Mick Schott | Page 81

Great Service The service was unbelievable. I normally take my car to a mechanic but when they kept misdiagnosing the problem, I decided to bring it here. It is so The service was unbelievable. I normally take my car to a mechanic but when they kept misdiagnosing the problem, I decided to bring it here. It is so nice to have a car that starts and doesn't squeel anymore! The price was so reasonable and Mick was outstanding! I will bring my car here from now on! More

by bpunt1986 Verified Customer Verified Customer

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I had an urgent need and Mick quickly assisted me. I recently moved to Rockwall, TX from WA. I loved how my service record was easily pulled up and I was provided urgent assistance needed. Mick was u I recently moved to Rockwall, TX from WA. I loved how my service record was easily pulled up and I was provided urgent assistance needed. Mick was understanding and compassionate and quickly fit me into the site service schedule. More

by ANOTHERCAROL Verified Customer Verified Customer

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Beyond expectations Thanks to Mick he made it happen. I came to him about a oil filter that wood not come off. He said he would get that fixed and gave me an oil change . Thanks to Mick he made it happen. I came to him about a oil filter that wood not come off. He said he would get that fixed and gave me an oil change . Can’t believe it!!! I bought this car just three months ago at this dealership and even that was a good experience. Thanks Mick. More

by MARZOLF4 Verified Customer Verified Customer

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Great service Mick was GREAT. Very friendly, informative. Set up my next appointment for me! Very helpful, would definitively recommend him to anyone and everyone. Mick was GREAT. Very friendly, informative. Set up my next appointment for me! Very helpful, would definitively recommend him to anyone and everyone. Thank you More

by KJMEYER90 Verified Customer Verified Customer

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Very pleased with the car and the quality of the staff! Both Brian and Matt did a good job in educating us on the 2 cars we had in mind. they took their time to help us understand everything. My husband a Both Brian and Matt did a good job in educating us on the 2 cars we had in mind. they took their time to help us understand everything. My husband and I were very pleased with the whole organization! More

by CCLACY Verified Customer Verified Customer

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Service Great staff and service customer for life!! Always welcoming and ready take care of business. The service guys always keep me updated on what’s expect Great staff and service customer for life!! Always welcoming and ready take care of business. The service guys always keep me updated on what’s expected. More

by ISMAELMARTINEZ1978 Verified Customer Verified Customer

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Excellent Buying Experience Matt and Sharon were great. I never felt pressured and they spent more time going over the features of the truck and how to use them than I have ever Matt and Sharon were great. I never felt pressured and they spent more time going over the features of the truck and how to use them than I have ever had any dealership do before. The real test will be how good the service experience is. More

by DGRICE Verified Customer Verified Customer

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Best in Town Quick and efficient service. Prompt entry and write up. Friendly staff. Comfortable waiting room . Waiting time very reasonable for the service reques Quick and efficient service. Prompt entry and write up. Friendly staff. Comfortable waiting room . Waiting time very reasonable for the service requested. Mick went over all results and asked about next schedule. More

by THOMJKIR Verified Customer Verified Customer

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Service on new vehicle First time to service my 2018 car and they did not do a good job. Not only did I have to wait for 3 hours, but after I told them to rotate my tires, t First time to service my 2018 car and they did not do a good job. Not only did I have to wait for 3 hours, but after I told them to rotate my tires, they didn't. I called them and the service person asked me "how do I know they didn't do it?" Because I am not stupid or blind. Not only did their manager never call me back, but I have to waste more time at the dealership tomorrow. You would think spending $50,000 on a car of theirs, you would get better service, disappointing More

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Customer Service As always, this dealership displays the utmost regard for its customers' satisfaction. I have been a customer of Toyota of Rockwall for several years As always, this dealership displays the utmost regard for its customers' satisfaction. I have been a customer of Toyota of Rockwall for several years and would add this is certainly not the most convenient dealership available from where I live. I place much regard for integrity, honest dealing and "no pressure" sales. Toyota of Rockwall's sales department has always lived up to those expectations. It has been my experience their service department renders these same qualities. Toyota would do well to use this dealership as the model for all their operations nationwide! More

by FWTEX Verified Customer Verified Customer

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