating to me what was happening, and ultimately getting me my vehicle back and performing! I will always remain loyal to Klaben, I appreciate communicating to me what was happening, and ultimately getting me my vehicle back and performing! I will always remain loyal to Klaben, I appreciate the team taking care of me. More

by rickmoore5014 Verified Customer Verified Customer

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Overthe last 25 yearsI have purchased all but one of vehicles from Klaben. Klaben does all my service and hss always done excellent work always was fair with pricing on that work. Their body shop has vehicles from Klaben. Klaben does all my service and hss always done excellent work always was fair with pricing on that work. Their body shop has done repair work also as well as some one off work and it to was first class quality. Stop in see my favorite service advisor Mona Crooks. She is top notch and treats the customer with first class care. Also see Chris Moldas if you are in the market for a new vehicle. He to is top notch and treats a customer like they matdr. Klaben is a first class business. Klaben is a top of class organization. More

by George Verified Customer Verified Customer

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Mona is always professional and accurate and great with service. She takes very good care of us and make sure that we get what we need Within our budget service. She takes very good care of us and make sure that we get what we need Within our budget More

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Really helpful working with us did everything within her means to take care of the situation means to take care of the situation More

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Mona is a real professional. She always makes sure I get what I need and nothing more. And she works to get me the best prices too. She always makes sure I get what I need and nothing more. And she works to get me the best prices too. More

by bobk Verified Customer Verified Customer

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As always, Mona got me in and out in a timely fashion, while providing the most personal and professional service. Any questions I may have had were answered thoroughly and in a way that I could easily un while providing the most personal and professional service. Any questions I may have had were answered thoroughly and in a way that I could easily understand. More

by kasmith56 Verified Customer Verified Customer

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I needed new headlights before a road trip, and they got them ordered and installed before I had to leave for Vacation. I love that they respect my time and can schedule my needs when I have availability them ordered and installed before I had to leave for Vacation. I love that they respect my time and can schedule my needs when I have availability More

by fairyrain826 Verified Customer Verified Customer

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Fast, efficient and very friendly service. . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! More

by rodzeck Verified Customer Verified Customer

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