Michael Croom
Michael Croom at Jay Buick GMC

Michael Croom

Assistant Sales Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

Contact Me
4.1
10 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

30 yrs

Specialties & Trainings

Certifed Buick, GMC and Pre-Owned Vehicle Salesperson

4.1

10 Reviews

Write a Review

10 Reviews of Michael Croom

July 11, 2025

Dealership Rating
Employee Rating

Everyone at the dealership is always helpful. But yesterday, Allon Sawyer and his manager, I apologize, I forget his name, we’re wonderful. They helped me select a new car to lease. More

by mrsdrotar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allon Sawyer, the service person who helped me

July 04, 2025

Dealership Rating
Employee Rating

Michael Croom was the best. He made me feel very comfortable about buying a car. I would recommend anyone that I know to see Michael. More

by KMITCHELL227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Timen

July 02, 2025

Dealership Rating
Employee Rating

In the service dept, they aren’t friendly, not accommodating, always feel rushed.I hate to schedule a service here. More

by andiateaira
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Walter, Mark Timen

June 27, 2025

Dealership Rating
Employee Rating

Every person there is very helpful and polite and it was quick and easy to buy a truck More

by jeremyshrum83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

June 25, 2025

Dealership Rating
Employee Rating

Very attentive and professional! The place was clean. All the staff were welcoming and friendly. Tariq was great to work with and got me in something brand new More

by Danielle M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tariq King

June 24, 2025

Dealership Rating
Employee Rating

It was a good experience at the dealer . They took care of my vehicle in a reasonable amount of time and came in under the quoted price. More

by mdhines21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

June 22, 2025

Dealership Rating
Employee Rating

Service department did a great job servicing my truck, employee that did the work was very knowledgeable about the truck, but missing from the service video was fluids being removed from the truck. Person More

by tolbert189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

December 13, 2022

Dealership Rating
Employee Rating

Want a go-to guy? Mike Crooms is your man. He is knowledgeable, and helpful and worked hard to make the numbers work. I was able to convert my lease to a buy of Bui More

by rusty2
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Dec 16, 2022

Jay Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Jay Buick GMC Bedford Team

December 30, 2020

Dealership Rating
Employee Rating

Tristan Holmes and Mike Croom were great working with me to purchase my 2019 Buick Encore. I just wish someone had shown me how to work some of the features. Also wish they had put gas in the car; was almos More

by Yamohio50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tristan Holmes

Jan 04, 2021

Jay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jay Buick GMC Bedford Team

May 16, 2019

Dealership Rating
Employee Rating

Trouble service Jay Buick they are trouble they try to make me pay 1400 for a guess the dealer suppose to tell u what wrong with your car not to guess and make u send More

by Jason simmons
Recommend Dealer
No

Other Employees Tagged: Mark Timen

May 16, 2019

Jay Buick GMC responded

I am very sorry you didn't have a pleasurable experience with your vehicle after you bought it, our relationship with you doesn't end after you get your vehicle, it is only beginning. Please email me skylar@jayauto.com

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