Michael Hidalgo
Michael Hidalgo at Lexus of Pembroke Pines
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Michael Hidalgo

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.2
24 Reviews
4.2

24 Reviews

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24 Reviews of Michael Hidalgo

November 21, 2024

Dealership Rating
Employee Rating

I love the dealership , the experience was wonderful and very fast. My adviser was amazing. I will be referring my friends and family. More

by Pebbles
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Lexus of Pembroke Pines responded

We're delighted to hear you had a wonderful and speedy experience at Lexus of Pembroke Pines! Thank you for your kind words and referrals. We look forward to welcoming your friends and family soon!

March 27, 2024

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Employee Rating

Mike was very professional and a pleasure to work with. The entire experience was first class More

by GONZAVE26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2024

Lexus of Pembroke Pines responded

Thanks for choosing Lexus of Pembroke Pines! We're glad to hear Mike ensured your experience was first-class. Safe travels and take care!

February 11, 2024

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Very good experience. Team who worked with me is friendly, professional, and personable. Thank you. More

by OLGALANDAU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darren Lusane

Feb 12, 2024

Lexus of Pembroke Pines responded

Thanks for the awesome feedback for the Lexus of Pembroke Pines team! We are glad to have earned your business and a five-star review.

February 02, 2024

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Employee Rating

everyone from Mike the salesmen to the Service person was Great and I Mean Great!!!!! More

by wayneacurrie
Finance Experience
Recommend Dealer
Yes
Feb 04, 2024

Lexus of Pembroke Pines responded

We are so happy that Mike and our Lexus of Pembroke Pines team earned your five stars. Thanks, Wayne!

January 31, 2024

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Employee Rating

Michael and his team were a pleasure to work with. Although our timeline was a bit longer than we expected, Michael stayed in contact with us and was extremely helpful in helping us with our decision More

by Todd Finazzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gemma Urbina

Feb 14, 2024

Lexus of Pembroke Pines responded

Todd, we appreciate your patience and understanding during the process. It's great to know that Michael was able to assist you effectively at Lexus of Pembroke Pines. We look forward to helping with any future purchases!

January 11, 2024

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Employee Rating

I went over the weekend on Saturday, to look at vehicles. I liked the RZ and proceeded to purchase it, however, I had to run on Saturday and couldn't complete the purchase then. I came back Sunday to complet More

by Bismarck Amaya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 11, 2024

Lexus of Pembroke Pines responded

Bismarck, I'm sorry to read about the inconvenience you experienced with your new EV. We aim for a seamless transition into electric driving and it seems we fell short in this instance. Your feedback is valuable as it helps us improve our services moving forward. If there's anything else that needs addressing or if you have further questions regarding your vehicle, please don't hesitate to get in touch directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 05, 2024

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Terrible experience, I expected better going to a dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers More

by Nickeisha Bailey-Sullivan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Frank Marsala, John Wirshing, Dulce Perez , Darrell, the worst person I’ve met, very rude

Jan 07, 2024

Lexus of Pembroke Pines responded

Nickeisha, I'm sorry to hear about your experience. We strive for the highest level of customer service and it's clear we fell short during your visit. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 30, 2023

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Professionalism, attire, eye contact, verbal communication skills, patient, trustful and kindness were all enforced upon my arrival. More

by ibeenthere4u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raheem

Dec 01, 2023

Lexus of Pembroke Pines responded

We're so glad to know that you had a positive experience with us at Lexus of Pembroke Pines. It's our goal to provide top-notch service and make every customer feel valued. Thanks for the review, and enjoy your new car!

November 05, 2023

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Employee Rating

I had the pleasure of working with Michael during my car buying process, and I couldn't be more satisfied with his service. Michael's down-to-earth personality made the experience more then enjoyable from s More

by Sofía Ross
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2023

Lexus of Pembroke Pines responded

Sofía, we're delighted to know that Michael provided such a memorable car-buying experience at Lexus of Pembroke Pines. We appreciate your recommendation and look forward to assisting you in the future!

October 27, 2023

Dealership Rating
Employee Rating

I’ve been with Lexus for about 16 years and I have to say they don’t disappoint every time, very polite staff, from the front desk, sales person and finance were very professional and courteous, thank you More

by SANTOS715472
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michele Alter , Francis

Oct 30, 2023

Lexus of Pembroke Pines responded

We're so glad to know you've had a positive experience with us over the years at Lexus of Pembroke Pines. Our team always aims for professionalism and courtesy, so it's great to see that reflected in your review. Thanks for sticking with us!

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