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Michael Hall

Overview Reviews (11)

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Michael Hall

Acura Service Specialist

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5

11 Reviews

Overview Reviews (11)

4.5

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Michael Hall

July 11, 2026

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I had a disappointing experience during my most recent visit. The latch used to open my hood was broken.m before my car could get serviced. I was told the car was 13 years old. I honestly feel like that w visit. The latch used to open my hood was broken.m before my car could get serviced. I was told the car was 13 years old. I honestly feel like that was an excuse. The dealership stated that they did not break it, but it was not broken when I brought my vehicle in. I’m not sure what happened, but I know I didn’t damage it. I normally have great experiences at Regal, which is why this visit was so disappointing. I hope this issue can be looked into and resolved, as I value the service I’ve received there in the past. More

by Brittshay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Guber

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Jul 13, 2026 -

Regal Acura responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sean Bryant - General Sales Manager - 863-333-0536

July 03, 2026

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Employee Rating

Thanks Service was good. Great attention and care.Thank you. Thank you for the service. Thanks. Great attention and care.Thank you. Thank you for the service. Thanks. More

by brenrens

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hall

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Jul 04, 2026 -

Regal Acura responded

Hi Bren! Thank you for this amazing review, and we are grateful to have you as our customer at Regal Acura!

June 17, 2026

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Easy process, got what i needed. I got what i needed to get done and dont feel scammed I got what i needed to get done and dont feel scammed More

by Ailemar Santiago

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hall

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Jun 17, 2026 -

Regal Acura responded

Thank you for letting us know the service on your Acura TLX was straightforward and honest. We’re glad Michael and the team delivered exactly what you needed and earned your confidence. Sean Bryant - General Sales Manager - 863-333-0536

June 11, 2026

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Mike was very clear and concise on the work to be completed and addressed my concerns related to the recall work previously completed. completed and addressed my concerns related to the recall work previously completed. More

by rirvin9800

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shalymov Isaac

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Jun 11, 2026 -

Regal Acura responded

It’s great to hear that Michael’s clear explanation put your mind at ease. We appreciate you trusting us to address your Acura MDX recall concerns. Sean Bryant - General Sales Manager - 863-333-0536

June 05, 2026

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Employee Rating

No complaints. Wait time was fair for what I was having done. Prices are fair. Michael was wonderful and kept me updated throughout my service. Wait time was fair for what I was having done. Prices are fair. Michael was wonderful and kept me updated throughout my service. More

by jillmarley99

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Jun 05, 2026 -

Regal Acura responded

It’s great to hear you had a smooth experience with your Acura RDX service. We’re glad the wait time and pricing met your expectations, and Michael enjoyed keeping you updated throughout the process. Thank you for sharing your feedback. Sean Bryant - General Sales Manager - 863-333-0536

May 16, 2026

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It was a great experience. Great communication and punctuality. Definitely recommend to friends and family. Great communication and punctuality. Definitely recommend to friends and family. More

by silvias0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2026 -

Regal Acura responded

Michael and our team are delighted to hear you experienced clear communication and timely service for your Acura MDX. Thank you for recommending us to your friends and family. Sean Bryant - General Sales Manager - 863-333-0536

March 27, 2026

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Employee Rating

Service department was very good at keeping you updated on best maintenance practices for your vehicle on best maintenance practices for your vehicle More

by JHCARLSO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hall

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Mar 27, 2026 -

Regal Acura responded

Your positive feedback about our service team’s maintenance guidance is greatly appreciated. We’re pleased the updates on caring for your Acura MDX were helpful and look forward to supporting your vehicle’s upkeep in the future. Johnny Mullins - Service Manager - 863-356-4439

February 18, 2026

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This was the best customer service experience that I've had with Regal in several years. had with Regal in several years. More

by SHELMOR1965

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hall

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Feb 18, 2026 -

Regal Acura responded

Thank you for your five-star rating. We’re delighted you enjoyed your best customer service experience in years and look forward to your next visit. Johnny Mullins - Service Manager - 863-356-4439

February 13, 2026

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Employee Rating

The employees and service were very good. Enjoyed interacting with the team members. Appreciated the help. Enjoyed interacting with the team members. Appreciated the help. More

by vg35115

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor , I was helped by Jorge but his name does not appear. Also Emilio with the courtesy van. Both awesome

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Feb 13, 2026 -

Regal Acura responded

Thank you for sharing your positive experience with our team. We’re delighted to hear the Acura Integra service met your needs and that you enjoyed interacting with our staff. Please reach out when you need us again. Johnny Mullins - Service Manager - 863-356-4439

January 28, 2026

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Mike the service rep was great and the work was performed timely and accurately. I am very satisfied. timely and accurately. I am very satisfied. More

by mikejjackson24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 28, 2026 -

Regal Acura responded

We’re glad you’re satisfied! Thank you for sharing. We’ll be sure to pass along your kind words to Mike and the rest of our Service Team at Regal Acura!