Mike Baker
Mike Baker at Arlington Heights Buick GMC

Mike Baker | Page 9

Service Manager

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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5.0
355 Reviews
5.0

355 Reviews

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355 Reviews of Mike Baker

February 14, 2023

Dealership Rating
Employee Rating

We've been purchasing and servicing our vehicles from Arlington Heights Buick for years. Always a great experience. Mike Baker runs a very professional service department. His staff, Chris Parisi was ver More

by d.bertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi

Feb 15, 2023

Arlington Heights Buick GMC responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Arlington Heights Buick GMC Team

February 10, 2023

Dealership Rating
Employee Rating

I cannot say enough about our experience with Arlington Heights Buick and GMC from the service department with Mike Baker and Bryan to Chris Lahey in the sale department, I feel we were listened to and our More

by abreiler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ariel Szwec, Chris Lahey , Tony Audino

Feb 13, 2023

Arlington Heights Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

February 03, 2023

Dealership Rating
Employee Rating

I have purchased numerous cars from this dealership over the past 35 years and have most of my service done there also. Everyone is very helpful especially Brian in Service and Chris in sales. More

by AMKONETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Lahey, Mike O'Connell , Brian Poteracki

Feb 06, 2023

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

February 01, 2023

Dealership Rating
Employee Rating

Ben did a great job. Still waiting for a part.There was grease left above the handle grip inside car. Amy was also great !! More

by Junefox2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Lahey, Victor Melendez, Amy Petersen , Daniel Szwec

Feb 02, 2023

Arlington Heights Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Buick GMC Team

January 31, 2023

Dealership Rating
Employee Rating

Fast and friendly, got the job done fast and left my car clean. It was fast pick up More

by parrachristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

Feb 01, 2023

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

January 19, 2023

Dealership Rating
Employee Rating

Service was preformed in a timely and efficient manner. Service rep explained the problem and the solution. More

by f.wise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ariel Szwec, Kristal Borges, Amy Petersen, Chris Parisi , Kevin Garrett, Brian Poteracki

Jan 20, 2023

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

January 17, 2023

Dealership Rating
Employee Rating

I made my appointment to have the heated seat chip installed. I was taken right on time. Ben took care of me and was very helpful. More

by AJof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Petersen

Jan 18, 2023

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

January 13, 2023

Dealership Rating
Employee Rating

Been a service customer with Mike Baker since Joe Mitchell days and have never been disappointed in the way he handled my account. At this dealership, Brian Poteracki is my go-to service writer guy. More

by jackieandbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki

Jan 17, 2023

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

January 13, 2023

Dealership Rating
Employee Rating

Been a service customer for many years. I have never been disappointed. Excellent service staff and always get my car back clean! More

by christinel17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

Jan 17, 2023

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

January 11, 2023

Dealership Rating
Employee Rating

Enjoy working with the Service Department. I usually deal with Brian Poteracki. He’s always eager to respond to any questions, concerns and issues. More

by Henry Pielach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki

Jan 12, 2023

Arlington Heights Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Buick GMC Team

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