Michael Kratschmer

Ken was Nice and professional. I'll will be back. I hope they have a bless Holiday I'll will be back. I hope they have a bless Holiday More

by markholder66 Verified Customer Verified Customer

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I sen a review the other day. . They are great, I have bought 4 cars from them over the past few years. . They are great, I have bought 4 cars from them over the past few years. More

by OTISDUNSON Verified Customer Verified Customer

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I had my first oil change on my new vehicle. The service team was friendly and efficient. My sales person, Jose is extremely helpful and always makes sure my questions are answered and goes the The service team was friendly and efficient. My sales person, Jose is extremely helpful and always makes sure my questions are answered and goes the extra mile to ensure I'm helped. More

by KIMR091 Verified Customer Verified Customer

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It was good just a long wait even with appointments it’s more than likely over an hour more than likely over an hour More

by KEVA.TERRY.JACKSON Verified Customer Verified Customer

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The dealerships employees are great. My guy in charge of my vehicle was fantastic the day I had my service done. Thank you. Service date 11/26/2024. Tinley Park dealership. My name is Jo My guy in charge of my vehicle was fantastic the day I had my service done. Thank you. Service date 11/26/2024. Tinley Park dealership. My name is Joanne DeAdam. More

by DABIGKAHUNA7 Verified Customer Verified Customer

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They were so professional so helpful. They got the job done. Any issues with my car explained everything to me. They got the job done. Any issues with my car explained everything to me. More

by KELLYKOLODZIEJCZAK Verified Customer Verified Customer

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Great place to go. The people are very nice and helpful. They get me in and out quickly for service. The people are very nice and helpful. They get me in and out quickly for service. More

by ojp5505 Verified Customer Verified Customer

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I love the dealership and its professional way of making you feel comfortable and truly a part of their family! The waiting room is always clean and comfortable as well . you feel comfortable and truly a part of their family! The waiting room is always clean and comfortable as well . More

by Ppoke Verified Customer Verified Customer

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The service manager Michael was very rude and stated for me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob the repairs online that was sent via a link to my cellphone vs the invoice and it didn’t add up or make sense to them either. I had to return the next day to pick up my vehicle and the invoice was less but still more and incorrect. I had to get a sales manager involved to get the invoice correct after showing him the charges that were online. Michael’s boss TJ still have not given me a call. Two days late after picking up my vehicle the vehicle shut off after I started it and the next day the check engine light came on. The vehicle is also making a noise when the heat is turned on and it was not doing so before the repairs. I have called the dealership twice to bring the vehicle back. The 2nd time I called I spoke with Collin and advised what as going on. He said he had to talk to Micheal and I still have not heard back from Collin or Michael. Michael’s customer service is very poor!! It was poor when they were servicing my Genesis and the issue I had with exhaust entering my vehicle after Family Hyundai replaced the engine and transmission is no longer happening after they just replaced the exhaust flex pipe. Corporate advised that Micheal stated I never brought the vehicle in with the concern after the work was completed with the engine and transmission, which is lie. If I didn’t have the warranties on my vehicle with Family Hyundai I would step foot in the service department. More

by PROSPERNOW Verified Customer Verified Customer

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Always have a nice experience at Family Hyundai, the staff are friendly and service is good. staff are friendly and service is good. More

by NANA19507842 Verified Customer Verified Customer

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