Michael Muldoon

The service expected completion time was longer than I was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about a was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about an hour. I went to work and since I didn’t hear back by noon, I called and was told there were no updates as to when my car will be serviced and someone will call me. No call back so returned after work around 4pm and was told someone was just serving my car. Although I had an appointment, my car wasn’t serviced until I showed up that evening. That’s bad service. Someone should have called me with an update More

by kenneth.johnson00 Verified Customer Verified Customer

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I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good wasn't happy about that but the service was good More

by rhaines4443 Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Nice staff, smooth service on my car even though it was not purchased there. I will continue to do business with them not purchased there. I will continue to do business with them More

by Terry Caudle Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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Easy scheduling, good communication, and work performed satisfactory. I would recommend using their services for work. satisfactory. I would recommend using their services for work. More

by gnvLightning Verified Customer Verified Customer

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Great service. Adviser was very communicative and handled everything plus some. Will definitely be back again for next service Adviser was very communicative and handled everything plus some. Will definitely be back again for next service More

by rkhagle Verified Customer Verified Customer

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As far as T can tell everything is OK. My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a Service Manager with Ford I know the importance of communication. More

by BLAZERCAT5 Verified Customer Verified Customer

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Dealership tried to pull a fast one charging 200% markup on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for less of a price. Typical dealer xx the consumer expects, parks ford is no exception to this. More

by kjonathan024 Verified Customer Verified Customer

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