Michael Lyons | Page 6

Second car purchase from Crown! Me and my husband were beyond overwhelmed after we bought our car with the BIG help of Stephen Revard. He was very knowledgeable, professional, courte Me and my husband were beyond overwhelmed after we bought our car with the BIG help of Stephen Revard. He was very knowledgeable, professional, courteous and made sure we understand everything that we need to know about our car. He has always been very helpful ever since from day one when we purchased our first car. We are very pleased with everything and would definitely look for him again it there’s a need to buy another car in the future. More

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New Car Purchase Melissa Greenburg and CJ were great to work with. Melissa followed up on everthing and went out of her way to make sure we got everything we were loo Melissa Greenburg and CJ were great to work with. Melissa followed up on everthing and went out of her way to make sure we got everything we were looking for. I would highly recommend that you work with Melissa and CJ! James More

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Great service and follow up Ran over pot hole and had a blowout. Mercedes ordered a tow truck and called the dealer before we arrived. Michael has a loaner vehicle waiting for me Ran over pot hole and had a blowout. Mercedes ordered a tow truck and called the dealer before we arrived. Michael has a loaner vehicle waiting for me and had me on the road again in no time. He then kept me posted on my cars service level and let me know when I could come pick up. Very satisfied with his level of service and care. More

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Fantastic Customer Service I blew a tire while driving on the freeway and due to waiting period for tow truck was unable to make it to the dealership before the service departme I blew a tire while driving on the freeway and due to waiting period for tow truck was unable to make it to the dealership before the service department would head home for the day. I called the dealership and the service manager and Michael Lyons stayed they would have a loaner vehicle ready for me and would leave the agreement and key with the sales department. Unfortunately the tow truck was even later than expected and I was unable to make it to the dealer before the sales team would leave as well. I called and talked to Melissa Greenburgh with the sales team to let them know I would not make it. She not only recommended a good hotel but actually went the extra mile to book a room for me. The next day they not only had my tire replaced but also completed first service. The entire team did a great job at making a taxing situation for me turn into a very positive experience and I recommend anyone bring their vehicle to Crown for any and all service needs. More

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Worst Mercedes Service in 28 years Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car only to find front bumper damage. Service Manager ask me to leave car to be repaired. Received call following day only to be told no repair would be made. Service Manager Seth Kinnard threatened to impound my car if not picked up immediately. Upon picking up car and heading home, the dust cover attached to the part replaced under warranty came loose dragging behind my car on 270. Pulled over and called Crown. Spoke again with Service Manager Seth Kinnard. He told me no help would be provided and take to another dealership to get corrected and hung up. I took the car to Mercedes of Easton who corrected inferior work and replaced part. I had to pay for the part no less. Submitted part invoice to Crown. Both Owner Marc Wigler and Service Manager, Seth Kinnard who originally had stated they would pay for the part have never after 8 months reimbursed me. I had two estimates done for bumper repair. Both were within 150.00 of each other in cost. One was even the body shop Crown sends all their cars to. Both estimates were rejected and a 500.00 offer was made as long as I did not place any reviews on Social Media. Once I suggested I would seek legal counsel, CEO Marc Wigler withdrew the offer and stated Crown would use that toward there defense cost. Crown never has responded to my legal representative to explain neither their failure to pay my invoice for a part they agreed to handle, nor their liability for my damaged vehicle in their care. 8 months and still waiting. Mr Wigler why don’t u take care of this??? More

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Service of my GLK Mercedes I have now 70,000 miles on my car, so I had a few services along the road. Everyone of them with Michael Lyons, and every one of them courteous, solic I have now 70,000 miles on my car, so I had a few services along the road. Everyone of them with Michael Lyons, and every one of them courteous, solicitous, and flawless. Congratulations to a dealership that has such good employees. Thank you Michael More

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Great Service Michael Lyons was excellent and explained and helped me with all my needs. Crown is very professional and I would recommend them to anyone either buy Michael Lyons was excellent and explained and helped me with all my needs. Crown is very professional and I would recommend them to anyone either buying a car, or just bringing one in for service. More

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Excellent Mike Lyons was my deal repet and he did a fabulous job. Very professional, very timely very courteous. Highly recommend him and the whole service sta Mike Lyons was my deal repet and he did a fabulous job. Very professional, very timely very courteous. Highly recommend him and the whole service staff More

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Seamless and professional.. what else could one ask? The entire experience from looking for a car to closing was without pressure or inconvenience. Crown, Stephan Revard, and C.J. Sexton made it all h The entire experience from looking for a car to closing was without pressure or inconvenience. Crown, Stephan Revard, and C.J. Sexton made it all happen...Thanks! More

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Amazing Customer Service Our first Mercedes and what a great experience. Richard Renner was absolutely amazing. We were really close to buying a new GLE 43 from another dealer Our first Mercedes and what a great experience. Richard Renner was absolutely amazing. We were really close to buying a new GLE 43 from another dealership and I decided to call Crown Eurocars. We are so glad that we were connected to Richard and he did a fabulous job. We discussed the options we were looking for and he was able to locate what we wanted. Throughout the entire process, he kept us informed of the status and when we picked up our new Mercedes, he was right there to greet us. He made sure we were comfortable with everything and we then met Melisa and she was a tremendous help. She had everything ready and stepped us through everything and was just amazing. Of course you have to see the Finance Manager and Wayne Michalak was wonderful to deal with and explained all of our options and made the numbers process as easy as possible. I can't say enough about our experience. I would strongly encourage anyone looking to purchase a Mercedes or any other car Crown Eurocars sells and give them a try. I have bought over 15 new vehicles and this was certainly one of the best experiences, if not the best. Melisa set up a follow up visit with us and was extremely helpful on ensuring we understood all the features and ready to enjoy our vehicle. In addition, she is always there anytime you need anything. We had a question today, two weeks after our purchase and she picked up when we called and was super helpful. Can't say enough about Richard, Melisa and Wayne. More

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