Gemma Urbina

The Sad part about Francesca is that she looks into your eyes and makes you feel you can trust her when the reality is another. And Gemma Urbina the financial manager for this deal is a total fraudster, tel eyes and makes you feel you can trust her when the reality is another. And Gemma Urbina the financial manager for this deal is a total fraudster, tells you the car has coverages that it doesn't have, then she makes you rush to NOT read the contract and just keep signing fast, then she lies about what you are signing and when you leave and read the contract are confronted with the worse deal of your life and with $7000 in packages she added that you wont need and are over priced and with extremely high buyout option, and Gema also denied me the 12k miles I want it per year, she lied saying the only lease for 10k or less. The sales Person Francesca also told me that a second electronic key was supposed to arrived 2 weeks after because at the moment they have a shortage but in the contract she put she gave me 2 keys and when I emailed her asking to fix this, she refused to answer my questions like a scammer would do. Oh and please don't trust that Ceramic protection the dealer claims to give, it is a sham, is done poorly taking away any benefits from it. In regards to the car the RX350 basic FWD came with car play defects, a malfunction back seat and the reality is that you have to fill up the gas tank after 100 miles on ECO and only driving up to 40 miles speed. More

by ANG.DEEM Verified Customer Verified Customer

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Veronica is always awesome, reliable and professional. Gema was quick and funny and I felt it was a good business Gema was quick and funny and I felt it was a good business More

by Jorgito8209 Verified Customer Verified Customer

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It was a wonderfull service, the sale process went very smoothly, and I had a very good deal. smoothly, and I had a very good deal. More

by DASHMAC28 Verified Customer Verified Customer

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Going to the dealership with kids is no joke, but Israel and the team worked with us in a timely manner to expedite the process and ultimately got us to our dream SUV! and the team worked with us in a timely manner to expedite the process and ultimately got us to our dream SUV! More

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I've been a long-time customer od Lxus at Pembroke Pines having purchased a 2019 Rx350 and a 2024 TX350. Lexus of PP is the only service department open Sundays. Their sales and service department are amazi having purchased a 2019 Rx350 and a 2024 TX350. Lexus of PP is the only service department open Sundays. Their sales and service department are amazing. Rohan, Sammy, and Gemma were fantastic in facilitating our purchase of the TX350. They made the process seamless and with the highest class. Rohan and his team make me feel like a millionaire!!! More

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Easy to get appointment, quick and fast service not delay for return five stars for sure for return five stars for sure More

by CASTORGS Verified Customer Verified Customer

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I've had a wonderful experience with Lexus since 2019. Everyone is friendly and truly helpful. Everyone is friendly and truly helpful. More

by mbetancourt Verified Customer Verified Customer

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this is my 4 consecutive lease, We have more than 6 years buying and leasing cars in this dealer. Alex is an excellent sales professional and person. His services is flawless buying and leasing cars in this dealer. Alex is an excellent sales professional and person. His services is flawless More

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This is my second vehicle with Lexus of Pembroke Pines and I have always received the best service from Alex Whitmon. He is a very honest seller and always attends to the customer's needs in the best way and I have always received the best service from Alex Whitmon. He is a very honest seller and always attends to the customer's needs in the best way. More

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Amazing staff! Great experience in buying our new TX. Drove 4 hours to purchase since they were the only dealership in Florida to carry the AWD in the color we wa Great experience in buying our new TX. Drove 4 hours to purchase since they were the only dealership in Florida to carry the AWD in the color we wanted. More

by APERENICH Verified Customer Verified Customer

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