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Megan Barnes
Megan Barnes at Grote Mitsubishi

Megan Barnes

Service Assistant

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.9
65 Reviews

As the Service Assistant at Grote Mitsubishi, I am passionate about delivering exceptional customer service and ensuring every customer feels welcome and valued in our service department. I take pride in answering all customer calls promptly and scheduling vehicle services at their earliest convenience to accommodate their busy lives. In my role, I work closely with our Service Writer, Zach, to assist in daily operations while continuously expanding my knowledge of the automotive service industry. My responsibilities include writing purchase orders (POs) and repair orders (ROs), maintaining a clean and inviting service area, and keeping customers updated on repair timelines to ensure a smooth and transparent experience. Additionally, I handle cashiering duties and am always ready to assist with anything that contributes to the efficiency and success of our department.

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English English

4.9

65 Reviews

Write a Review

65 Reviews of Megan Barnes

November 24, 2025

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Employee Rating

I like it because the people who work there are very respectful and they tries to help you in any which way they can help More

by tawandafontenette2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We’re glad to hear that our team’s respect and willingness to help made a positive impression. We truly appreciate you and look forward to assisting you in any way we can in the future!

November 21, 2025

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Employee Rating

Really seems to care,treats you like you and your car matters. Thank you again More

by winterblue12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette , The mechanics

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Nov 21, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We’re glad to hear you felt truly cared for — that’s exactly the experience we strive to provide. We appreciate you and your trust in us. Thank you again for choosing Grote Mitsubishi!

November 21, 2025

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Employee Rating

i have owned many cars and dealt with many dealerships. the service department here is by far the best if all Zac and Megan are wonderful to deal with , and the service is always excellent! More

by edkinney49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Nov 24, 2025

Grote Mitsubishi responded

Thank you so much for your amazing feedback! Hearing this from someone who has owned many cars and worked with many dealerships truly means a lot to us. We’re thrilled to know our service department stands out as the best. Zach and Megan will be grateful for the shout-out — they work hard to provide excellent service every time. We appreciate you and look forward to serving you again!

November 21, 2025

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Employee Rating

Zack checked my car in as soon as I got there with a smile on his face. He was very informative and kept me up to date with what was being done and what would be needed in the future. The secretary was More

by judydannaoui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Nov 24, 2025

Grote Mitsubishi responded

Thank you so much for your wonderful review! We’re glad to hear Zach took great care of you from the moment you arrived and kept you updated throughout your visit. We’re also happy our front office team made you feel welcome — and that you enjoyed the extra touches like the wash on your way out. We truly appreciate you choosing Grote Mitsubishi and look forward to seeing you again!

November 21, 2025

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After 3 attempts to find reason for service engine light was on very satisfied w/resolution. Thankful for their courtesy & professionalism & caring attitude: More

by marytabron32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Young, Zach Burdette, Johnathan Driscoll

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Nov 24, 2025

Grote Mitsubishi responded

Thank you for your patience and for giving us the opportunity to get to the bottom of the issue. We’re glad we were able to find the resolution and that you were satisfied with the outcome. We truly appreciate your kind words about our team’s courtesy, professionalism, and caring attitude. Thank you for choosing Grote Mitsubishi!

November 18, 2025

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Employee Rating

They are all very professional explain what the problem is..a new motor shouldn't happen More

by a56gizmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette , Michelle Henry

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Nov 18, 2025

Grote Mitsubishi responded

Thank you for your feedback. We’re glad to hear our team provided clear and professional communication, but we absolutely understand your concern — needing a new motor is never something anyone wants to experience. Our team is committed to helping you through this and making sure the situation is handled properly. Please feel free to reach out if you have any questions or need further assistance.

November 11, 2025

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Employee Rating

Nice friendly people who are willing to help you out anyway they can. I appreciate the willingness to accommodate my needs. 👍🏾 More

by Andre
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Nov 12, 2025

Grote Mitsubishi responded

Thank you, Andre! We really appreciate your kind words. It’s great to hear that our team made you feel supported and accommodated your needs. We’re always happy to help however we can — thanks for choosing us! 👍

November 06, 2025

Dealership Rating
Employee Rating

I’ll bring in my car every time because of how outstanding Zack is and how he is always trustworthy. More

by droberts890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Nov 06, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that Zach has earned your trust and keeps you coming back. We’ll be sure to share your feedback with him — he’ll really appreciate it!

October 16, 2025

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Employee Rating

Always dependable and fast! When I recieve service they let me know ahead of time what I need. Zach is great! He explains everything and is very knowledgeable! I have no compla More

by ytolbert0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette , Michelle Henry

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Oct 16, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We’re happy to hear that Zach and our service team continue to provide dependable, efficient care for your Outlander. We truly appreciate your trust in us and look forward to seeing you again for your next visit!

October 14, 2025

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Employee Rating

I love and appreciate the time and effort that Grote put into their Repair Estimate paperwork. Very easy to read and understand, thank you!! More

by rpegue02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette , Michelle Henry

Report | Print
Oct 14, 2025

Grote Mitsubishi responded

Thank you so much for the kind words! We're glad to hear you found our repair estimate paperwork clear and easy to understand. We truly appreciate your feedback and are happy our team could make the process simple and transparent for you!

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