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Miguel Squadrito

Overview Reviews (138) Inventory (243)

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Miguel Squadrito

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Miguel Squadrito

Service Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

My Name is Miguel Squadrito, I have been in this industry for the past 16 years, I have two boys that keep me very busy after work, if I am not at one of their sporting events cheering for them , I will probably be playing sand volleyball, soccer or basketball myself , my goal here is to provide the best customer service I can provide, and one day be able to run a service department

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4.4

138 Reviews

Overview Reviews (138) Inventory (243)

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Spanish

4.4

138 Reviews

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138 Reviews of Miguel Squadrito

November 01, 2024

Dealership Rating

Employee Rating

Found it to be very helpful and prompt in their care for my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional More

by Dano

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Matt O'Brien, Jamie Freeman, Josh Herington, Chris Potter, Ramses Margary, Brooke Higgins

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Nov 04, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Dano, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jamie Freeman Service Manager

October 22, 2024

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Employee Rating

Great service, personable and knowledgeable. Very helpful and customer oriented. Great location for me. Thank you. Very helpful and customer oriented. Great location for me. Thank you. More

by JEaston

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Frick

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Oct 22, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

October 16, 2024

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Did a good job with a heavy work load. . there were seven cars including mine for an oil change . there were seven cars including mine for an oil change More

by GILZOGBI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Dylan Murphy, Matt O'Brien, Jamie Freeman, Josh Herington, Chris Potter, Ramses Margary, Brooke Higgins

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Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 13, 2024

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Terrible experience. Had PCM flashed under Cummins recall, but refused to do any warranty work and tried to charge me for the inspection, also covered under warranty. Bil Had PCM flashed under Cummins recall, but refused to do any warranty work and tried to charge me for the inspection, also covered under warranty. Bill Estes in Brownsburg had no issue getting me taken care of, all work completed under warranty and fixed my truck, no charge and no questions asked. Avoid this place and take your business to Estes. More

by p.stewart2

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Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

Oct 17, 2024 -

p.stewart2 responded

I’m not sure what good this will do. Long and short of it, Cummins put out a recall for the DEF system, required a flash which in turn grants an extended warranty. Cummins states that if your MIL light comes on or you experience issues, whether pre or post flash, if problems arise that are because of the recall, the truck is to be inspected, flashed and fixed under warranty. I tried to explain this to Miguel, who did nothing but fight me on it. He tried to tell me every possible reason under the sun that it wouldn’t be a DEF issue, or it would be something that wouldn’t be covered, and he flat out refused to even inspect the truck or have the codes read without charging me a $315 fee (which Cummins explicitly states would be covered, as they said if you have a DEF warning light or message, whether the parts are covered or not, inspection is free). We went back and forth over text for most of the day, I sent him the info and website from Cummins, and all he did was try to tell me why it “possibly” wasn’t the case, and would not run a diagnostic test. I still have the texts. I even spoke with the service manager by phone and got the same run around. Well, after this I made an appointment with another dealership’s service department who gave me zero issues. I explained what happened, and they took care of all the warranty work, no questions asked. Furthermore, even if something else were to ever go wrong with my truck, not related to the DEF system or any future recalls, their diagnostic fee is $100 less than what your service department charges. Knowing that in the near future I will have to have my ABS serviced and HCU replaced, I’ll give my business to said dealership. Cheaper diagnostic fees, friendly staff with good communication, and nobody trying to give me the run around or act like I don’t know what I’m talking about. Good customer service goes a long way, and your service department, Miguel in particular, just doesn’t have it.

October 08, 2024

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It was a great experience! I was able to get in and out within an hour. I was able to get in and out within an hour. More

by FORDADAMD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 09, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as a valued customer for many years to come! Jamie Freeman Service Manager

October 07, 2024

Dealership Rating

Employee Rating

Kept us informed of the process, and once the warranty work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on the phone. More

by bdfiv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt O'Brien, Josh Herington, Brooke Higgins

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Oct 08, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

September 24, 2024

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Employee Rating

York did a great job. First service on the 2024 Chrysler Pacifica. They had me in and out in a time. First service on the 2024 Chrysler Pacifica. They had me in and out in a time. More

by SHILKUSKI75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt O'Brien, Josh Herington, Brooke Higgins

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Sep 26, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing your thoughts about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

September 21, 2024

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Employee Rating

Customer care is a low priority. Honesty and integrity are for other dealerships. Beware of service department. Honesty and integrity are for other dealerships. Beware of service department. More

by 3571dat

Verified Customer

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Sep 26, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com

September 11, 2024

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Employee Rating

Im very happy with the dealership service department and the manner in which they treat me. It keeps me coming back the manner in which they treat me. It keeps me coming back More

by JJN5930

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt O'Brien, Josh Herington, Brooke Higgins

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Sep 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

September 01, 2024

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Employee Rating

Polite, nice people got the job done quickly. Had no issues with any one or thing Had no issues with any one or thing More

by naveris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Dylan Murphy, Matt O'Brien, Jamie Freeman, Josh Herington, Chris Potter, Ramses Margary, Brooke Higgins

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Sep 03, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

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