Mitch Norman
Mitch Norman at Mtn. View Ford

Mitch Norman

Sales Consultant

Mtn. View Ford

301 E 20th St
Chattanooga, TN 37408

Contact Me
4.3
6 Reviews

Dealership Experience

5 mos

Industry Experience

1 yr, 5 mos

Languages Spoken

English English

4.3

6 Reviews

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6 Reviews of Mitch Norman

June 26, 2025

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Employee Rating

We had an awful experience at Mountain View Ford. Our salesman was uncommunicative and lost out on 2 other Ford sales because he would not respond to messages or reach out to someone who was lookin More

by DREWCONYER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Roark , Joni - helped us with contacting Service Department and she was AMAZING

Jun 26, 2025

Mtn. View Ford responded

Drew, Thank you so much for taking the time to share your experience even when things clearly didn’t go as they should have. That means a lot to us. We’re truly sorry for the communication breakdown you experienced with your salesperson. There’s no excuse for missed messages or confusion during such an important purchase, and we appreciate you being honest about what didn’t meet your expectations. That kind of feedback helps us improve. I'm especially sorry that you had to do extra work to get answers during what should have been an exciting and smooth process. We’re addressing this internally to ensure it doesn’t happen again. We're glad to hear you got a great deal in the end, but I understand why it felt overshadowed by the hassle. If you ever reconsider in the future, I hope we get the chance to make it up to you and show you what the Mountain View Ford experience should feel like. Thank you again — your voice matters to us.

June 24, 2025

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what a wonderful job Kenny Cone did plus all the other employees , thanks for the help david More

by DAVIDRAYMER7
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kenny Cone

June 23, 2025

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Rafael and Joe was very helpful and put a deal together quickly with no hassle! More

by Whymee37379
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Centers, Jerry Castro , Rafael Camacho

June 21, 2025

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Great service, they treated me with so much respect and kindness. Would recommend MTN View Ford and Lincoln to anyone who is looking for a car or truck. More

by BILLYNEWMAN18
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Castro

June 19, 2025

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Mtn View has excellent service and their text communication is very efficient. Thank you very much More

by FRITZ
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yancey

June 09, 2025

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Employee Rating

Experience was good. Salesman nice and courteous. Process went well shorter time than I had anticipated. More

by TONYLEWISHD
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Mathis

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