Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
907 Reviews
4.4

907 Reviews

Write a Review

907 Reviews of Michael Kratschmer

January 29, 2026

Dealership Rating
Employee Rating

Everything was excellent. The service rep Ken was very respectful of my time and ensured the vehicle would be finished in the time frame stated. More

by scottlupo67
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Ken

Jan 29, 2026

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 26, 2026

Dealership Rating
Employee Rating

Great job and Great Service friendly people and great customer service wating area clean and nice quick service and quality service to More

by LGLAUdaNT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Jan 26, 2026

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2026

Dealership Rating
Employee Rating

From the first time I called to the finish of the repair, the service at Family Hyundai in Tinley Park was professional, courteous ans helpful. 100% satisfaction. More

by macdonald.rita
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 21, 2026

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 19, 2026

Dealership Rating
Employee Rating

Customer service was good. There was tail light out on my car that was not mentioned to me although they said they had inspected the car. More

by mrbstevenson
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2026

Family Hyundai responded

Mr. Steven, Thank you for your business and this review. If there is anything we can do to turn this around for you, please let us know.

January 17, 2026

Dealership Rating
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Thank you for great service and care with my vehicle! I appreciate everyone that helped me! More

by SUNBURSTPINK
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2026

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 15, 2026

Dealership Rating
Employee Rating

great service everyone was polite and the waiting room was comfortable and pleasant hope to continue to have the same with each visit More

by SPELLEG102
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 15, 2026

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

January 14, 2026

Dealership Rating
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I was schedule for a appointment on dec. 30 2025 check my e!cortical system xx okay. More

by NATESING3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2026

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 14, 2026

Dealership Rating
Employee Rating

Excellent service received as per usual. Thank you Family Hyundai for always taking good care of us! More

by CHRISJEAN66
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors , Matt Casey

Jan 14, 2026

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 20, 2025

Dealership Rating
Employee Rating

I bought my car from this Hyundai dealership, a n d I love it. I will always take it back for inspections, oil changes, or anything i need done. Everyone there are very kind, and helpful employees. More

by JEANBOG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

November 29, 2025

Dealership Rating
Employee Rating

Been here 6 years for MOST part been very satisfied with the quality of service. More

by willash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors

Nov 30, 2025

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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