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Micah Caplan
Micah Caplan at INFINITI Roseville

Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
59 Reviews
4.9

59 Reviews

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59 Reviews of Micah Caplan

July 19, 2025

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The staff are always very welcoming and accommodating. The services were done on time and the staff did their best to make the experience smooth. I would recommend this location to other potential custome More

by GUILLAUME_GENTIL
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Recommend Dealer
Yes
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Jul 21, 2025

INFINITI Roseville responded

Thank you for your kind feedback! We’re happy to hear our team made you feel welcome and ensured your service was timely and smooth. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

July 18, 2025

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Always happy with the service I received at Infiniti Roseville. Micah, who is my service rep is wonderful to work with very helpful and doesn’t guilt one into services.. More

by Flygirl926
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Yes
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Jul 21, 2025

INFINITI Roseville responded

Thank you for your continued trust in Infiniti Roseville! We’re glad to hear that Micah provides helpful, guilt-free service that makes your visits enjoyable. Your satisfaction means a lot to us, and we look forward to serving you again!

July 17, 2025

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Very informative. Finished ahead of schedule. Would have no problem recommending this service department to anyone. More

by miles
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Yes
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Jul 17, 2025

INFINITI Roseville responded

Miles, Thank you for your positive feedback! We’re glad we could provide informative and efficient service, and we appreciate your recommendation. Looking forward to serving you again!

July 13, 2025

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Great communication, kept me up to date, checked in with me periodically and explained the service in depth. More

by Jvc61fa
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Recommend Dealer
Yes
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Jul 14, 2025

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear our team kept you informed every step of the way and took the time to explain everything thoroughly. Providing clear communication and excellent service is our top priority, and we appreciate you recognizing that!

July 11, 2025

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The service advisors are great. The new building and structure are not as upscale as before. More

by MAURARK
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Recommend Dealer
Yes
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Jul 14, 2025

INFINITI Roseville responded

Thank you for sharing your feedback! We're delighted to hear that our service advisors exceeded your expectations. Regarding the building, we appreciate your observation. We’ll certainly pass your thoughts along as we continue to enhance both our service and environment. Thanks again for your input, we value your recommendation and look forward to serving you even better next time!

June 30, 2025

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Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopef More

by WASHIE
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Recommend Dealer
Yes
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Jul 01, 2025

INFINITI Roseville responded

Thank you for your kind words and for giving us the opportunity to earn your trust. We're so glad to hear that Micah was able to put you at ease and provide the clear, supportive experience you deserved. We understand how important it is to feel confident in your dealership, and we're hopeful this marks the beginning of a much better experience moving forward. We're here for you every step of the way!

June 28, 2025

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I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise More

by ROBODALLAS
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Recommend Dealer
Yes
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Jun 30, 2025

INFINITI Roseville responded

We appreciate you taking the time to share your experience and are happy to hear that Mica and the team did a great job. We understand that staying updated is important and will strive to keep you better informed in the future. Thank you for your patience and for trusting us with your vehicle!

June 25, 2025

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Good customer service but they need to work on decreasing the waiting time for their customers More

by LEYANAZ
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Yes
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Jun 26, 2025

INFINITI Roseville responded

This is Michael Jeffries, Service Manager at INFINITI Roseville. I sincerely apologize for the wait time during your visit.We’ve addressed your feedback with our team to help improve going forward. While we’re glad to hear the service itself met your expectations, we always strive to deliver both quality and efficiency. If there’s anything you’d like to discuss further, I’m here for you at 916-770-8400.

June 21, 2025

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Service department well organized. Will return again in the future. Thanks for the loaner car! More

by Catherine
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Recommend Dealer
Yes

Other Employees Tagged: Rafael was very pleasant!

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Jun 23, 2025

INFINITI Roseville responded

Catherine, Thank you for your feedback! We're glad to hear our service department was well organized and that the loaner car made your visit more convenient. We look forward to assisting you again in the future! Safe travels!

June 16, 2025

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Employee Rating

Service is great. They are not the reason I keep coming bavk to Infiniti Roseville. More

by WEGINTZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

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Jun 17, 2025

INFINITI Roseville responded

Thank you for the amazing feedback! We are so glad our service keeps you coming back! We look forward to continuing to assist you.

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