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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
865 Reviews
4.4

865 Reviews

Write a Review

865 Reviews of Michael Kratschmer

June 20, 2025

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Employee Rating

Great service. I will definitely keep going back. And when I'm ready to buy a new car, they will have my business More

by CMEAG99
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 20, 2025

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 15, 2025

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Employee Rating

They fixed my car in a professional and quick manner. Good work and great service. Thank you More

by JOSEPH_FEINBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg, Colin Simmons, TJ Schmitt, Mike Majors

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Jun 15, 2025

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 12, 2025

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Employee Rating

Colin, and Family Hyundai, always do a great job. Everything was done in a timely fashion. Thanks. More

by markholder66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Jun 12, 2025

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 11, 2025

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Employee Rating

Personable, efficient, reliable, family oriented, fair, welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! More

by ROSALIND_EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Courtney Mearns, TJ Schmitt, Mike Majors, Scott Lupo, Kim DeVries , Giovanni

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Jun 11, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 07, 2025

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Employee Rating

Very clean dealership helpful dealership members above board pricing, and quotes everyone is friendly and nice waiting area More

by Don Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 07, 2025

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 05, 2025

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Employee Rating

My last service was a oil change and oil was all over my engine bay More

by JACK_FLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, Courtney Mearns, Bob Ross, Jason Lechowicz, Toni Ivanovic, Kim DeVries, Maverick Watson, Robbie Watson

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Jun 06, 2025

Family Hyundai responded

Jack, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 03, 2025

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Employee Rating

Love this company. Everyone there is so helpful, and respectful. I will always go to Family Hyundai. More

by JEANBOG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Begeske

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Jun 03, 2025

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 03, 2025

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Employee Rating

I love the texting updates and they are so Polite, fast, efficient, and knowledgeable. Great service. More

by LESLIE.WNUKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

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Jun 03, 2025

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 03, 2025

Dealership Rating
Employee Rating

Great service was provided to me each time I came into the dealership for servicing of my car. More

by sonialipkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 03, 2025

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 29, 2025

Dealership Rating
Employee Rating

I went in for oil change last month everything went good they are very friendly workers More

by LINDA.SALAHUD.DIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder

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May 29, 2025

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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