Very hard to get a hold of service and parts.
Operator is almost nonexistent. Service advisors were very helpful acknowledgeable, especially Micha
Operator is almost nonexistent. Service advisors were very helpful acknowledgeable, especially Micha
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by lion764abc
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
INFINITI Roseville responded
Thank you for your feedback and for recognizing our service advisors, especially Micah! We apologize for the difficulty you had reaching our service and parts departments—we understand how important timely communication is. We’re always working to improve, and your input helps us do that. If there’s anything else we can assist with, please don’t hesitate to reach out to our service manager, Michael Jeffries at 916-770-8400.
Micah was great Kept me informed and explained things
well made me aware of what was going on and options
well made me aware of what was going on and options
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by ELWEEDMAN1
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
INFINITI Roseville responded
Thank you for your review! We're so glad to hear that Micah kept you informed and took the time to explain everything clearly. Providing a transparent and smooth experience is what we strive for! We'll be sure to share your kind words with Micah. If you ever need anything, we're here to help!
Micah was able to help me with my warrenty issue in a
timely manner. He seems to really care about his customers.
timely manner. He seems to really care about his customers.
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by Benjamin
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
INFINITI Roseville responded
Benjamin,
Thank you for taking the time to share your amazing experience with us! We are so glad Micah took great care of you and your vehicle during your service visit. We look forward to the next time!
Great customer service by Micah- he explains everything
in detail and seems to genuinely want what’s best for the customer.
in detail and seems to genuinely want what’s best for the customer.
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by SBENNETT505
Verified Customer
Verified Customer
Service Price Transparency
Jan 31, 2025 -
INFINITI Roseville responded
Thank you for the wonderful feedback! We’re so glad to hear that Micah provided great customer service and took the time to explain everything in detail. It’s always fantastic to know that our team is looking out for what’s best for you. We really appreciate your kind words and hope to see you again soon!
Great communication prompt service repair fair pricing I
will definitely come back for future needs!
will definitely come back for future needs!
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by Leo
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
INFINITI Roseville responded
Leo,
Thank you for the amazing review! We are so glad you had a great experience with us! We look forward to continuing to serve you.
Very helpful and professional.
They went above and beyond our expectations for a vehicle. They helped us with any issues with our used vehicle we purchased. Would recommend to fami
They went above and beyond our expectations for a vehicle. They helped us with any issues with our used vehicle we purchased. Would recommend to family and friends without a doubt.
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by JOHNREGAN916
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
INFINITI Roseville responded
Thank you for your kind words! We're so glad to hear that our team exceeded your expectations and went above and beyond to assist you with your vehicle. Your recommendation means the world to us, and we’re honored to have earned your trust. We look forward to serving you and your family and friends in the future!
Valet service is great.
Also, I was kept up to date about progress throughout vehicle maintenance.
Also, I was kept up to date about progress throughout vehicle maintenance.
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by Mark
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
INFINITI Roseville responded
Mark,
Thank you for the 5-star review! We are so glad you had a great experience with us. We look forward to continuing to serve you!
Overall, Roseville Infiniti provided good service.
However, I was originally told that the part I ordered was in stock but, two hours after arriving at the dealership on an early Saturday morning, I w
However, I was originally told that the part I ordered was in stock but, two hours after arriving at the dealership on an early Saturday morning, I was informed that it actually WASN'T. That said, Roseville Infiniti came through on the second trip and installed it in just under two hours.
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by Sardonicus
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2025 -
INFINITI Roseville responded
Sardonicus,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the initial mix-up with the part availability. While we are glad our team was able to resolve the issue and complete the installation promptly on your second visit, we understand that your time is valuable, and this situation fell short of the seamless experience we strive to provide.
If there's anything further we can do to assist or improve your future visits, please don't hesitate to reach out. We appreciate your patience and thank you for choosing Roseville INFINITI for your service needs. Michael Jeffries, Service Manager 916-770-8400
Micah was wonderful!
Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He
Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He clearly communicated the timeline with me so I was never in question. We spoke by phone twice, in person once, and 6-7 texts all in 24hours. I will ask for him the next time my car needs service or repair! Thank you, Micah!
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by CARRIEFKING
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2025 -
INFINITI Roseville responded
Thank you so much for your wonderful review! We're thrilled to hear that Micah was able to provide such excellent service and keep you informed every step of the way. His communication and attentiveness are exactly what we strive for, and it's great to know that he made your experience smooth and stress-free. We’ll be sure to pass along your kind words to him! We're grateful for your trust and look forward to assisting you again whenever you need service or repairs in the future. Thanks again for choosing us, and we’ll be happy to have Micah help you next time!
Great, efficient, effective service.
Timely communication. Adaptable to customer needs. Convenient drop off and pick up
Timely communication. Adaptable to customer needs. Convenient drop off and pick up
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by cwyckd
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2024 -
INFINITI Roseville responded
Thank you for your positive feedback! We’re so glad to hear that you had a great experience with our service team. We strive to provide efficient, effective, and convenient service that meets our customers' needs, and it’s wonderful to know we hit the mark for you. We truly appreciate your business and look forward to assisting you again in the future!
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